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Billing Dispute.

Posted Sun December 6, 2009 4:17 pm, by Rodrequis D. written to DirecTV, Inc.

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On April 2009 I informed Direct Tv via phone call that I would like to temporarily suspend service while I moved in with a friend for a few months. They informed me that I could not do so until I brought the account to a zero balance. About two weeks passed and the account was brought to a zero balance. At that time my equipment was not being used and was placed into a storage unit. Direct tv billed me a month later obiviously for service I had not used. I called to inquire about the charges and explained that they informed me weeks earlier that when my account was brought to a zero balance service would be suspended. So they said that I had to pay them I paid them. For service that I had not received obviously as my dish and receivers were in a storage unit with the rest of my belongings. Month after month they continue to bill me and I try to dispute it to no avail. Everyone I talk reads the same lines over and over and continually end our conversation with so how will you be paying for that today. They seem to have no supervisors as they only let me speak to themselves and always tell me to call back later for them. Now Direct Tv has sent my account to a collection agency and this will have a negative effect on my credit rating. It is not fair. It is also illegal what they are doing. I enjoyed service with them now if I want to get service with them again I can't as it will show the account I had with them went to collections for non payment. Direct Tv basically wants me to continue paying them for a service they are not providing. I just wanted my account temporarily suspended while I was going through a hard time. They have made a rough time for my self even worse than I thought it could be. This is a great example of modern day mafia style bad business practices. All I wanted was to be a good customer and temporarily suspend service.

I would Like for Direct Tv to take my account back from The Collection Agency as this was not even needed. Take my account to a status of temporarily suspended status. Take back all the months of bogus billing charges they billed to me for service they have not provided. Inform me in writing of the actions they have taken after they have fixed this problem.


Reply



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by anteeup Posted Thu February 23, 2012 @ 2:21 PM

I signed up for satellite service through Direct TV's website in
August 2011. The TV satelite services I signed up for was advertised
for $34.99 per month on your website. The online advertisement read:


CHOICE Package 150 + channels with 24 month agreement. Package
includes:

HBO, Showtime, Stars FREE for 3 months
FREE 1 HD DVR + 3 HD receiver upgrades
HD included
Get over 6,000 On Demand shows and movies at no extra charge,
FREE standard professional installation
FREE handling & delivery
NO extra charge for local channels
NO startup costs & NO equipment to buy


Here's what Direct TV gave me - charged me:

(and no these charges do not come from paper view or any other movie
rentals)

08/22 Dtv*Directv Service 800-347-3288 - $87.19

09/22 Dtv*Directv Service 800-347-3288 -$87.19

10/22 Dtv*Directv Service 800-347-3288 -$87.19

11/22 Dtv*Directv Service 800-347-3288 -$135.00

12/22 Dtv*Directv Service 800-347-3288 - $145.60


On Dec. 22nd, I called and asked customer service why they are not
honoring what they advertised.

They gave me credit for charges they had been charging me for the 3
months of HBO, Showtime and Stars towards my account in the amount of
$163.66. They said they would have to send my case 'upstairs' because
they were unable to issue me the rest of the credits I deserved (Free
HD DVR & Free receiver upgrade, Free HD Access for the past 4 months
of service; from Sept. through Dec.) and should take approximately 2
ot 3 weeks.

I should have only paid $159.96 for those 4 months of service. Direct
TV had taken out $542.17 of my account through auto pay.

I then instructed the Direct TV employee to put me on the cheapest
plan (which was $29.99) and to take back the HD receivers since they
were billing me for them (and they were not free as advertised). When
I got home from work that night, I noticed that the Premium channels
had all been shut off.

The next month I did not receive the rest of the credits (nor have I
ever) and DIrecTV charged me:

$97.99 for January 2012 and $97.99 for February 2012

DirecTV used up what credit they did give me and then deducted an
additional $65.62 from checking account on 2/23/12.

On February 23rd, I called customer service to complain AGAIN. I told
them I was over billed AGAIN. I told them I should not be billed
$97.99 for January and February because I had called in December a
requested the Entertainment Package for $29.99 per month. They were
unwilling to give my any credit. The lady said another DirecTV
employee went into my account after the first employee had switched me
to the cheapest plan and he changed it back from the basic package
back to the Premium package. The lady on the phone said he “must have
had a reason, so I can not give you any credit”.

I told the lady it’s not my problem if one of your employees makes an
error. A charge of $97.99 is a far cry from $29.99 and I want my
money back. I also feel that DirecTV is in breach of their contract
with me because they have not lived up their end of the agreement –
they have not provided me with the service promised, as promised.

I asked again for a refund of the monies DireTV has taken and to
cancel my service due to DirecTV breach of contract.

I was told DirecTV will be keeping the $65.62 they just took out of
checking account, they will not be refunding any monies, and they
will be billing me the early termination fee as well.

Reply
by bigben2015 Posted Sun December 13, 2009 @ 12:35 PM

Direct Tv has since taken my account from collections reactivated it
reversed all charges then suspended the account until I am ready to
move again as was my original desire.

Reply
by bigben2015 Posted Tue December 8, 2009 @ 10:13 PM

I agree with all the responses above. This is the entire story. From
my conversation with the employees of Direct Tv yes I assumed they
wouldve suspended it automatically (stupid of me now I see) as the
young man stated "I will note this on the account so then after you
bring it to a zero balance everything will be taken care of." I
thought great make my payment and its done. That said why after I
called them over & over did they give me the run around? Why didn't
they just do the right thing & suspend it after I explained my
situation & stop the billing? And yes every conversation ended with
"How will you be paying for that today?"

Reply


by RedheadwGlasses Posted Sun December 6, 2009 @ 7:54 PM

It wasn't going to be suspended automatically. It seems obvious that
after you got your account paid up and current, you'd have to contact
them again to get the account suspended. Why would you think it would
happen automatically?

Reply

Direct Tv by bigben2015 Sun December 13, 2009 @ 12:34 PM

by Meb Posted Sun December 6, 2009 @ 6:20 PM

The first time you paid and brought your account to zero, did you call
them and request again that you suspend your service? I'd be willing
to bet you didn't and that is why the billing kept happening.

Once an account is given to collections, it can't be taken back. Pay
it off.

Reply

Direct Tv by bigben2015 Sun December 13, 2009 @ 12:34 PM

by fairywithfangs Posted Sun December 6, 2009 @ 5:57 PM

My guess is that you had to call back and suspend the service once you
paid the original overdue balance.

Reply

Direct Tv by bigben2015 Sun December 13, 2009 @ 12:33 PM


by Donno Posted Sun December 6, 2009 @ 5:07 PM

Something very important is missing from this letter. What is the
reason that was given that your account was not put into a suspended
status? Surely there was more to all these conversations than "How
will you be paying today?"

Reply

DIRECT TV by bigben2015 Sun December 13, 2009 @ 12:33 PM




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