Poor communication, poorer customer service, sad customers
Posted Sun May 6, 2012 5:39 pm, by Mark P. written to Delta Air Lines
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We booked a flight to Europe from the USA over a year ago and paid an upgrade price for "Economy Comfort" seating. Today, I just happened to check the Delta app on my smartphone and the time of my flight had changed. I find out I'm no longer on a Delta flight but on an Air France flight leaving three hours later. I already arranged for ground transportation in my destination city and was never notified of the schedule change. I checked last week and my original flight info was still as I had originally booked. Economy comfort seating is not available on any of the flights I am able to work my schedule around but they never refunded my $160 after putting me on a flight without it available. Plus, I must have an aisle seat due to health reasons. I'm claustrophobic and I have to have easy access to the restroom do to another health issue. I was not allowed to speak to a "Manager". The customer service agent said that the managers do not take calls from "the public". How nice for them. I will never fly Delta again and will cancel my AMEX Skymiles credit card. What did they offer to do for me? Nothing. They offered to change me to another flight without Economy comfort seating and the idiotic clerk who did not speak very good English actually lost the aisle seat I was originally assigned to on the moved flight.
I want Delta to do the right thing. Quit hiring foreign customer service agents who do not speak English. Explain why I was never notified of the change in my flight schedule. Put me in an exit row, first class, business class or something where I have the extra room for my long legs that I paid for on this trip. Refund part of the price of my flight for the inconvenience and horrific anxiety I have suffered since finding out on my own that my flight was cancelled.