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Kodak deleted my photos and albums

Posted Tue September 1, 2009 12:00 pm, by Erin B. written to Eastman Kodak

Write a Letter to this Company

I have been a loyal Kodak customer for the last 10 years, using Kodak Gallery for all my picture storage and purchasing my photos through them and only them. I went online last night to create a photo album (that I was going to purchase from Kodak) and notice ALL my pictures and albums have been erased. I find out from the Help section of the website that since I haven't purchased anything in the last 30 days (or so) they have deleted all my photos. I called customer service to see how I can get these back, and was notified that they are permanently deleted. I have lost every single picture I've taken in the last 10 years. With those pictures, I have also lost my memories. I was told there was an email sent out notifying me of this, but of course they send out emails often... usually of which are "sale" related. If I received this email, I certainly didnt open it. I take responsibility for not saving my photos to an external hard drive, and for relying solely on Kodak to keep my memories safe. What I find extremely difficult is the fact that there is absolutely no way to get these photos back, that they aer permanently deleted from all systems, and that there is nothing Kodak is willing to do for me. After ONLY using them to buy all my pictures, mugs, albums, etc. They've permanently deleted all my memories. I am upset, angry and more than anything, extremely sad about this.

I would like them to find my photos and return them to me. I am willing to make another purchase, pay any amount of money (within reason), and I would even be willing to remain a loyal customer if they can return my photos. Anything short of getting these back is extremely heart-breaking.


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by Jill E. Posted Mon September 3, 2012 @ 6:39 AM

apparently ALL mine I am finding out now from the last 10 years have
been deleted too if not longer. Shutterfly does not have them. This is
the poorest customer service ever. I can't believe it. Has anyone
gotten a reponse due to these posts or anything? If so please email me
with any information: ckret57013@aol.com put in the subject KODAK so i
know what its about.

Greatly appreciated.

Jill E.

by shanda h. Posted Wed August 29, 2012 @ 4:46 AM

i had pic of my son being born and as a new born my camera was my
house was robed and my camera and computer were taken that album was
the only other place the pic were and they are gone i can never get
that moment back

by cguella Posted Fri April 13, 2012 @ 8:10 AM

This is why they are bankrupt. I will never buy anything Kodak ever
again. They deleted my photos, have terrible management and have
missed innovation in any of the past twenty years. I hope they don't
emerge from bankruptcy. Sorry about the jobs that will be lost and
the people that lost photos all due to poor decision making at Kodak.


by MargB Posted Tue December 6, 2011 @ 10:16 AM

I'm in the same position. They deleted 8 years of my photo journal
albums and are not responding to my requests to speak with management.
They claim I haven't purchased anything in over 2 years but I have
proof that I exceeded the minimum purchasing requirements as recently
as last Christmas. I faxed it to them and have tried several times to
follow up but they are not responding. Where can we find a lawyer who
can go after them?

by Mike E. Posted Sat December 12, 2009 @ 4:28 PM


Was Liz about to help you?


Liz' email bounced by MargB Tue December 6, 2011 @ 10:38 AM
by Tange382 Posted Tue September 8, 2009 @ 9:08 PM

I understand how you feel. While I did not lose any photos myself my
Aunt who passed away last year had many albums of photos she took with
wonderful family memories and posted on the kodak gallery. She
frequently used it (being she use to work for Kodak and stood behind
the name) and made everyone in our family memory calenders every year.
However, they are all deleted now. Our family will never be able to
get these photo memories back of the pictures she took.

I hope they can help you out. Good luck!


by Teresa B. Posted Thu September 3, 2009 @ 7:04 AM

Oh My Gosh, I am so sorry. I cant imagine how you feel. I would be
devestated if that were to happen to me. I hope they are able to help
you recover your photos.

I see that someone from Kodak has been on here and commmented, so let
us know what happens.

by mary f. Posted Thu September 3, 2009 @ 12:33 AM

The same exact thing happened to me. i was devestated. mine had about
5 years worth of pictures.

hey liz.. do you think you could try to help me also?

by lizscan Posted Wed September 2, 2009 @ 5:48 PM

Hi Erin,

Liz Scanlon here from KODAK Gallery. I'd like to try to help. Can you
contact me at liz@kodakgallery.com with your account email address and
I will do some investigating into your account.




Two cheers for Kodak Gallery! by Just Jeffrey Fri September 4, 2009 @ 6:57 AM

If they help! by MargB Tue December 6, 2011 @ 10:40 AM

by flaume Posted Wed September 2, 2009 @ 5:12 PM

I also use Kodak Gallery (I'm able to e-mail photos to my
grandmother's picture frame though them).

For the past 5 months I received e-mails from Kodak alerting me to the
fact that their system was changing (I believe it changed in June and
I think I got my first notice in March) and that if I wanted to keep
my photos I'd need to make a purchase or store way more photos then I
currently was. All the e-mails I got said things like "Kodak Gallery
is changing" or "Important Notice, Please Read" in the subject line.

I'm guessing that your e-mails went into your junk folder or perhaps
to an old e-mail address?

I hope that there is something they can do for you, but my guess is
that the pictures are permanently gone. Hopefully since you say that
you did buy pictures through them you still have some of your


by LadyMac Posted Wed September 2, 2009 @ 4:52 PM

Wow.. I am really sorry you lost all your photos. Good luck - I hope
Kodak can do something for you.


by RedheadwGlasses Posted Wed September 2, 2009 @ 1:34 PM

People offered some great comments below. Sorry you lost 10 years'
worth of photos. :(

From now on, perhaps join one of those photo hosting sites, such as
flickr? Or one of the pay sites for which you actually pay for photo
storage. That's just my suggestion. I guess Kodak doesn't want to be
free long-term photo storage.


by Just Jeffrey Posted Wed September 2, 2009 @ 12:25 PM

Special Note to Members: In order to maintain free storage of your
images on the Site, you need to make purchases totaling at least $4.99
or $19.99, depending upon your storage usage, at least once every 12
months. If you do not meet the applicable purchase requirement, your
images may be deleted. You should keep a copy of each image you
upload in a secure place. We are not responsible for deleted images.

18. Storage Policy

Kodak Imaging Network provides free online storage of images to its
members for an initial period of 90 days from the date you first
upload an image to your account. To maintain free storage, you need to
meet the following minimum purchase requirement within 90 days of
first uploading images, and then every 12 months thereafter:

· For members with images totaling 2 GB or less uploaded on
member’s “My Photos”, the minimum annual purchase requirement is

· For members with images totaling more than 2 GB uploaded on
member’s “My Photos”, the minimum annual purchase requirement is

If you do not purchase the required amount as set forth above from us
for a period of 12 months, we may delete the images stored in your
account. You should keep a copy of each image you upload in a secure
place. We are not responsible for deleted images. Members may access
information regarding its storage amount and minimum purchase
anniversary date on the “My Account” page. The following are excluded
from the annual minimum purchase amount: Purchases made through a
third party provider (e.g., PhotoStamps) where a member does not
purchase such product or service through the Kodak Imaging Network

In addition, if your account becomes inactive for a period of 60
months, Kodak Imaging Network may, at its option, terminate access to
the account altogether (including deletion of any account information
held by Kodak Imaging Network). We may change this policy at any time,
upon reasonable notice to you.

In addition to images, Kodak Imaging Network will accept video file
uploads up to 15 megabytes per file, and a maximum of 150 megabytes of
video files per member account. Kodak Imaging Network will store each
video file for 30 days, and reserves the right to remove the video
file from the account 30 days after it has been uploaded.


that's why by PepperElf Wed September 2, 2009 @ 2:57 PM

Planet Feedback Spotlight by Cor H. Wed September 2, 2009 @ 5:36 PM

considering these notices would relate to the account, there is a lot of responsibility to read them by PepperElf Wed September 2, 2009 @ 9:05 PM

I agree with Pepper Elf; they have a lot of responsibility. by The Return of BellaSera Thu September 3, 2009 @ 8:12 AM

by Just Jeffrey Posted Wed September 2, 2009 @ 9:29 AM

I would have said that Kodak should send a reminder e-mail to let
people know "if you don't buy within x days, we're going to delete all
your pictures."

But then, if the problem is that people (not just the OP; I admit to
just deleting most e-mails sent to me from Kodak Gallery) don't read
e-mails that are sent to them, then what good would this do?

Erin, my heart goes out to you...


You said exactly what I was thinking when I first read this letter. by The Return of BellaSera Wed September 2, 2009 @ 11:36 AM

As I said earlier by franese Wed September 2, 2009 @ 11:46 AM

But even if you spend money they delete! by MargB Tue December 6, 2011 @ 10:24 AM

by Casmly Posted Wed September 2, 2009 @ 9:14 AM

I do commend you for taking responsibility for your lack of judgment.
Yes, you should have saved your photos elsewhere. It would be nice if
Kodak could retrieve your pictures. My guess however is that they
delete massive amounts of information at once and that the data is


by franese Posted Tue September 1, 2009 @ 9:00 PM

One more thing - the subject of the email clearly warns you of this so
you won't mistake it for just a regular sales email

by franese Posted Tue September 1, 2009 @ 8:51 PM

I use Kodak and you have to spend a certain amount each year to keep
your account - I have gotten many emails telling me this as well as
reminders that I had to spend a certain amountin order to keep my
account. I feel bad for you but they do let you know about this - you
should double check your emails including your junk folder - I'm sure
you'll find emails from them

by Retail Veteran Posted Tue September 1, 2009 @ 8:20 PM

I hope you have them saved to your home computer. You should never
rely solely on online backup, no matter which website it is. Any
number of things could happen to cause the images to be deleted
including floods, tornadoes, hurricanes, etc. I doubt the pictures are
permanently deleted. There are various software programs available
they could use (and probably own) to recover deleted files. I have one
myself which I used on one of my memory cards. The only way the files
could be permanently deleted is if they reformated all their hard
drives and external storage drives.


Various software programs... by Casmly Wed September 2, 2009 @ 9:11 AM

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