fix my tile

Stephanie, we’re disappointed that you’ve been experiencing issues
with your product post-installation. We always want our customers to
be satisfied with their finished product, and we understand that we’ve
been in contact with you about this issue and have scheduled repairs
for later this week. Please feel free to contact us with any questions
or concerns at customersupport@empiretoday.com or call us at
888-588-2315 x4195. Thank you. Rebekah Clerk, National Customer
Service Manager

Empire sucks. Did you not investigate them before hiring them? Our
local newspaper's "consumer watchdog" person looked into their shady
business practices and basically issued a "never use this horrible
company" edict.

1-3 business days isn't bad.

yes i can understand wanting someone to come over within the hour but
it doesn't always work that way.

especially if they already have other paying customers lined up with
people during those days.


if they have to pull a person off of another job to fix this, then the
other customer might also be upset about spending their hard earned
money only to have the worker pulled.

stephanie b.,

Any chance you paid for this with a credit card and can use that as
leverage?

Maybe a call to your local newspaper or radio station if this letter
does not get the desired result.

I've seen their ads on TV here. Their "small" print and conditions got
my attention the first time I saw it.

Good luck. Stop back and let us know how this works out.

BillR.

for years, not months. Is this Empire Today? They have some really
bad reviews on-line (and now they have another).