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DirecTV Equipment Return Scam

Posted Mon August 8, 2011 12:00 pm, by Mike W. written to DirecTV, Inc.

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After 5 years of loyal DirecTV service, we had to cut our family budget and unfortunately had to drop our DirecTV service. Upon cancelling and closing our account, we were sent an empty box via FedEx Ground that contained a USPS return label for our equipment. Approximately 1 month later, DirecTV automatically deducted $401.74 from our checking account. When asked about the charges, they claimed that the equipment was never returned. We are currently disputing the charges with our bank. DirecTV not only refuses to refund these fraudulent charges but also refuses to track the return shipment. After further research and online searches for "DirecTV Equipment Return Scam" we found that this situation is very common with customers who close their DirecTV accounts. These unethical business practices must be stopped. If you are reading this and are thinking about signing up for DirecTV, STOP and reconsider. If you are already a DirecTV customer and close your account, make sure you cancel the card that they have on file and return the equipment using YOUR shipping label and require a signature upon delivery.

We would like a refund and an apology from DirecTV. We are on a mission to cost DirecTV WAY more than they fraudulently charged us. We will not only stop as many potential customers from signing up for DirecTV, but will cause as many cancellations as possible. We will not be silenced. We will not go away. We will not stop.


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by facepaintnikki Posted Sat March 18, 2017 @ 8:30 AM

unfortunately this is still happening I woke up this morning and they
have removed $543 from my bank a charge from direct tv which I
cancelled service with 3 months ago and returned all my equiptment as
soon as I received the boxes now they are saying that they have never
received them and they are unable to track them. I'm disputing this
charge with my bank but direct tv wont even let me talk to anyone they
keep switching me to this person and that person and they keep giving
me run around this is ridiculous. that's a lot of money to be out for
no reason. they are scammers and its only gotten worse since at&t took
over. stay away from direct tv they will screw you in the end...

by Pedro C. Posted Wed February 15, 2017 @ 10:31 PM

February 2017, they have the same scam going.

by Cathy K. Posted Sun February 5, 2017 @ 9:29 PM

the same thing happened to me in 2011... now, 2017 it hit my credit
report under some other name. they sold my account. the equipment was
returned and direct tv never acknowledged my receipt .. 6 years
later... a hit on my credit. i am furious


by DevilTV Posted Sat August 10, 2013 @ 2:59 AM

Yes, thank you for writing your story.
It is almost exactly as mine though I was 20 years with DirecTV and
still received the horrible experience of them saying I didn't return
the box.
They did finally after about a month on the phone they admitted they
found part of the boxes or the cards and that meant they actually did
receive the boxes. They said that there were no more charges and
disregard. That was in approx. August 2010.
Today, 3 years later, August 8, 2013, I receive a letter in mail from
ERC collection company stating that I owe them their money....

It seems like it will never end.

Devils in disguise.

DevilTV not DirecTV.

Time to call the NEWS Stations!!

by morkin Posted Fri December 14, 2012 @ 9:40 AM

It happened to us also. we cancelled our service when we moved,
because they wanted to charge us $200 to reconnect it at our new
apartment. we gave them our new address, and they sent us a letter
saying they were sending a box and shipping labels. after a week we
still have not received them. called the company and told them that
we did not receive the labels and boxes, and they told us that they
will send them. another week passed and still nothing. called again
and they said that they will send them. woke up this morning, and we
then noticed that we were charged for both of our receivers. just got
off of the phone after waiting of the phone, transferring to this
person, then to this other person, then another. until...they hung up
on me.


by Laurie W. Posted Mon October 22, 2012 @ 8:38 PM

Ok, this is happening to me now. I disconnected my service after
completing my 2 yr. agreement with Directv. I returned the equipment
just as instructed in the boxes they provided and now they are
charging me $326 for not returning the equipment.

I "mistakenly" trusted them and figured I would be fine in returning
them in the boxes they gave me which I dropped off at a local mailbox
company that handles UPS, FedEx, USPS, etc. The # I have from the
mailing label comes up as "invalid" on the FedEx site.

Anyway, I just want to be done with this company. It's been nothing
but a headache. Does anyone have any suggestions on how I can get
them to drop the charges. I don't have their equipment and I returned


by Kathy H. Posted Sat October 6, 2012 @ 12:01 PM

We just cancelled with Driectv and have been told 3 different answers
about returning the equipment.

1. No-not necessary
2. Yes you will get a box
3. You MAY get an envelope to return the cards only.

WTF? Now after reading over and over how people have been scammed, we
decided to do nothing for a while. We should have cancelled a long
time ago. The equipment got old, but they would not replace any of
it, or even admit it was their issue....wow.

by Frank P. Posted Wed March 14, 2012 @ 11:47 PM

Well I am now one more dealing with the directv scam. When I ask for
assistance I was just told to contact the post office and track it.


Same issue by Andrea P. Fri March 15, 2013 @ 3:56 PM
by unclefester Posted Fri November 18, 2011 @ 1:15 PM

I too was a victim this morning. Returned equipment on time they did
not scan equipment before the 20 days even though they had equipment.
Charged me 649.00 dollars. Please me if their is anything I can do.


by DeeM Posted Mon August 15, 2011 @ 5:33 AM

This is why it's important to send things in a way that gives you a
signed receipt that is sent back to you as proof of delivery. It may
cost some extra dollars but will eleminate the hassles that you are
now dealing with.


Class Action on Directv returned item scam by User4 Sun October 23, 2011 @ 2:50 AM

Class Action on Directv returned item scam by User4 Sun October 23, 2011 @ 2:51 AM
by Jared C. Posted Mon August 8, 2011 @ 1:54 PM

I had this same problem with Verizon DSL internet service when I
cancelled services with them.

I shipped the modem and such back to them in a box they sent me and
then they continued to charge me for it another month or two.

After I called and complained, they magically "found" the returned

I think a lot of companies pull this crap with their customers. They
likely do so because some don't bother checking to see if they are
still getting billed.


by McJohn Posted Mon August 8, 2011 @ 10:22 AM

Just becasue you find a forum where someone else complains about it
doesnt make it "very common practice"

When I cancelled my Direct TV I sent back the equipment and had zero

They give you the tracking numbers on the boxes, as well as the
reciept. Print out the info from the website saying the equipment was
delivered and either mail it to them or call them and give them the
tracking numbers.


Got an Automated Call and Called DirecTV by aj m. Thu February 14, 2013 @ 11:16 AM

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