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 Violation of Trust
Posted Thu November 24, 2005, by David M. written to Discover Card
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If I were to take your spouse's credit card away from them without their awareness that I was doing so, I believe they would be furious when they were checking out at the grocery store with a full cart of groceries and realized that the card had been taken away, or they would be equally furious when they were stranded at the gas pump after just filling up and realized that their card was not there.
Well that is exactly what your company did to my wife and I on the day before the Thanksgiving Holiday this year. I was at the gas pump in the freezing cold weather when I learned that my card was cut off by you, and my wife was at the grocery store when she learned that you cut off her card.
Now I wouldn't be suprised if someone had stolen and used our card number to make large purchases on my account, but there was no such activity going on. Nor would I have been suprised if I hadn't paid my bill for a month or two, but my account was paid in full as it has been every month faithfully for the many years that I have used the Discover card.
But I was suprised when I learned during a conversation with a representative from your company that my card had been cut off because I had not activiated a set of new cards that you had sent to me. I did recall receiving those cards about a week ago, and I had planned to activiate them the next time I processed my monthly bills, but apparently that just wasn't fast enough for your company.
I asked your representative why your company didn't simply call me on the phone to remind me that those cards needed to be activiated or they would be cut off by a certain date. I'm sure had I known that you were going to cut off that cards, that I would have taken care of it right away.
Your representative told me that I just didn't understand because Discover had so many of these to process that they could not possibly take the time to call me and alert me of their intentions to cut off my card. Oh I found out about your company's plan to cut off my cards after I got home and read the fine print in the mailing that came with the new cards. Nevertheless, the last time I checked, the expiration date on my card was sometime during the year 2007 not the day before Thanksgiving in 2005.
I did not expect this kind of treatment from Discover. I use my Discover card every day, and I paid my bill in full faithfully every month. I've grown to trust and rely on my Discover card, but as a result of this incident I have learned that is no longer a reasonable thing to expect from you.
Had I acted this way towards you and your spouse, I believe you would not have apprecated it expecially if we had such a long term relationship as I have had with Discover.
Unless I receive a written, sincere apology from your company that demonstrates true repentance from this violation of my trust in you as well as your plans to change your business practices regarding this type of behavior in the future, I intend to use a credit card from another bank as my primary means of conducting business in the marketplace going forward.
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by Happy1974 Posted Tue November 29, 2005 @ 5:00 PM
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Maybe next time you'll learn to activate your card as SOON as you get
it in the mail.
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by Trevor Irving Posted Tue November 29, 2005 @ 12:55 AM
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Credit card companies go out of their way to get your business, there
was even this one credit card company that was in the middle of a
mall. Well because people would go past them they set it up so other
people purposely blocks the path from you which kind of pushed you in
the direction of the card holders, if they are going to harass you and
to to extreme methods to get your business, then when they should
atleast treat the customers better. I mean to be unable to use your
credit card because you did not activate it on time is dumb. Next
time discover tells you and hassles you to get a credit card tell them
to fuck off.
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by Buddy Posted Mon November 28, 2005 @ 5:39 PM
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Do you realize how many people have discover cards? You actually
expect them to call each & every one of them to remind them to
activate their new cards when they get them? Why didn't you just do
it when you got them? Are you so busy that you can make a simple 2
minute phone call to do that?
You remind me of the guy that wrote a letter earlier this year to
DirecTV, claiming that they should send out a letter to all their
subscribers when they are having computer trouble.
Don't count on getting what you are looking for, sorry.
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"I asked your representative why your company didn't simply call me on
the phone to remind me that those cards needed to be activiated or
they would be cut off by a certain date."
So, you're suggesting that they call EVERYBODY who doesn't activate
their new cards in a timely manner?
Yikes.
Live in reality much?
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by Gerald R Posted Fri November 25, 2005 @ 7:46 AM
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You make it sound like Discover is a "mom and pop" operation that
actually "sets eyes" on your account. Everything these days is
automated. It's all done by computers. The representative was right
-- you "just don't understand". And they did notify you. It may have
been in small print but they did notify you. I thought it was common
knowledge that one of the first things you do when receiving a new
credit card is to activate it. I guess not. Repentance????? Give me
a break.
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