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For Ebay, It's All About Gettin Paid

Posted Tue March 7, 2006, by Denise M. written to EBay

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We were selling a boat on ebay and all of the sudden our auction was ended and we were emailed a generic template letter stating that our account was suspended due to violating ebay policy. You can reply to the email, which I did and requested more information as to why I was kicked off. About 5 days later we received another email requesting information to consider reinstating our account. About an hour later I faxed a copy of my driver license, my bank statement, documentation proving I actually owned the item that I was auctioning off, copy of a blank check from my account, and a utility bill. It stated in the email that we would hear a decision regarding a decision as to whether our account was going to be reinstated. My husband and I use ebay as our sole employer, we buy and sell boats, cars, jet skis and other items. It is detrimental that we be reinstated to support our family. I am very concerned because I faxed my private information to a company that does not respond. We had nothing but good feedback on our account and would never do anything fraudalent to jeopardize our sole income. I am very worried and would like to know what is going on with my account with ebay.

I would like someone to contact me and let me know why I was suspended, if I did something wrong not knowing, then I would like to make sure that I do not do the same thing again. I would like someone to review my paperwork that I faxed in to assure me that Ebay is the one that did get it, which I know they did because I tracked down Ebays phone number and spoke with a customer service again in the San Jose office and they verified the fax number. I would like my account to be reactivated so I can assume my business and transactions with ebay. I think Ebay is great but there are so many people that Ebay cant handle the responsiblity of good customer service anymore. They should not shut people out when they do not even know what they did and then not help them resolve their issues. I do alot of business with Ebay and would like to continue my relationship with Ebay but I am frustrated because I cannot pay my bills and rely on the income that I make on Ebay.


Reply



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by Michelle Selvon Posted Thu March 23, 2006 @ 10:21 AM

I am sorry to hear about this happening to you. I certainly hope it
gets straightend out. That being said, why would people reply to this
letter asking why she does not have a real job? Who are we to define
what is a real job and what is not? And just because someone goes out
to get a "real job" does not mean they are anymore secure than a
self-employed person is. Every big business that employs people had to
start off small. My father supported a family for 23 years and
continues to support himself and my mother with a "fake job", or as a
thinking person would say by being self-employed.

Reply
by Patricia Tuel Posted Fri March 17, 2006 @ 9:50 PM

I just want to tell the letter writer I agree with you. I used my
ebay account 6 years now no problems. I check my messages to make
sure things are not spoof or otherwise. I went to bed after working
on ebay and yes ebay is a real job for some and those with kids can
understand having a real job just not out among some stupid people.
Still can be real wheter you drive or walk out in your slippers. I
had all my auctions cancelled and I work numerous hours getting
hundreds of auctions up. I had a letter telling me I was cancelled
for bid shielding. The screen name they gace me was opened in
December and is not related to my own account. I asked numerous times
as to what I supposedly did all I got was due to the information in
our records you will be suspended for 7 days at least. I kept asking
and still got same answer was told I would get account back in 7 days.
It took 10 days and I had to admit to something I had no idea abouty
to get my account back. Yes I rely on my sales to support my 4 kids.
As far as opening another account you still have to supply your name
etc and ebay can bring you up on charges as you acn not bid, buy or
reopen a ccount when suspended. Ebay makes you quilty without proof
they could care less they make millions off people. I am very sorry
that happened and hopefully you will one day get a answer I know ebay
does not give out a number so callingis not a option.

Reply
by Patricia Tuel Posted Fri March 17, 2006 @ 9:50 PM

I just want to tell the letter writer I agree with you. I used my
ebay account 6 years now no problems. I check my messages to make
sure things are not spoof or otherwise. I went to bed after working
on ebay and yes ebay is a real job for some and those with kids can
understand having a real job just not out among some stupid people.
Still can be real wheter you drive or walk out in your slippers. I
had all my auctions cancelled and I work numerous hours getting
hundreds of auctions up. I had a letter telling me I was cancelled
for bid shielding. The screen name they gace me was opened in
December and is not related to my own account. I asked numerous times
as to what I supposedly did all I got was due to the information in
our records you will be suspended for 7 days at least. I kept asking
and still got same answer was told I would get account back in 7 days.
It took 10 days and I had to admit to something I had no idea abouty
to get my account back. Yes I rely on my sales to support my 4 kids.
As far as opening another account you still have to supply your name
etc and ebay can bring you up on charges as you acn not bid, buy or
reopen a ccount when suspended. Ebay makes you quilty without proof
they could care less they make millions off people. I am very sorry
that happened and hopefully you will one day get a answer I know ebay
does not give out a number so callingis not a option.

Reply

by shi Posted Tue March 14, 2006 @ 11:52 AM

Because many companies don't like anyone to complain. If you want
respect, and satisfaction; then you have to complain to Consumer
Protection; like Planet feed back.com. You need to find other avenues
for help. I hope that I helped you just alittle.shi02889@hotmail.com

Reply

by DeniseMoot Posted Mon March 13, 2006 @ 3:05 PM

Hi everyone, just wanted to let everyone know that I heard back from
Ebay finally and they reinstated my account. YEAHHHH! They never did
tell me what was wrong but they received all my information and said I
qualified for reinstated. SO we are back! Thanks again for all your
support and help.

Reply

Congrats! by S. Brown Mon March 13, 2006 @ 7:41 PM


Definitely... by Venice Thu March 16, 2006 @ 1:02 AM
by Buzz Posted Fri March 10, 2006 @ 1:45 PM

No one is suppoed to ever ask you for personal information and the
consumer protection office will tell you that if someone does,they are
violating the most basic identity theft safety rules.I would NEVER
give anyone my information over the web,there are too many people
trying to access just that so they can rob you.I would contact my bank
and all the other necessary people to close access to my accounts if I
were you,you very likely answered a spoof and did just what they had
hoped you would do.

You didn't disclose your age but I'm suprised that any adult would
fall for that in light of all the warnings,I'm not trying to make you
feel any worse but I'm truly amazed anyone would trust an icon with so
much petinent information that could ultimately destroy you
financially.

On another note,Ebay had over billed me for soemtime and when I
finally suspected it I let all of my auctions end and watched to see
if they kept billing me which they did and over $60 a month each
time.Ebay refused to admit any wrong doing and I contacted the state
attorney's office who told me "to get in line,there were literally
thousands of complaints just like mine" and Ebay makes your invoice so
confusing that you can't understand what's on there.

When I told Ebay to stop billing my credit card they refused and when
I changed my card number they continued and told my bank that I
authorized them to transfer the charges to my new account number which
was a lie.They never refunded my money and it took a formal letter of
complaint from my bank,Ebay's state attorney's office and my state
attorney's office to stop them.You may want to look into a more
dependable company for you livelihood.

I sincerely do wish you the best of luck in this matter.

Reply


by Monica Maglasang Posted Thu March 9, 2006 @ 10:35 PM

I'm worried about this. I get emails all the time saying my account
has been suspended, or that they need more information about something
I am selling. I forward these to "spoof@ebay.com" if it's from them
they will verify it if it's a fraud they will tell me. I have yet to
have them tell me any of these have come from ebay. I started doing
this 3 yrs ago when someone from ebay called to say. Someone was
trying to sell things with my user id. He told me what I needed to do
to fix the problem. I did so and now never respond to any of those
emails. If they send you something you can get it from your mail in "
my ebay" the messages section.
I hope everything works out for you.
Good Luck.
P.S. here is a sample of the response I get when I forward the emails
to ebay:

Hello,

Thank you for writing to eBay regarding the email you received.

Emails such as this, commonly referred to as "spoof" or "phished"
messages, are sent in an attempt to collect sensitive personal or
financial information from the recipients.

The email you reported was not sent by eBay. We have reported this
email
to the appropriate authorities.

In the future, be very cautious of any email that asks you to submit
information such as your credit card numbers or passwords. If you are

ever concerned about an email you receive from eBay, simply follow
these
steps:

1. Open a new Web browser and type www.ebay.com into your browser
address field to go directly to the eBay site.

2. On eBay, sign into your account and click the "My eBay" button at
the
top of the page.

3. Check the My Messages section located at the top of the My eBay
page.
If an email affects your eBay account, it's now in My Messages. Any
email sent to your registered eBay email address from eBay or from
another eBay member via eBay's member-to-member communication system
will now appear in My Messages.

Just remember, if you get an email to your registered eBay email
address
that looks like it's from eBay about a problem with your account or
requesting personal information, check My Messages first. If it's not

there, it's a fake email.

If you still have any doubt about whether an email message is from
eBay,
please forward it immediately to spoof@ebay.com. Do not respond to it
or
click any of the links. Do not remove the original subject line or
change the email in any way when you forward it to us.

If you have already entered sensitive personal information, financial

information, or your password into a Web site based on a request from
a
spoofed email, you should take immediate action to protect your
identity
and all of your online accounts. We have developed an eBay Help page
with valuable information regarding the steps you should take to
protect
yourself.

http://pages.ebay.com/help/tp/isgw-account-theft-reporting.html

To review eBay's new tutorial about Spoof Emails, please see the
following Web page:

http://pages.ebay.com/education/spooftutorial/

To help you better protect yourself from fake eBay and PayPal Web
sites,
we have developed a feature for the eBay Toolbar called "Account
Guard."
Account Guard includes an indicator of when you are on an eBay or
PayPal
Web site or a known spoof (or "phishing") site, buttons to report fake

eBay Web sites, and a password notification feature that warns you
when
you may be entering your eBay password on an unverified site.

To learn more about the eBay Toolbar with Account Guard go to
www.ebay.com, click on "Downloads" at the bottom of the page, and then

click on the "eBay Toolbar" link.

Once again, thank you for alerting us to the spoof email you received.

Your efforts help keep eBay a safe and fair place to trade.

Regards,

eBay SafeHarbor
Investigations Team

Original Message Follows:
------------------------


[ Attachment 1.2 Type: message/rfc822][ Forwarded message displayed
below ]

From: "aw-confirm@ebay.com"
Reply-To: "aw-confirm@ebay.com"
Date: Sun, 05 Mar 2006 22:51:25 -0200
Subject: [Norton AntiSpam] [Bulk] FPA NOTICE: eBay Registration
Suspension - Breach of User Agreement - Section 8 - Action Required


[ End of Forwarded Message 1 ]



Reply


Suspension by DeniseMoot Thu March 9, 2006 @ 11:03 PM

RE: Suspension by gennee Fri March 10, 2006 @ 1:53 PM

by Pete Posted Thu March 9, 2006 @ 8:07 PM

This is a very important debate, and with the exception of a few
comments that veer off into personal issues, it's generally
constructive and reflects the spirit of what we're trying to build
here at PlanetFeedback. We especially value the constructive
suggestions from members about how to address or resolve this issue. I
also hope more of you take advantage of our "avatar" feature so we can
nurture a deeper sense of familiarity with one another. Please
continue sending suggestions to us. - Pete

Reply


Avatar by DeniseMoot Thu March 9, 2006 @ 10:58 PM


Avatar by Venice Fri March 10, 2006 @ 1:29 AM

by Venice Posted Thu March 9, 2006 @ 7:27 PM

I can't understand why people don't realize that buying and selling on
Ebay can be a full time job. There's a lot of money to be made if
you're willing to invest the time and effort. I think the problem is
it's not perceived as steady income. And it is risky. I give the
letter writer credit for being able to utilize Ebay as her sole source
of income. I wish I had enough know-how, motivation and determination
to do the same.

I really hope there is no fraud involved and you get your account
straightened out as quickly as possible, with no negative
repercussions.

Good luck.

Reply

by Alan M Posted Thu March 9, 2006 @ 6:52 PM

Just a bit of information that should shed some light.

If the account has been compromised due to identity theft, then eBay
has the right to close it down. However they should be very active in
handling the issues.

I beleive I read that the letter writer DID have an identical message
in their eBay messages ON eBay. Ignore that the message was sent "from
ebay.com" as it likely was not.

I still have a very bad feeling that the letter writer has been the
victim of identity theft, and eBay may be one of the many things they
need to worry about. Next they'll have new credit card bills from
companies they never heard of. Then their be working on fixing their
ruined credit. All because someone scammed them into sending
information that was private.

On the bright side, the letter writer has the law on their side. The
intity who stole (my assumption here) their information did a very,
very punishable act and faces jail time if convicted.

And lastly, yes selling on eBay can be a full time job. I am blown
away by the complete idiots who don't seem to understand the word
"entrepeneur". Some people like to work for themselves - others like
to work for other people. Some people like the warm fuzzy feeling of a
secure job (which is becoming less and less secure) while others take
risks and win/loose in the end.

In closing, I hope the letter writer gets this mess figured out.
Nobody deserves to be the victim of identity theft, or have their
income taken away due to something out of their hands.

Reply
by Fia Posted Thu March 9, 2006 @ 4:50 PM

I could understand them wanting to see a utility bill, and proof that
you owned the sale-item. But did the BLANK CHECK not sound any alarm
bells?

You should definitely tell your bank what's happened.

other Ebay
phishing scams.

Reply

by Erik Posted Thu March 9, 2006 @ 12:09 PM

Could we all please cool it with the "eBay's not a real job" crap?
Plenty of people make a living selling stuff on eBay. It's a perfectly
normal way of conducting business, and I'm getting tired of the
comments. Knock it off.

God knows this site gets enough complaints about the commenters being
jackasses without you guys going out of your way to prove them right.

Reply


Glad You Said It! by Aleyria Thu March 9, 2006 @ 2:20 PM

Amen! by Alan M Thu March 9, 2006 @ 6:34 PM


It was ebay. by DeniseMoot Thu March 9, 2006 @ 7:03 PM


verify email. by Monica Maglasang Thu March 9, 2006 @ 10:43 PM


by Alley Posted Thu March 9, 2006 @ 9:14 AM

If i got an e-mail like that, I would have called the company and
talked to them personally. NOT just send out personal info. like that.
and honestly, if you need that money to support your family, i think
someone in that family needs an actual J-O-B.

Reply


THIS IS MY J-O-B!! by DeniseMoot Thu March 9, 2006 @ 11:38 AM

Alley.... by Alan M Thu March 9, 2006 @ 6:36 PM


RE: ALLEY by DeniseMoot Thu March 9, 2006 @ 7:06 PM


Actually... by Erik Thu March 9, 2006 @ 7:42 PM

by Brenny Posted Wed March 8, 2006 @ 7:59 PM

If the email was fradulent would her auction still have been pulled?

Reply

It's possible by JuliePie Wed March 8, 2006 @ 8:11 PM


Re: by Brenny Wed March 8, 2006 @ 8:23 PM
by Brian D. Posted Wed March 8, 2006 @ 7:29 PM

If the email was inded from ebay it will also be in "my messages"
section of your ebay home page.

I got an email from a "buyer" on ebay saying they were having trouble
"paying" me for an item, thing is I don't sell stuff on ebay I only
buy stuff.

I surely hope you were not a victim of identity theft.

Reply

by Jessica Davidson Posted Wed March 8, 2006 @ 5:56 PM

Are you sure the e-mail wasn't a fake. I received SEVERAL "spoof"
e-mails stating my account was going to be suspended and to click on a
link that was provided on the e-mail. The first time that I had
received a "spoof e-mail" I entered all of my personal info. and had
my identity stolen. You can forward the e-mail that you received to
spoof@ebay.com and they will let you know if was from them or not.
And since you had faxed them all your personal info. already I would
be greatly concerned about your indentity being stolen. Good luck!

Reply


The message was real by DeniseMoot Wed March 8, 2006 @ 11:28 PM
by JuliePie Posted Wed March 8, 2006 @ 4:18 PM

Now, you all know I'm usually the first person to rail on someone, so
it's going to mean a lot when I say that Denise's job IS a real job.
She is in the business of buying and selling boats and other vehicles.
You would be surprised how many business owners use eBay as their
website for sales! The two main reasons people who have online
companies use eBay are because it is cheaper than maintaining their
own website and because it draws alot of traffic.

Now, I am a bit concerned with what has happened. We get a lot of spam
claiming to be from "eBay" or "PayPal" "re: your account" that is NOT
from those companies. I have a sinking feeling someone got a hold of
some info from Denise's account and used it to coerce (sp?) her to
send all this confidential info to further steal her identity.

Denise, I hope you can get a hold of someone at eBay that can put you
through to the fraud department. I recommend getting this
investigated, it sounds fishy to me.

Reply


Thank you! by DeniseMoot Wed March 8, 2006 @ 11:30 PM

by tickytack Posted Wed March 8, 2006 @ 12:06 PM

Saying it's detrimental that you get reinstated means that it affects
you negatively if you get reinstated. You may want to change that to
"critical" that you get reinstated.

That being said, I find it difficult to believe that they just booted
you without explanation.

And e-bay is your "sole employer"? Sad...

Reply

You Don't Know eBay by indyattic Tue March 14, 2006 @ 12:16 AM


by petgiraffe Posted Wed March 8, 2006 @ 11:51 AM

Why don't you just set up another account with another user name in
the meantime? Use another e-mail address and pick another user name
and you are back in business. Unfortunate that you can't use all of
your hard-earned positive feedback with this account, but once things
are straightened out you can go back to using your old account. At
least with another account you can still sell things while you are
waiting.

Reply

by mary jo Posted Wed March 8, 2006 @ 10:04 AM

Is there a reason that you and/or your husband cant get real jobs in
the real world?

I think its pretty risky betting the well being of your whole family
on an online auction site.

Reply

Huh? by EricMV Wed March 8, 2006 @ 10:45 AM


Because by DeniseMoot Wed March 8, 2006 @ 12:03 PM


sorry you took offense by mary jo Wed March 8, 2006 @ 1:07 PM


we do great by Denise Moutrey Wed March 8, 2006 @ 11:54 AM


Talk about presumptuous by tickytack Wed March 8, 2006 @ 12:09 PM


Oops by tickytack Wed March 8, 2006 @ 12:12 PM


Salary by DeniseMoot Wed March 8, 2006 @ 12:29 PM


If you make that much a month by mary jo Wed March 8, 2006 @ 1:10 PM


YOU DONT EVEN KNOW WHAT YOUR SAYING!! by DeniseMoot Thu March 9, 2006 @ 11:53 AM


No riskier by petgiraffe Wed March 8, 2006 @ 1:42 PM

by Denise Moutrey Posted Tue March 7, 2006 @ 11:45 PM

Actually I had to add something, it has been over a week since we
faxed all the information that Ebay requested and I have still not
heard one word as to why I was suspended and that they were reviewing
my case.

Reply


Scammed? by MR. T. Wed March 8, 2006 @ 10:16 AM

Agreed - this doesn't sound right by S. Brown Wed March 8, 2006 @ 12:21 PM


Response by DeniseMoot Wed March 8, 2006 @ 12:27 PM


uh oh. by mary jo Wed March 8, 2006 @ 1:16 PM

I would be very concerned by S. Brown Wed March 8, 2006 @ 5:14 PM

Please OP by itsme Fri March 10, 2006 @ 9:07 AM




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