I am not paying for what I am not using!!

Posted Mon September 24, 2007 5:44 pm, by Adam D. written to Dish Network (Echo Star)

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To Whom It May Concern,

My wife and I are current subscribers to Dish Network, and have been for over a year. We are in the process of moving, and when I called to transfer my services to our new Condo, which we dont even move into for over a week, I was told that there are no Install Techs available, in the entire Metro Denver area, until AFTER oct. 15th. We are moving on September, 29th. I can understand the lack of people to get there, and was willing to wait, until the 15th, until I asked about billing. When I asked if I will still be billed for the half month service (monthly service is apprx $60.00) I was told, yes. I told the lady, that I am not willing to pay for a service, if I am not being provided that service. In other words, I am not paying over $30+ to watch the paint dry on the wall. When I told the lady I am not going to pay for it, she suggested, that I lower my subscription to the lowest possible for the month, and only pay that. NO!! I am NOT paying a DIME for a service I am not being provided! I then asked to talk to a manager, and was told, that I would be billed the normal amount, then down the road, after the installation, I could call them back for a credit on my bill. That is still not acceptable. Why should I have to call back if YOUR company cannot provide me a service. I have Comcast coming on Friday the 28th, to hook up our cable internet, and they also have digital cable. If your company cannot resolve this issue, then we will cancel our subscription, and go with Comcast as our television provider from this point on.

I want a guaranteed credit, BEFORE the billing cycle. From the day our service is disconnected, I do NOT want to be billed. I want it guaranteed that I will not be billed for a service I am not being provided. If this cannot be done, you will lose a valuable customer, and will no longer get my word of mouth recommendations to my friends, family and co-workers. Please, rectify this situation immediately!

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Don't you have a contract? by Adam W Posted Mon November 26, 2007 @ 7:10 PM You agreed to pay them! Do it! Stop being a baby! Reply Another mature comment by Adam D Tue November 27, 2007 @ 10:24 AM Name one company I have ripped off by Adam W Tue November 27, 2007 @ 11:43 AM Your contract. by Adam W Tue November 27, 2007 @ 11:47 AM Think again little boy by Adam D Tue November 27, 2007 @ 2:40 PM Why do you keep calling me little boy? by Adam W Tue November 27, 2007 @ 5:43 PM Human Bio, 101 by Adam D Tue November 27, 2007 @ 11:20 PM Do you know me? by Adam W Wed November 28, 2007 @ 6:23 PM Re: I am not paying for what I am not using!! by Harleycat Posted Tue September 25, 2007 @ 8:38 AM Although I understand what you're saying and I agree, I can see their side of it too. I think the reason they were not able to do the credit in advance is that there was always the possibility of the tech coming early. I'm glad you got it resolved. Reply Re: I am not paying for what I am not using!! by ColoradoCOP Posted Mon September 24, 2007 @ 11:08 PM Just wanted to update everybody, that we got a call from the corporate office today, saying they had a cancellation, and they would send somebody out on the first. So, I will let you all know if this pans out or if it was just an excuse to keep us from going w/ Comcast! Reply Re: I am not paying for what I am not using!! by RedheadWGlasses Posted Mon September 24, 2007 @ 7:21 PM I don't blame you one bit. You can bet you'll have a hard time getting the credit to happen. What's their incentive to grant the credit? There is none. It's not like they care about customer service. You'd think it'd be standard operating procedure that the billing kick in the same say as service is hooked up. It's not like everyone who wants to get cable this month can be taken care of on the first of the month. Reply