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Why Arrive Two Hours Early, Frontier Airlines?

Posted Tue September 16, 2008 12:00 pm, by Patricia T. written to Frontier Airlines

Write a Letter to this Company

I was traveling for business from Salt Lake City to Tennessee and then back again. Frontier recommended that I arrive 2 hours before the flight leaves to check in. At the Salt Lake Airport I didn't encounter a problem with this policy. However three weeks later on my way back to Salt Lake City from Nashville, I arrived the normal two hour ahead only to discover a letter on the counter. The letter stated that there would be no one available to check baggage and give boarding passes until 1 hour prior to the flights departure. So there I am sitting with 30 or so other people waiting for the window to open for two hours. If I had known I would have to wait I would have had time to get lunch, use the the bathroom etc. But now I'm stuck in line waiting; afraid to leave. How can a company ask for you to arrive two hours prior to a flights departure and then ask you to wait for an hour once you get there. Their slogan should be "Hurry on in to wait, ya'll."

I understand that Frontier is going through a bankruptcy right now so it all makes sense. They cut their labor dollars by having people work for shorter amounts of time. ATTENTION FRONTIER: YOU ARE GOING TO LOSE CUSTOMERS AND EMPLOYEES BY RUNNING YOUR BUSINESS THIS WAY! TRYING TO RECOVER FROM A BANKRUPTCY IS HARD BUT YOU CAN'T DO IT WITHOUT A LOYAL CUSTOMER BASE!!

I am flying again in two more weeks back to Nashville, this time my flight is booked through American. I'm gonna give them a try and cross my fingers that all their windows are open and they are happy that I am flying with them.

I'm not sure what they can do for me. A free flight...an apology, let me know if this is a normal policy or if it is a problem strictly at the Nashville Airport.


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by David B. Posted Fri October 8, 2010 @ 12:10 PM

A Frontier worker refused to let me on a plane because of my race. I
haven't seen my family in over a year and now I have lost hundreds of
dollars and missed a friends wedding because of them.

Through this, they've broken airline regulations and American civil
rights acts. I'm now seeking legal action. They are in bankrupcy and
their employees are having a field day as no one cares to hold them

Feel free to contact me if you've experienced a similar situation.


by Challenger Posted Sun October 12, 2008 @ 2:35 PM

I don't expect to recieve a free flight, I was being just a bit
sarcastic. I realize that the two hr. recomendation is to get through
security and I also realize I could have chosen to leave the line and
come back later. I decided that it would have been more difficult to
carry three bags around the airport than it was to wait in line. I
couldn't go through security until I had checked my bags so that
wasn't an option. The down fall to leaving the line was that I would
be behind 40 people instead of three people and it just wasn't worth
it. I makes more sense for Frontier to have the window open at all
times (much like American) so checking bags can go more smoothly for
all involved, again I wanted to know if this is a problem only at
Nashville or is this going to be the standard at all airports.


by olie Posted Thu September 18, 2008 @ 11:19 PM

I think the two-hour suggestion is more about clearing security than
gate service. You wouldn't want to get to the airport an hour before
your ETD and have huge backups at security.

American is also going to suggest that you arrive about 2 hours before
flight time.

Many airlines WON'T let you board if you arrive too close to arrival


by Katseyes Posted Wed September 17, 2008 @ 11:58 AM

Commercial airlines are the equivalent of flying Greyhound buses.

by mrsdkm Posted Wed September 17, 2008 @ 7:28 AM

If you ever watch the show Airline, you would want to get there early
as possible since airlines over booj flights and it is first come,
first served.

by Michelle O. Posted Tue September 16, 2008 @ 8:53 PM

Since you only experienced this on one of your flights, it seems as
though it would be reasonable to assume soemthing out of the ordinary
happened. MAybe someone was out sice and the had to move people
around, or any number of things could have happened. If this was
their normal operating practice, I wouldn't expect to see a note
explaining that nobody was availabel until one hour before departure.

Why did you have to stand in line for that hour? If you wanted lunch
or to go to the bathroom, couldn't you have done so and thne got in
line closer to the 1 hour mark?


by Harleycat Posted Tue September 16, 2008 @ 5:35 PM

I think that is probably some inherent to Nashville Airport. Maybe
some short staffing at the counter there? American also recommends 90
minutes to 2 hours.

An apology? Yes A free flight? I don't think so.


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