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FTD Sucks

Posted Fri February 23, 2007 1:37 am, by R J. written to ftd.com

Write a Letter to this Company


I ordered an arrangement of 1 1/2 dozen red roses on 2/12/07 at 11pm in the evening via the ftd.com website. I requested a delivery date of Valentines Day or 2/15/07. The total dollar amount of the purchase was $84.98 and I received an order confirmation shortly thereafter (order #FNM1073005). The flowers had not been delivered to the recipient by the evening of 2/15 and I checked the shipment tracking which now indicated a delivery date of 2/16/07. As the order was already in transit I could not cancel the order, even though having flowers delivered the day AFTER valentine's day was unacceptable. I emailed customer service and received an automated response that they were looking into the matter and I would be contacted within 2 business days. I have yet to hear back regarding my inquiry and so called them directly this afternoon. I was told that they would not issue a full refund as the flowers had been delivered, even though they were late. I spoke with a customer service rep, her supervisor and her supervisor's supervisor and they all stated that no refund would be granted since the product was delivered. I informed them that I would be taking the matter up with the Better Business Bureau and disputing the charges with my credit card company. Bottom line is that I paid, not just for flowers, but for a service which was flowers delivered on for an important date and holiday and that service was not rendered. I am requesting a full refund of all charges associated with the order.

Full refund. No if's and's or but's. An apology for ruining valentine's day for me along with that refund would be nice too.


Reply



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by maeweb Posted Thu May 12, 2011 @ 11:01 AM

DO NOT ORDER FROM THIS COMPANY! I ordered flowers for my mother to
come with a note from her grandkids. I requested them be delivered
Saturday or Sunday, I ordered early and received a confirmation for
the order. The flowers were to go to Sunrise Hair Salon in Old Town
Alexandria, VA. She owns the place and was quite busy on Mother's Day
weekend, so there was no reason for what happened.

I called her yesterday morning (Wednesday) to see how she liked the
flowers since she hasn't mentioned anything yet. She never got them! I
contacted FTD about 9:30 and it took until 6:30 to hear from anyone!
They said that the florist was not able to reach her by phone and
asked if I had another number. WHY WOULD THEY CALL HER? What is the
point of suprising someone with flowers if someone is going to call
them?

At 7:30 I get another call addressing my complaint offering me a 10%
discount, that then became 20%. I explained that this was of no use to
me, that the point wasn't just to send flowers, the kids could do that
any time, the point was to do something nice for Mother's Day. I
further explained that had I gotten a call (if they couldn't reach
her, so they could have called me) on Saturday, Sunday, Monday,
Tuesday or EVEN this morning, this would have been less upsetting. I
got empty, monotone apologies and an offer to refund my money.

SO apparently they delivered the flowers during some point between
6:30 and 8pm. How do I know this? AT 8:15 I received another call from
FTD letting me know that they were refunding my money and going to her
shop to TAKE THE FLOWERS BACK! Imagine receiving flowers almost a
week late at your place of business and then having someone come back
in and tell you that they need them back because they are refunding
the purchaser their money...

I have never experienced such horrible service in my life! I have
filed complaints everywhere I can find. I want to find out who the
local florist is that went back for the flowers because I intend to
tell everyone in the area what they did as well.

Reply
by The H. Posted Tue May 11, 2010 @ 3:31 PM

I am making a youtube page call FTDflowersSucks.....
please make youtube videos of your distaste for this company, bad
experiences or anything else about FTD Flowers!!!
Go to the bottom of the youtube FTDflowersSucks channel and in the
channel comments area, tell me when you have made a video on your
experience and I will go to your channel and add it OR you can send it
to me and I will upload it directly!!!
PLEASE HELP ME MAKE THIS CHANNEL A SUCCESS!

Reply
by The H. Posted Tue May 11, 2010 @ 2:29 PM

Hello Everyone!! I AM ON HOLD WITH FTD RIGHT NOW!!!!
They didn't deliver to my Grandma on mothers day even though I payed
$70.00!!!!
I talked to grandma at 7pm on Mothersday...she got NOTHING!!! THOSE
A**HOLES!!! Now the FTD girl asked me if I wanted her to "Process
another order for her"? I laughed and said "What?, I will never buy
flowers from FTD again and I wanted my money refunded"! She said o.k.
and started to refund the order. I said to her "What you guys should
be doing is sending her a nice complementary bouquet"!! She said "I
asked you if you wanted me to do that".....
I went NUTS.... I said "WHAT???, You asked if I wanted you to "Process
another order for her"...that sounds like I will still be paying for
it!!!
She mislead me, wouldn't comp some flowers to Grandma and had me on
hold for a FULL hr. until I got a supervisor and told them I was going
to make a BIG STINK ABOUT THIS!!!

Reply

by Common Sense Posted Wed January 20, 2010 @ 11:31 AM

Next time, why not order from a local florist? FTD, 800Flowers,
Teleflora, Just Flowers (in Los Angeles), Blooms Today (Haymarket,
VA), From You Flowers (Old Saybrook, CT), Gift Tree (Vancouver, WA),
Best Flowers (Waukesha, WI) etc, are all companies that advertise
locally and then send that order to a local florist for delivery. If
you called the local florist, you may pay a little more but you will
be talking to the actual florist who is delivering your gift. S/He
knows his/her limitations and will be better able to communicate to
you what is going on with your order!
Be careful: I did a Google search for my home community and came up
with a list of 22 florists. However, ONLY 1 OF THOSE 22 FLORISTS WAS
A LOCAL FLORIST! The other 21 were florists located in other
communities who wanted to take your order and wire it (send it) to a
mom and pop shop like me for delivery. So look at the "About Us" like
on a florist's web site--it should say very clearly where that florist
is located. If the hometown of the florist is not specifically
listed, take your business elsewhere. If you call the florist, say,
"Where are you located?" If they cannot (or will not) say City X,
then take your business elsewhere

Reply
by Dan B. Posted Tue December 23, 2008 @ 11:33 PM

dan on December 23rd, 2008

i placed an order with ftd, called it in, and found that FTD sucks.
after getting of the ph with a rep i did a google search on FTD sucks.
says, 10,000 hits. i quit looking after scanning the 1st 30
complaints.

bottom line: FTD sucks. i placed a birth day order, the wrong one
showed, floweres my wife is deathly allergic to. called ftd, they
rescheduled new delivery with right product 4 days later. end of that
day . . . no flowers. i called and cancelled order and the service rep
had to "get permission" to refund my $$. Now to see if the refund
actually shows back on my card!

i recommmend - take your business elsewhere.

dan b - seattle wa - dec 2008


Reply
by barnaby Posted Mon May 12, 2008 @ 2:27 PM

THey could eliminate half their problems by getting rid of DHL. DHL
will make take NO effort in making the delivery on time. I to went to
FTD.com and ordered my mothers day flowers, Scheduled for delivery 2
days before mothers day. I didn't want to take any chances. My
Mother works in ONe of the Large casinos in LAS VEGAS. I stataed The
EXACT SHOP and address to make the delivery. It seems as though the
driver must have walked in, and asked anyone for my mother, and that
was it. It wasnt' delivered, NOR DID I RECEIVE A PHONE CALL. They
didn't call me. FTD said that DHL should have called them at least,
and FTD would have called me. ANYWAYS, mothers day SUCKED. I WILL
NEVER go thru STD ever again. A STOP SENDING DAILY EMAILS. I tried
you , now I hate you, YOU SUCK STD and DHL.

Reply

by shane kelly Posted Thu February 14, 2008 @ 5:53 PM

Absolute Crap. The FTD website advertises they can deliver on time.
They encourage you to place orders under the "guarantee"
they will delivery your product when promised. it doesnt matter if
its Valentines, Christmas or any other day. The onus is on the
Vendor, FTD, to advertise in good faith. If they had advertised with
a disclaimer they might not be able to make it on the day promised,
then i would say ok.

FTD does this in order to generate impulse shopping. If they did put
in that disclaimer, far fewer would place orders. in fact, FTD ever
updates its own website with another page saying 15th and 16th dates
for delivery are still possible. So they absolutely have a cut-off
time THEY KNOW they cannot meet.

Bottom line. This is false advertising and FTD should be held
accountable.


Reply

Another FTD.com victim by S Chi Tue February 19, 2008 @ 3:34 PM
by ladyhawk124 Posted Sun February 10, 2008 @ 7:00 AM

I have two worthless FTD gift certificates, each supposely valued at
$25. My daughter is in the hospital in Florida. She was undergoing
cancer surgery. I couldn't go be with her because I'm disabled and
sick at the moment. I sent her a CheerUp Bear through FTD.
First, I went through the order process normally, because they Said
there would be a place to enter the gift certificate number at
checkout. There wasn't. I emailed them explaining the situation. They
did get back to me, saying that I couldn't use Both gift certificates
on one order. I replied asking if I could use One. They replied saying
they'd already given me a "discount" on the order becasue
the bear was "on sale" at $2.00 lower than normal price.
They said they would use one certificate, if I allowed them to rebill
the $2.00 and then apply the gift certificate and that I should reply
to that email if that's what I wanted to do. I did that, saying to
rebill and apply the gift certificate. Then they called me. After an
hour on the phone, they came up with the story that I HAD to use a
Discover card to make the purchase. Nothing about that anywhere on the
gift certificate OR site I bought it from. I "bought " the
certificate on E-Rewards with points earned there.
Because I used a Mastercard, they refused to apply the gift
certificate. When I explained there was NO indication anywhere that
there was a card stipulation on the use of the gift certificates -
they put me on hold for 35 minutes, only to come back and tell me that
they wouldn't honor the gift certificates.
Seems to me that FTD just kept coming up lies so they didn't have to
honor the "come-on" gift certificates they issue
fraudulently through E-Rewards site.

Reply
by lovemydogs Posted Wed October 3, 2007 @ 7:08 PM

I second that. I ordered flowers for a birthday a week before the
date (9/30/05) no major holiday. They were delivered a day late. All
I could get from FTD was an offer to call the person and apologize and
a 20% discount coupon for a future order. Needless to say I did not
use their discount coupon and I have not used their service since
then. They shouldn't promise what they can't deliver. /

Reply

by Annie B Posted Sun April 15, 2007 @ 6:19 PM

I want to add to that!

My husband and I ordered a plant Calalily's to be delivered on
Saturday, April 14th! We went online to do this and noticed as we
were about to pay that we were not getting the 15% off the site
offered and the service fee was going to be 27.99. The Plant was
originally 54.99. So, we called and they said the site was wrong and
that we were to get a discount and the service charge was only 14.99.
So we called in the order. We waited for the confirmation and with in
a minute of hanging up the phone we had a confirmation #. We looked
at the email and the guy put in the 17th as the delivery date and
didn't even type in the Birthday message we gave him. So, we
immediately called back and a Jessica fixed everything and confirmed
it. Saturday came and went. I called my Granny Lil to see if she
received them and she said no. I called to find out why and seems
there was so much to read because of the initial screw up that no one
bothered to read further and get the right date. So, I asked for a
refund and got it...in 7-10 business days, but they are quick to
charge you. Asked for the plant to be delivered for free and they
said they could only give us a 40% discount and they wouldn't be
delivered until Tues. the 17th. OUR Confirmation # was C1002193476.
The worst is they did the same thing to us last year for the same
person! They screwed up an 85 year old woman's birthday! FTD SUCKS!
I am also contacting the better business bureau and FTD headquarters!
GO 1800 Flowers!!! I should have used them like I did for family
Christmas centerpieces, I have not had a problem with them...figured
they couldn't screw up on the same day again like the did last year!
FTD YOU SUCK!

Reply

FTD IS A SCAM!!! by hummerfun66 Sun February 14, 2010 @ 12:47 PM
by RHONDA MCGRAIL Posted Mon April 9, 2007 @ 11:04 AM

YES THEY DO. i ALSO SENT FLOWERS TO MY 2 DAUGHTER IN LAWS FOR THEIR
BIRTHDAYS. ONE RECEIVED HER FLOWERS BUT THE OTHER DIDNT BECAUSE FTD
CHARGED ON MY CARD 2 TIMES FOR ONE GIFT, THIS PUT ME OVER MY LIMIT AND
THE SECOND GIFT OF FLOWERS WERE NEVER DELIVERED. THEY DIDNT BOTHER TO
LET ME KNOW. AND I END UP LOOKING LIKE AN ASS AFTER TELLING THE GIRLS
TO EXPECT A DELIVERY. AFTER SPEAKING WITH FTD, (AFTER 2 HOURS ON HOLD
THE NIGHT BEFORE EASTER) THEY WERE RUDE AND WOULD NOT OWN UP TO TWO
FALSE CHARGES ON MY CHARGE CARD. THEY CALLED THEM APPROVALS, I CALL IT
HOLDING MY MONEY HOSTAGE. I WANT TO FIND A CORPORATE PHONE NUMBER FOR
THESE PEOPLE. I WILL PUT THIS ON MY SPACE FOR ALL TO READ. I WILL CALL
THE BETTER BUSINESS BUREAU. AND I WILL MAKE SURE EVERY ONE I KNOW DO
NOT USE FTD EVER AGAIN. ANYONE HAVE A CORPORATE # FOR ME?
RHONDAMCGRAIL@AOL.COM

Reply

by StageSingr Posted Sun March 11, 2007 @ 3:08 PM

RJ - almost the EXACT same thing happened to me this year with FTD. I
ordered a couple of days before Valentine's Day, which is no big deal
because they still said the flowers would be delivered on Valentines
Day, guaranteed. If the FTD website guaranteed delivery on a certain
day at the time you placed the order (which they did), it's not your
fault. They made the guarantee. If weather did screw things up,
frankly that's on them. The company needs to take the hit for that
one, not the customer. Flwers arriving a day late are, to me at least,
no good. Would you pay for a wedding cake that arrived the day after
the wedding?
In my case, I ordered an expensive flower arrangement to be delivered
to my girlfriend on Valentines Day, but it was delayed due to "bad
weather" and clearly had sat in a truck all night . It was delivered
in horrible condition on the 15th, the day after they "guaranteed" it
would arrive when I placed my order. I wrote an email to FTD to
complain and got back a rather generic "form email apology" and no
offer of a refund or credit.
So I wrote a rather (ahem) pointed email back, threatening that my
next email would be to the corporate office, and after Googling the
FTD corporate contact info, included several names and email addresses
for them to see who I would in fact be contacting. I also disputed the
charges to my credit card company. Within a couple of days, I didn't
get the courtesy of a return email or an apology (still haven't), but
I did receive a full refund on my credit card.
It was a lesson learned. But even still, guarantees need to be
honored. And if there is a problem, keeping the customer happy should
be what's most important to a company when their guarantee is broken
for whatever reason, not adding to their profits for subpar service.

Reply


by LORI YOUNG Posted Wed March 7, 2007 @ 10:47 AM

Poor planning on your part. If you wanted flowers delivered on a
certain day, you should make sure and request it. (and don't wait
until the last min)

Reply
by maeve Posted Tue February 27, 2007 @ 6:05 PM

You waited to the last darn minute to place your order the busiest day
of the year in the flower business? You tell them then that late
delivery is ok and then get mad because they deliver late? (and I
agree with the others as well, except in my experience, my online
flower orders have always pleased and been delivered on time.)
Grow up. Get a clue. If you ordered for Valentine's on Feb 1st, then
you'd have a legit gripe. No cookies for you! I doubt your Better
Business Bureau is going to be any happier with you either.

Reply

But wait.. by Tina . Thu March 1, 2007 @ 7:05 AM


You can pre-order by Casmly Fri March 16, 2007 @ 7:26 AM

by RedheadWGlasses Posted Sat February 24, 2007 @ 2:46 PM

I'll say it yet again: Don't use FTD.com. Just call the local
florist that you drive by every day and order directly from them and
the odds of getting screwed decrease dramatically.

But why did you say that it was unaccepable to have flowers delivered
the day after Valentine's Day, but when you placed the order, you
indicated that delivery on Valentine's Day or February 15 were fine?

Reply

Can't agree more by Chris Mincarelli Fri April 27, 2007 @ 12:59 AM


by Harleycat Posted Sat February 24, 2007 @ 9:19 AM

You waiting until almost 2/13 (2/12 at 11PM) to order flowers for
Valentine's Day. That is poor planning on your part and not entirely
FTD's fault. Next time, plan in advance or contact a local florist
and speak to a real person who would be able to tell you honestly if
2/14 delivery is possible or not.

You also opened the door for late delivery by saying 2/15 was OK. You
should also take into consideration the fact that a lot of the country
was hit with a major ice storm on 2/14 that slowed deliveries through
those areas. Even if you don't live in an affected area, it is
possible that your shipment was routed through one of those areas.

After two bad experiences ordering flowers on line, I no longer user
any on line florist. I find the name of a local florist and call them
directly. I've never been disappointed that way.

Reply

by mary jo Posted Fri February 23, 2007 @ 11:22 AM

You got the flowers, you kept the flower, a full refund you do not
deserve.

Next time plan ahead and order early. When you wait to the last minute
(and the 12 is last minute when it comes to Valentine's Day) then you
get what you get.

Valentine's Day is the 14th every single year. There are no excuses
for waiting until the last minute. They didnt ruin Valentine's
day...you did.

Reply

Hey Mary jo..... by The H. Tue May 11, 2010 @ 3:41 PM




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