Horrible Company and Horrible Service

I agree completely!

I'd been considering getting satellite for awhile now, but they sound
like a truly awful company and one to stay away from. Stoned
employees showing up at your house? $5 for not having a phone line?!
That sounds truly terrible!

After working for some time as a Direct TV customer service rep, I can
tell you that Direct TV is no better. There was a recent ad about how
Direct Tv's prices have increased three times the amount of inflation.
I believe it. I dont know if it holds true for Dish Network, but I
know that with Directv, the installers are not employeed with Directv
directly. I am not a spokesperson for Dish Network, but I dont Directv
is a much better choice.

Don't forget:

Horrible Letter

You don't have them anymore - you're threatening to bad mouth them to
everyone and you've (presumably) kept them from getting a contract at
your company. I think you've spewed enough venom over this; now let
it go.

If you aren't serious about improving customer relations, don't waste
the bandwidth on a tantrum like this.

There is no fee for talking to reps. There is no fee for UPgrading.
There IS a $5 fee for DOWNgrading or making any changes which result
in a lower monthly bill. So if you upgrade by adding Showtime, but
take off HBO and Playboy in the same call, you're charged $5.

Yes, there is a $5 fee for not having a dual tuner receiver
permanently connected to a landline. You may not like this, but trust
me, its cheaper than the rise in cost that would come if we had to
track down and deal with every customer that uses these dual tuners to
run 2 households for the price of one. And believe me, there are
THOUSANDS. Just one more instance of a few bad apples spoiling it for
everyone. If you dont want to pay the fine, connect a phone line or
choose to have 2 single tuner receivers vs 1 dual tuner.

Btw, hun, Dish is in works to BUY DirectTV. They could (and would)
about 20 times over. THey're working on the legal issues (monopolies
and whatnot) but as soon as they can, they will. Direct is dying out.
Did you know they RENT their satalittes from Dish? So, dont worry,
you're still using Dish in the long run! :P

First... unless they told you they were stoned, that is a VERY serious
allegation to make.

Second, I have a standard phone line. Everyone I know has a standard
phone line in addition to their cell phones. How old are you?

Third, I have had Dish for 3 years and NEVER had a problem. Perhaps
it's the way you speak to them that is the problem?