Unhappy & Unvalued 7 Year Customer

Posted Wed August 29, 2012 12:30 am, by Jolene C. written to DirecTV, Inc.

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We recently upgraded our services to the Whole Home System. I scheduled the Installer to arrive for his 4 hour block of time. He used the entire time needed however my system never worked & my to top it off with my exsisting televisions weren't working correctly after his so called install. I was charged a installation fee which took a total of three separate appointments to get our system up and working correctly.

Refund the entire price to upgrade to the new Whole Home Service $168.00. We have been customers of Direct TV since January 2004. That should say something for the "VALUE" of a customer.