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 Upset at how you treat your customers.
Posted Tue August 5, 2008 10:08 pm, by matt d. written to Discover Card
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To whom this my concern:
I would like to express my experience with Discover after the past few months. I am outraged that Discover would treat a 8 year customer like this with perfect credit. I have never been late or missed a payment. Last month, I went to make a purchase but my card was declined. I was furious and embarrassed. I received a letter saying my credit limts were lowered to 500$. Thanks for the late warning after you embarrased me!
Another issue is I tried consolidating my 2 accounts that are now at 500$ into one account for 1000$ credit limit. I was first told I could do this, but I would have to call back during number hours. I did call back to be told no this is not allowed.
Is this how you treat your 8 year customers?
After all this mess, I would like Discover to reinstate my credit limits. If this is not done, I will take my Business else where. This is not how you treat a customer with a 8 year excellent credit record from any credit company. This kind of customer service needs to be reported. I will give Discover untill Sept first to reinstate my credit limits. I will also update this letter for planetfeedback readers.
Thank you.
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