727 for the Redskins-Lions game on NFL Sunday Ticket

Posted Mon September 28, 2009 5:37 am, by Rich L. written to DirecTV, Inc.

Write a Letter to this Company  |  Rate this Company

I am writing regarding the ultimate snafu that your company made yesterday on the NFL Sunday Ticket package. Why was I treated to an annoying 727 message during the entire Redskins-Lions game yesterday when I live in Columbia, Maryland? Was there a specific channel that I am unaware of that carried the Redskins-Lions game for us in the greater metropolitan area? If so, I would like to know what it is, because I am unable to find it on my channel guide.

I have been a long standing and loyal customer of Directv for over 10 years, and I have never seen this happen before. When I tried calling the customer service number, 5 or 6 times yesterday, I was infuriated by the lack of response time. I waited on the phone each time for over 20 minutes and no one ever picked up. What kind of customer service department do you run over there?

I deserve an explanation of what happend and want to ensure this does not occur again next week or any week going forward.

I would like an explanation of what happened and why the game was blacked out for people who receive local BALTIMORE channels and have no option of watching a local WASHINGTON DC channel. Additionally, I would like some sort of compensation for this mistake. Say 6 months free programming, to ensure this doesn't happen again.

Please provide a response immediately.

Log In/Create an account | 4 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: 727 for the Redskins-Lions game on NFL Sunday Ticket by s b. Posted Sat October 31, 2009 @ 9:19 PM was it not on channel 5? Reply Re: 727 for the Redskins-Lions game on NFL Sunday Ticket by LadyMac Posted Mon September 28, 2009 @ 2:13 PM As a Redskin fan who watched the game, you're lucky you missed it. It was awful. Reply I agree with LadyMac by rxgirl Mon September 28, 2009 @ 2:40 PM Re: 727 for the Redskins-Lions game on NFL Sunday Ticket by RedheadwGlasses Posted Mon September 28, 2009 @ 1:56 PM Given that the Lions ended their 20-game losing streak by beating the Redskins, maybe you should THANK directTV! ;) Reply