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 Late Payment Reporting For Soldiers Overseas
Posted Tue November 24, 2009 1:23 am, by . written to First Premier Bank
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I applied and was granted a First Premier Master Card in August 2008. I applied for my card while I was in Baghdad, Iraq serving in the Army. I made every effort to make my first payment, which was just the account maintenance fee. I was unable to receive my card in time to make my payment due to the fact that I had the card mailed to my address in the United States and then forwarded to me. I have since made every payment. I spoke with many representatives trying to get this late payment removed and I have been basically been told it was my fault for not paying the first payment. All I wanted was for the company to remove the 30 day late in October 2008 and I was treated unfairly. I am sorry that while serving in the military overseas attempted to fix my credit with their credit cards. I wanted a better credit score so that I could have a better life when I returned. This one 30 day late has hurt my credit score, tarnished my chances of getting a home loan, and made me resent First Premier Bank. To tell you the truth, I would have paid any amount of money to make that 30 day go away. but being in Iraq it was impossible for me to get my account information. I mailed First Premier on three occasions and have received no response. I have also spoken with a few account representatives and some of them have apparently spoken to supervisors and I was given one last answer. A few days ago I was told that since my October 2008 late is over a year old they can't fix it, and that it was my fault for not paying it. Great.
I would like First Premier Bank to actually work with people. I was a great customer and I had the idea that I would be a customer for a long time to come. I have been in the military for five years now and this is the worst that I have been treated by any company. Common sense would tell anyone that I was enduring extreme circumstances. Use a little compassion. Do not tell customers you can't fix something becuase it is 13 months old and you can only fix back 12 months. It is rude and it is a lie.
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