|
|
 ANOTHER EBAY MEMBER THREATENED ME AND EBAY DID NOTHING!
Posted Sat April 26, 2008 3:35 pm, by DOminick S. written to EBay
Write a Letter to this Company | Rate this Company
I was selling several boxes of coins and one individul won two auctions on a Sunday night. Through the whols week I sent him six invoice where he never responded nor paid. Saturday night he purchases another box and and wins the auction again. Hethen requests the total amount for all three. I sent him an invoice for all three items which was was 26.85. One flat rate priority box per item, for 8.95 each, which is the actual cost. He was saving money because these items each weighed 21 pounds. He requested the total two more times and I sent him another invoice with a $5.00 discount, and he requested anothe total. I then sent him the full amount and told him this was the final invoice. He then replied with a threateing email stating he was not going to pay for the items, and I could go to hell, and if I gave him a negative feedback he will do the same. I immediatly sent Ebay the letter. Over the next two weeks as I placed a dispute to get my refund I sent Ebay the same letter six times pleading for help, and I also spoke to the live help Department several times and they kept requesting me to contact the Trust And Safety Department for a seventh, eighth and ninth time. I was finally able to close the dispute, left the buyer a negative feedback, and he did the same carrying out his threat! THANKS FOR THE HELP EBAY! Ebay does not have any Customer Service! They send you Generic Emails not pertaining to your problem, and do not help you. There are lawyers that will help you with Ebay and a class action suit is in the works for Ebay double charging people to List an auction, then charge you a final value fee. Thats double charging! Im finished with Ebay, and so Is My Company!
REMOVE THE NEGATIVE FEED BACK THAT WAS WRONGFULLY LEFT FOR ME AND SUSPEND THE BUYER!
 Reply
| Log In/Create an account | 4 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
|
All they care about is their bottom line. I'm a red star (1000+
feedback) seller myself, so I've seen this movie before. Buyers can
pull this sort of stunt and there's little if any recourse for a
seller. They may remove the neg if the numpty ends up Not A
Registered User in the next 90 days. Otherwise, once you (don't) earn
a neg it's yours to keep. I'd follow up with "Retaliatory from
Non-paying bidder, rude and abusive. AVOID" or something similar.
Reply
|
|
|
|
|
|
by Donno Posted Sat April 26, 2008 @ 9:10 PM
|
|
|
Even if you bend over backwards, a buyer can hose you by leaving a
negative feedback. That is simply how ebay's feedback works. Your
only recourse is to do the same.
There is a mechanism by which you can post a follow up to such a
negative feedback, but the mark stays on your record. Future trading
partners can read all your feedback, and by reading between the lines
and reviewing the other feedback of said offender, they can conclude
who was telling the truth and who was lying. There is an art to
leaving feedback and responding to an inappropriate feedback.
The bottom line is there are all kinds of buyers and sellers out
there. The feedback system works very well, but isn't perfect.
Rougue feedbacks such as this are aggravating, but not the end of the
world for reputable sellers.
By the way, you can block people from bidding to avoid them messing up
more of your auctions.
Reply
|
|
|
|
|
|
by karma_gypsy Posted Sat April 26, 2008 @ 6:30 PM
|
|
|
The negative probably won't be removed. eBay's help system is pretty
lax and they usually don't assist you with disputes. You did the right
thing in filing a non-paid item dispute - I imagine the buyer probably
received a non-paid item strike (three strikes and you're out) as
well.
eBay has many rules, terms and contracts in place to help buyers and
sellers in their problems - so threatening a lawsuit/class action
lawsuit probably won't help your case.
When leaving a negative feedback, you always run the risk of receiving
one (although eBay is in the midst of changing their feedback rules,
sellers cannot leave their buyers negatives - which, personally, I
think is a little messed up). My company and I, as a personal seller,
have received retaliatory negatives for something that the buyer was
fully in fault for. But, I don't know if eBay allows this anymore, you
should be able to leave a "response" to the feedback and explain (to
other potential buyers) the reason why the negative was wrongly
received.
Reply
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
