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 Rude worker, takes baggage back to airport.
Posted Wed April 18, 2007 12:15 am, by Tracy C. written to Delta Air Lines
Write a Letter to this Company | Rate this Company
My baggage was delayed and I was informed that luggage made the next flight and will be delivered to my home the next day. Delta Customer representative informed me that the delivery company will call prior to coming. According to Delta's Website delivery is between 6:30am and 6:30pm.
11:00pm the next night, I was woke by the sound of my door bell ringing. Frightened, I asked who it was. After several inquiries, the person verbalized my name and expressed that he has my baggage. I dressed, answered my door, noticing immediately that this person is obviously upset and angry. I apologized for not being able to understand him very well and informed him that I was not aware that he was coming at this late hour. The delivery person proceeded to tell me that he "doesn't know why I did not answer my door right away", he then verbalized that he will just take the baggage back to the airport..Which he did.
Delta, I am quite understanding to the various reasons of why baggage may be delayed. But I do not understand and will not be subjected to being treated poorly and disrespected.
DI am now being further inconvenienced by not having my personal belongings along with the frustration of dealing with a rude employee. Delta should consider re-evaluation of the of the companies of which they contract with for this deliveries.
Delta has always been my airline of choice, but after this experience I will definetely think twice before booking with this airline again.
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by DanaDaisy Posted Tue April 24, 2007 @ 10:35 AM
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Tracy- I totally and completely agree with you on all accounts and I
too feel this site has become a personal airing point for some users.
I am confused about one thing-why on earth did you let him take your
personal property back?? I would have made sure to retain whatever I
was missing, and then first thing the next morning the airline would
have gotten an earful from me.
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by Tracy Cheatham Posted Sun April 22, 2007 @ 11:11 AM
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It is unfortunate if my use of word "verbalize" bothers some but the
goal my the letter is for Delta to evaluate the manner in which
deliveries of late baggage is handled.
I initially was going to respond with a longer letter that may have
offered further clarifiction of the situation but have decided against
it. Bottom line is, the delivery person came unannounced, at a late
hour, was rude and did not do his job. I was not rude nor did I make
him wait for a long time. If he had only called, this entire
situation could have been avoided.
I did not post on this site to debate with persons on this site who
apparently come on this site for that sole purpose. Sorry, no drama
from me.
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by Gino Posted Sun April 22, 2007 @ 4:18 AM
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Hi Tracy.
An employee of delta tried to do his job and deliver your luggage.
O.K. 11.pm is late, If you were afraid as you say, simply stay quiet
and don't answer the door at all.... but all you had to do was ask to
see his id (you already recognized your luggage) How long did this man
wait? Did you say anything to make him upset like "Can you verbalize
that again, I can't understand you?" through a closed door.
If you apologized for keeping him waiting and not understanding him
(my guess is there's more to this story). I'd be upset if you didn't
understand me and made me wait at the door THEN miraculously
understand me full well as I walked away with your baggage. I think HE
felt disrespected and you owe him an apology.
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by Lee H. Posted Thu April 19, 2007 @ 11:23 PM
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Now come on Tracy. Do you really believe that if their employee was
there, with YOUR items that he would just drive off.
I can understand you not expecting him, but the only way he would have
driven off after you answering the door is if you answered it angrily,
possibly treating him with malice. Not that you did, but it would
explain your story much better.
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by Firebrat Tracy Posted Wed April 18, 2007 @ 2:07 PM
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I agree with Jeffrey. You definitely have reason to be upset, but I'd
hope you wouldn't let one bad experience with an airline sour you
forever.
Did you attempt to call customer service? As a travel agent (in a
Delta town), I have fairly accurate resources to reach them. Here is
their customer care number:
1-800-335-8241
Press option 6. Be sure to have your confirmation number ready, if
available. If not, give them as much information as possible.
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by PaintedLady Posted Wed April 18, 2007 @ 12:08 PM
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I completely agree that the delivery person was out of line. However,
writing off your "airline of choice" because of one bad experience
with one bad employee (out of how many you've been satisfied with?) is
jumping the gun.
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by tickytack Posted Wed April 18, 2007 @ 9:28 AM
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You like the word "verbalizing", don't you?
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