Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Unauthorized transaction by DirecTV

Posted Sat October 20, 2012 12:00 pm, by Kayla G. written to DirecTV, Inc.

Write a Letter to this Company  |  Rate this Company

First off this is the second occurrence. Direct TV has deducted money from my bank account without my knowledge or permission! I have NEVER had an account with Direct TV and have never paid a bill with the account they have removed $626.33 from. When I first saw the deduction it was for $608, a few hours later the amount was increased! I contacted them and they have no idea how they got my information to remove said money. They only way they can look into this is if I fax over my bank account information to them. Why would I do that when they have stolen money from me twice!?! I was not notified prior to the funds being deducted. I did not receive a warning, phone call, or bill to attempt to correct the situation before the funds were deducted.

Remove my name and bank information from all of your files. Find out how this breach has happened and how you got my information in the first place, since I did NOT give it to you. And refund my money immediately. I think further compensation for time, effort and suffering should be given to my husband and I. Our bank account is now overdrawn. We have no funds for up to 10 days for gas, groceries or bills until this is rectified. This is unacceptable and should have NEVER happened.


Log In/Create an account | 14 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by Ketia Posted Wed October 31, 2012 @ 11:55 AM

Yeah someone stole your bank account information and card. The blame
isn't with Direct Tv. The blame is with the nasty ass thieves.

by dianeclim Posted Wed October 24, 2012 @ 8:07 PM

Have you paid for someone else's bill in the past?
Have you at one time allowed someone to use your card to start up
service with DirectTv? May not have used the card to pay a bill but
these companies will not start service unless a card is provided so
they can charge it in case said person stops paying their bill.
If so, by allowing this person to use your card, per DTV's terms, they
will use the card info to bill any balances and fees. DTV has no
knowledge first hand that it's not that person's card, just that this
person had given them the card info in the past; therefore, this
person is authorized to use/make charges on the card.
If this person is not a co-owner in your bank account, send DTV your
bank account info so they can refund the money and remove your info
from this person's account. DTV is not going to steal your info, they
just need it to locate the account that was paid and confirm the
person is not an owner of your bank account.
If none applies, then call your bank. Somebody stole your card info
and you should block it asap!

( ps i am not an employee of DTV)


by fairywithfangs Posted Mon October 22, 2012 @ 3:15 PM

I'm really confused.

You expected them to call you - however you state that you never have
had an account. How would they have called you if they do not have
your contact information.

Second. I pay just about all my bills online (sometimes over the
phone) IF this was your debit card then the person would have had to
have your security code on the back of the card and know your full
address. Just about all places as for this type of verification.

If this was via a direct bank debit, then someone would have to know
your checking account number AND routing number. Sometimes on top of
that they need your zip.

Basically, you had checks stolen or your debit card stolen.

Either one of those things mean you HAVE GOT TO CALL THE BANK. And/or
the police. Start with your bank and go from there.

All Directv knows is your information was used to pay a bill - doesn't
matter that you don't have an account, people pay other peoples bills
all the time (family helping family, friends helping friends etc) So
no, without the bank or the police they really aren't going to do


Checking and routing number by jeishere Tue October 23, 2012 @ 1:19 PM

some online companies require the code, some do not by PepperElf Tue October 23, 2012 @ 2:40 PM

by PepperElf Posted Mon October 22, 2012 @ 2:06 PM

"I did not receive a warning, phone call, or bill to attempt to
correct the situation before the funds were deducted."

Why would they have YOUR phone number if you never opened any account
with them period?

IF they had to call anyone they would use the phone number provided to
them by the person opening the account. And you said it wasn't you...
so therefore they wouldn't have your number anyway.

I know you want DTV to fix the "breach" but... if you never had an
account with them anyway, they have no information on you to be
breached to begin with.

Meaning the "breach" happened outside of of their company's control /

If you REALLY want this fixed, you need to go to your bank's fraud


Stolen Info! by fishbjc Wed October 24, 2012 @ 9:37 AM

Oh yes! I forgot that - police, and the "Big 3" credit reporting companies by PepperElf Wed October 24, 2012 @ 4:06 PM
by Back_n_TX Posted Mon October 22, 2012 @ 10:07 AM

The breach of security isn't with DirectTV. They don't just go out
and grab card numbers somewhere and enter them. A person entered the
card number with the appropriate billing information that allowed the
card to go through. In short, your credit card has been hacked.

Call your bank. Shut down the card. If it's been used once, it will
be used again. Dispute the unauthorized charges.

Call the police. File a report for the theft of your personal
information. DirectTV will release the name/identity of the account
holder who used your card inappropriately so that the police can
pursue them criminally.


I had to do this once. by PepperElf Mon October 22, 2012 @ 2:11 PM

by Bill R. Posted Sat October 20, 2012 @ 11:18 PM

Kayla G.,

In addition to your letter through PFB.com I'd be talking with the
bank first thing Monday.



Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada