ACCOUNT #: 25861618

On 11/16/2009, I called Verizon to have my service transferred from my current residence to my new home. I spoke with a Verizon rep by the name of Nicole, who was wonderful to me! I wanted to order the $99.00 bundle deal which was : Internet, phone service, and DTV.

Once Nicole processed the order, she had to transfer me to a DTV rep, so they could approve the order for...

I called Direc TV because I was recommended by a nother customer. I was asked what programming I wanted, It was recommended that I choose the Choice Xtra programming because I would receive a HD DVR and was asked if I had a HD tv I responeded with one television was HD. I was told I would receive this reciever along with a regular receiver. Not knowing the difference I asked after the...

I have been a loyal customer of DirecTV (while living in NH) since 2001. Unfortunately I have not had the best experience in FL (where I have been for the past year). I decided to cancel my service and move on to cable to combat the interruptions and cloudy picture (due to living in the lightening capital of the world). When the customer service rep could not get me to agree to keep the...

DirecTV starting sending Spam to my Satellite receivers a few months back. When I called and asked for them to turn those notices OFF; they filed a Trouble-Ticket, but they didn't do anything. For the past few weeks now DirecTV has been using Giant Banners within the Guide to promote shows and different channels. These Banners were used at first to inform customers that some channels were moving,...

I ordered Directv on the 6th of October. I immediately realized that I had ordered one too many DVR's, so I call right back and changed my order. My credit card was charged, and have been awaiting a refund ever since. It has been 16 days. I have called Directv at least 15 times, and each time it is a different story about when I will receive my refund. At first it was 2-3 days, then 3-5, then...