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Unauthorized Charge to bank account

Posted Wed September 5, 2007 11:31 am, by Traci S. written to DirecTV, Inc.

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I was charged a $347.00 cancellation fee when I was not aware of a cancellation fee for a 2 year agreement when I had service turned on. When I called to cancel my service the representative I spoke to informed that I would have to pay a cancellation fee. He said that I could dispute the fee when I received a bill for it. Instead of sending a bill like the normally do, they automatically charged it to the account I had on file with them. I was completely unaware of the fee and now it is causing an extreme hardship on me. I am pregnant and have to pay doctors bills and lab fees and I am unable to even pay for my gas at the gas station. I am now having to pay a $28 fee to my bank everytime a pending transaction clears my account that there is no money in there to cover. This is not a small fee and I am very upset that Direct TV is not willing to even work with me the slightest bit. I have to e-mail back and forth with them and I all get as a response is there is nothing we can do you have to pay the cancellation fee. I only had service for 3 months with them and was forced to move back to my parents house.

I would like Direct TV to reimburse me the $347.00 they charged to my account un-authorized.


Reply



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by Teresa Bowman Posted Sat September 8, 2007 @ 1:27 PM

Progressive Insurance taught me this lesson. Never EVER allow a
company to have access to your checking acount. Let me say that
again: NEVER EVER ALLOW A COMPANY TO HAVE UNLIMITED ACCESS TO YOUR
CHECKING ACCOUNT!

I used Progressive as my auto insurance provider when I first moved to
GA (2001) and stupidly gave them my checking account number to do a
auto debit to pay my insurance. The rep told me that I would get a
bill BEFORE there was a debit to my account, so I could make sure that
the money was there. She even gave me a date that the debit would be
on. Low and behold, she was wrong about the date and I NEVER got a
paper bill. They withdrew the money and thankfully I had plenty of
money in the account to insure that no problems happend, but what if I
had not of? I called Progessive and had them cancel the auto debit
and asked that I recieve a paper bill from that point forward and I
would send them the money.

Reply
by NICHOLAI Posted Fri September 7, 2007 @ 12:19 AM

Why did you give them a debit card/bank account? That is your own
stupidity! I worked for DishNetwork, and I am sure Directv's
cancellation fees work the same, if you would have read the contract
you signed, it gives them the right to take out the cancellation fee
out of whatever account you give them. Did you think they wanted your
bank account information up front for no reason? You should have used
a creditcard so you could dispute the charge if you don't agree, but
you would not get anywhere there either, because they WERE authorized
to take it out you were just too stupid to read what you were signing.
And why are you bringing up your pregancy? That has NOTHING to do
with this!!!!!!!!!!!!!!!!

Reply

by AngryPata Posted Thu September 6, 2007 @ 7:48 PM

So you're too poor to pay your bills, but you have enough to get
knocked up, afford pregnancy and childbirth, and then take care of the
little screamer for...oh, let's be honest, this is America...25 years?
PLUS DirecTV?

Okay, lady. You got your fees back, but I don't think that's going to
solve all your financial problems.

Reply

Reply to a Jerk! by Traci Shuler Fri September 7, 2007 @ 9:34 AM


Traci.. by Harleycat Fri September 7, 2007 @ 11:23 AM

Because.... by T S Fri September 7, 2007 @ 12:19 PM


I understand.. by Harleycat Fri September 7, 2007 @ 1:53 PM


lol by AngryPata Fri September 7, 2007 @ 4:43 PM


hmmm by The New and Improved Brenda Fri September 7, 2007 @ 9:06 PM


I like to call it honest by AngryPata Sat September 8, 2007 @ 12:02 PM

by dottiejean28 Posted Thu September 6, 2007 @ 3:38 PM

Usually, a cable company doenst charge a cancellation fee. Not that I
have ever seen anyway. Also, I don't thin Direct TV has anything on
the site abouta fee. Glad you got your money though.

Reply


I found it.. by Harleycat Thu September 6, 2007 @ 4:43 PM

More common now ... by Lima Thu September 6, 2007 @ 7:07 PM

by RedheadWGlasses Posted Thu September 6, 2007 @ 12:52 PM

" I am unable to even pay for my gas at the gas station. I am now
having to pay a $28 fee to my bank everytime a pending transaction
clears my account that there is no money in there to cover."

So... do you just drive off after getting gas?

Sorry that losing $347 is huge hardship for you -- it would be to most
people. I imagine that the paperwork you initially signed gave them
permission to take the cancellation fee directly out of your account
because so many people wouldn't PAY that last bill.

Admit it, you're pretty broke, can't afford gas, you're bouncing
checks... you wouldn't have paid the cancellation fee if it just were
sent to you via a regular bill in the mail.

Reply


What I Don't Understand.. by Harleycat Thu September 6, 2007 @ 1:13 PM
by Traci Shuler Posted Thu September 6, 2007 @ 9:20 AM

WELL REGARDLESS OF WHAT YOU PEOPLE THINK, IF IT HAPPENED TO YOU, YOU
WOULD COMPLAIN TO, SO GIVE IT UP. IT JUST SO HAPPENS THAT I WAS RIGHT
AND I HAVE BEEN REIMBURSED FOR THE FEES.

BY THE WAY YES I DID READ THE FORM THAT I SIGNED WHEN THE INSTALLER
CAME OUT TO MY HOUSE TO INSTALL THE SERVICE THERE WAS NOTHING ON IT
ABOUT A TWO YEAR AGREEMENT AND A FEE. THAT WAS PART OF WHY I FOUGHT
THIS SO MUCH.


Reply


I'm glad.... by CrazyRedHead Thu September 6, 2007 @ 9:36 AM


Also... by CrazyRedHead Thu September 6, 2007 @ 9:40 AM

Thanks! by Traci Shuler Thu September 6, 2007 @ 9:54 AM


I'm glad you got your money back. by BellaSera Thu September 6, 2007 @ 10:31 AM

Actually... by impy Fri September 7, 2007 @ 9:57 AM


by Harleycat Posted Wed September 5, 2007 @ 2:23 PM

Sorry but your reply below doesn't cut it. When you signed up for
service at some point you had to agree to the terms and conditions.
If it was online, you click "I Agree". If it was in person, you are
given a paper contract and if it was on the phone, you are recorded as
to agreeing to the terms and conditions. Most people don't read them
and apparently you didn't.

The rep informed you of the fee and you went ahead and cancelled
anyway so you are responsible for paying it. Sure, you could dispute
it but it doesn't mean you would be successful.

Reply


Re: Unauthorized Charge to bank account by CrazyRedHead Wed September 5, 2007 @ 2:54 PM
by Traci Shuler Posted Wed September 5, 2007 @ 1:46 PM

I HAD NO IDEA THERE WAS A 2 YEAR AGREEMENT! THAT IS MY POINT. THERE
WAS NO CONTRACT ABOUT HOW I PAID. I PAID ONLINE EVERY MONTH AFTER
RECEIVING MY STATEMENT. I WAS INFORMED THAT AFTER CANCELLING SERVICE
THEY JUST CHARGE ANY REMAINING AMOUNT TO THE CARD THAT WAS USED WHEN
SERVICE WAS ACTIVATED. I DO NOT FEEL LIKE I OWE THEM ANYTHING. THEY
NEED TO MAKE THEIR TERMS MORE AWARE. IF YOU NOTICE I AM NOT THE ONLY
ONE WITH THIS PROBLEM.

Reply


Not the only one by KevinG Fri September 7, 2007 @ 6:33 PM

by BellaSera Posted Wed September 5, 2007 @ 1:35 PM

And what was in your contract regarding cancellation policies and
fees? Also, what was in that contract about how any fees were to be
deducted.

If you had a two-year agreement with DirectTV, then sorry, it sounds
like you terminated the contract early and most likely owe that fee.

Reply




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