Math illiterate, impolite, rude, Customer Service woman!

They get paid to have you keep it open so the best way to close it is
with a letter. I dont know that they will with this letter though.

I had a similar encounter. I got an offer from my current credit card
company and called to inquire. After a few moments I said that I
wasn't interested and she overtalked me and continued. Again I said no
thanks and she did the same. Finally I said loudly I DON"T WANT IT,
MOVE ON and instructed her to check another matter about the account I
needed to address. When the call was over she said "I hope you have a
better day" and hung up! I was having a fine day until I spoke with
her. That was Citi Cards. I was PISSED.

your letter makes you sound like a snot!

So there.. neener neener!

Seriously! You have a valid complaint but, no one will notice. Someone
in corporate will start to read it and throw it away, no doubt. If I
were you, I'd re-write it, without the "snot" "crap" and all the other
words you used that are not appropriate for a business letter.

Good luck! I hope they resolve your problem

Try again.

Complaint letters containing the words "crap", "damn", "piss" and
"snot" accomplish nothing other than being posted on the bulletin
board of the company you're writing to, so all the employees can laugh
at you.

Calm down and re-write the letter in a more professional tone.

Take the 0% offer for 6 months, max it out on a balance transfer, put
the money in an online savings account and make 5%+ for the 6 months.
THen pay it off and keep your profit.

It's Nicole's like you that give Nichole's like me a bad name.

Credit cards are stressful. My husband and I recently paid off and
canceled our card (and did a happy dance next to the shredder as we
cut it up), and previous to that it was a source of much contention in
our home. Trying to get someone in customer service to give us a
final pay-off amount was like nailing Jell-o to a tree, so I
understand why you are frustrated. In a business letter, however,
words and phrases like "piss off," "snot," and, "damn," should never
appear. I would suggest cooling off for a while. Then, if you still
want to make your displeasure with the company known, rewrite this
letter calmly and professionally. Here's a suggestion:

Dear Customer Service Manager:

I recently called to activate a credit card, only to find that your
offer of 4.9% interest until September of 2010 had expired, and they
could only offer me a lower interest rate of 1.99% for a much shorter
time (until August of 2007). Since the original offer was the reason
I wanted the card, I asked that it be canceled.

At that point, I was transferred to a representative who could cancel
my account. This representative offered me an interest rate of 0%
until November of this year, but since the rate would then jump to
16%, I declined. At that point, she became very insistent, and
refused to take no for an answer even though I told her that I didn't
want the card several times. I was frustrated by this behavior, and
disconnected the call after emphatically telling her to cancel the
card.

I know that many inbound call centers encourage aggressive selling
when a customer indicates a wish to cancel service. However, when a
customer decides against a product, the representative should respect
that decision. I would like you to review this representative's
behavior, and rethink your training policies on customer recovery. In
addition, I would like to receive a letter confirming that my card has
been canceled.

Sincerely,
OP

huhhhwhat?

Snottily, snottily, snottily. What a funny word. I like it, but
you... she may not be Ms. Congeniality, but neither are you. Hanging
up on someone is NOT on Ms. Manners list of things you can properly
do.

If you use your credit card responsibly, then the interest rate
shouldn't matter at all, because you shouldn't carry a balance.

But given your lack of impulse control, I'm guessing your cards are
pretty much maxed out most of the time.

I think you need a hug.

Great letter! I particularly like the vulgarity. This is sure to spark
an appropriate response from Discover.

Please let us know if they respond.

Good Job!

Your letter sounds like the Discover "customer service" people got
trained by the AOL customer service department.

Nicole, while I understand that you were upset after speaking with
customer service, this letter is probably not going to get results.
You wrote it right after this happened and fired it off in anger. It
virtually jumps out at the reader. You would have been better served
to wait until you were a bit calmer and then outlined everything that
happened, but without using emotions or insults.

The employees there, more than likely, are trained to try and retain
the accounts as best they can, and they will send you to someone (like
the person you spoke with). Just like AOL does to folks who call to
cancel.

Waiter? Charm lessons on table 5, please!

When the quality of products and prices are similar among companies,
it's the quality of service that makes the difference. The people at
Discover do customer service for a job and they have no excuse to have
a bad attitude.

Please disregard the idiots here who point the blame on the customer.

Boy, talk abour impolit, snotty, rude people. You should look in the
mirror.

FYI
The first rep I spoke to said she was transfering me to another
department so I could close the account. The woman I was transfered to
wanted to argue with me about the rates after I told her to close the
account. She continued to raise her voice so I hung up on her as I
mentioned previously.

It comes down to respect and doing what the customer asks without
arguing with them. If I had charges or had been late then I would be
at fault but I had never used the card and my credit is perfect. I
know because I checked.

Anyway, I called back to verify the account was closed and was told by
a rep that the account had been closed for several weeks now and
doesn't know why I was told otherwise. She took my info and said she
would forward it to her manager. So yes, it is closed.

Insults, crap, and damn in a shared complaint letter will get you
nowhere.
Including the four digit credit card number...priceless.

I'd humbly ask mr helpful to delete the number and I hope the account
IS closed!!