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 Early Termination Fee - No Line of Sight to Southern Sky
Posted Tue July 1, 2008 8:52 pm, by JASON B. written to DirecTV, Inc.
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I ordered DirecTV a little over a year ago. When the services were installed, I was aware of the 2 year committment. I did however ask the technician that came out about the details. Out home was for sale, and I knew I would be moving in the future. I explained I would be moving, and if for some reason I couldn't get service where I was moving, would I be responsible for the early termination fee. The technician explained the only way to avoid the early termination fee was if the service could not be activated.
On July 1, I called to cancel my service because we sold our home, and are moving. The apartment complex we are moving to does not have a clear view of the Southern Sky (Line of Sight). The office stated that tenants on the side I will be moving to have tried, but has always been unsuccessful. This of course isn't my fault, nor is it really DirecTV's. However, the tech did explain that if it couldn't be activated, then I would not be responsible for the early termination fee. The Customer Service Representative did state that I would still be charged the fee of $150.00.
Due to the circumstances, I feel that I should not be responsible for the early termination fee. I would love to take the service with me, however due to DirecTV's requirements of a souther sky view - service is impossible. All of my equipment is going to be returned, so nobody will really be out of any money. I have paid atleast $1500.00 over the course of a year, so they have made their money off of me. One would think due to the circumstances, the fees would be waived.
Due to circumstance beyong my control, and requirements of service not created by myself, this fee should by all means be waived. I have recommended DirecTV to atleast 3 family members who signed up for services, and are still customers. I have been a loyal customer. In addition, the technician explained that I could cancel my services if they could not be activated.
Please waive the early termination fee on the account of $150.00. If you can do this, I will remain a happy customer, and continue to recommend your services.
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by Dawn L. Posted Sun July 20, 2008 @ 4:18 AM
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The technician is not a reliable source because his conversation cant
be documented. Either the installer was confused or he didnt know what
he's talking about. If they move your service, they extend your
commitment. If you have a commitment before you move and can;t get
line of sight at the new place, only the commitment related to the
move is waived. The pre-existing commitment is still valid. Either the
installer unintentionally misled you or he lied to you so he could get
paid for your install. Only customer service reps are trained in up to
date info about commitments, the installer should have told you to
call in.
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by Dawn L. Posted Sun July 20, 2008 @ 4:15 AM
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The technician is not a reliable source because his conversation cant
be documented. Either the installer was confused or he didnt know what
he's talking about. If they move your service, they extend your
commitment. If you have a commitment before you move and can;t get
line of sight at the new place, only the commitment related to the
move is waived. The pre-existing commitment is still valid. Either the
installer unintentionally misled you or he lied to you so he could get
paid for your install. Only customer service reps are trained in up to
date info about commitments.
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I guess I am confused why you would acquire a service that has a
two-year commitment when you knew you would be moving in the near
future (with your house being on the market).
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by Donno Posted Tue July 1, 2008 @ 11:53 PM
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And was shocked to see other complaints that when line of sight issues
are experienced at the new location, the fee is still charged!
Wow. I am so sorry this is happening to you. I saw some people
suggesting legal action, but getting an attorney involved is probably
around $150. I can see why you are upset. What a cash cow for the
company. I hope you get them to refund some of the fee.
I don't think that the undocumented chat with the technician is going
to be of much use. However, what the tech told you makes sense; what
they are doing to you sounds like plain old greed.
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