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 How many ways can a company mess up??
Posted Fri February 15, 2008 12:37 pm, by Patti D. written to Figi's
Write a Letter to this Company
I was a first time customer of Figi's and went with a promotion that if you ordered between certain dates, then you got $27.00 worth of truffles.
This company couldn't have messed anymore then they did- they ruined a birthday AND Christmas.
I ordered two of the Holiday Feast specials. One was for a birthday and I was promised that the person would receive it on his borthday along with the truffles.
The other order that I gave at the same time was another Holiday Feast, this one going to my landlord.
The landlord got hers on the day that the birthday one was supposed to show up...and she didn't get the truffles either.
The birthday one didn't actually get to the birthday person until AFTER Christmas.
First of all, it would help if customer service was aware of what promotions are going at the time. Secondly, it would help tremendously if the customer service personnel spoke ENGLISH. I had to make 4 different calls tracking down the birthday gift...and found out they had the wrong zipcode.
It hurt the birthday person that they didn't get their gift until way past the birthday. By that time, I was so mad at Figi's that I almost sent it back, but I knew they would screw up crediting my account.
I will never order from them again.
Next time, it's Swiss Colony for me.
I have told anyone that's even thinking of Figi's what my experiences were and will continue to do so.
I want them to make up for a screwed up birthday as well as Christmas. First off, we should get the promised truffles that have a value of $27.00
I also think that the intended birthday person should get a HUGE basket as well as an apology for what happened. I have apologized enough-Talk about embarrassment!
We had a party the night of the birthday and didn't have the "feast", so I had to go out and buy summer sausages, a different types of cheese.
I want reimbursement and an apology.
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by calvin s. Posted Tue December 2, 2008 @ 8:45 PM
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I personally work as a customer assistance associate at Figis and i
can tell you right now that you have been mistreated. If you were to
call while i was working and explain this to me i would immediately
send out an apology letter to both of your recipients claiming
company
responsibility for the late gift. As is company policy. I would have
then gotten the approval of a floor manager to credit all your gifts
at least 30 percent, if not all of it. I am personally very
disappointed in hearing your story and am very understanding with
your
frustration. Sadly, i dont have trouble believing your story, as i
see
how some of the associates treat their customers. However you must
keep in mind that every company has their bad apples, and they will
eventually be exposed to management and laid off. As for the language
barrier, this seems very odd, as i know of only very few associates
who dont speak english and they are placed in the spanish department
to deal specifically with spanish speaking customers. Although i am
only an associate, i apologize on behalf of the company, and i hope
that you can understand that all companies screw up sometimes.
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by Gino Posted Sat February 16, 2008 @ 2:18 AM
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This is sad.
Do you recall what language they spoke? Maybe if they can't speak
English, they can't read it. You could find sites that translate your
letter to another language, maybe that will help with the language
barrier.
Good Luck and Keep us posted!
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