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FTD.com Sucks

Posted Sat March 11, 2006, by Sherrie P. written to ftd.com

Write a Letter to this Company


we are a military couple. My Husband is in Korea and has been there for almsot a year... or Valentines day he went to the FTD.com website and ordered for me flowers and some chocolate covered strawberries. He did this and payed extra so that it would be delivered on Valentines day... valentines day came and went with nothing being recieved by me.. He emailed FTD to see what was going on and he got a generic email to check the tracking at Fed Ex.. he did and it sasy that is was processing... it said that for 3 days... another email was sentto FTD.com and the same generic response was given. After 2 weeks of getting generic responses and nothing being deliverd my husband then sent another email tellingthem if he did not recieve a refund he would be taking the matter further and possible legal actions... he then got a generic email of a refund... never did he get a response from a real person or an explination of what happened.. . I sent them an email and still to this day have not recieved a response... We will never ever use them again and I have posted this onmany military websites also

nothing, I am through with them and will contiune to tlet peole know how horrible there customer service it


Reply



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by rjj31967 Posted Mon June 3, 2013 @ 2:23 PM

twice in the last two years i have ordered from FTD. Both time i got
crap.

This last Valin. i ordered a rose plant and candy for my lady. the
cvandy was gray and hard. OK so i e-mailed them aboutr it. They did
send a second shippment and it was the same. They then said theyd
refund. never did.

Reply
by rjs4444 Posted Thu February 28, 2013 @ 5:37 PM

HOPE YOU ALL SEE MY LAST 2 POSTS BEFORE THE MODERATOR DELETES
THEM!!!!!

Reply
by rjs4444 Posted Thu February 28, 2013 @ 5:36 PM

BY THE WAY - I JUST JOINED THIS SITE AND SEE FTD IS SPONSORING IT -
THEIR LOUSY POP-UP HIT ON THE LEFT SIDE. I MEAN IF THIS SITE IS TAKING
MONEY FROM FTD - HOW IMPARTIAL IS ANY OF THIS FEEDBACK????????? WHAT A
PIECE OF CRAP - I'M QUITTING PLANET POOP BACK FOREVER = GOODBY CRUEL
PLANET!!!!!

Reply
by James M. Posted Thu February 14, 2013 @ 10:48 PM

This is the WORST service every!!! These people need to be put out of
business because they do not understand customer satisfaction!!! They
never delivered flowers on V day and offered to give me back my money
but cancel the order. Order number FMH362092! I have never seen a
company like this! No one in there right mind should EVER order from
this company! I am going to make sure I blog about this more to make
sure others do not suffer like I did.

James

Reply
by CL73 Posted Thu March 15, 2012 @ 7:06 AM

Similar experience here. We ordered flowers for my high school son's
girlfriend for Valentine's Day. They were not delivered on
Valentine's Day and we reveived no notification so we called. They
told us the flowes would be delivered the next day and gave us a
discount. The flowers were not delivered and my son's girlfriend
broke up with him because she didn't get anything (I'll keep my
thoughts about that to myself). We canceled the order and demanded a
refund. A month later we had to call again and they would only give
us a refund on a gift card. So, now I have a $40 gift card for a
company and service that I will absolutely never use again.

Reply

by aero9600 Posted Thu November 10, 2011 @ 11:46 PM

I ordered flowers from FTD to be sent to the funeral of my 4 year-old
cousin's son, which I could not attend because it was out of state.
All told it cost me $95 for the "Best" upgraded "Eternal Affection"
arrangement which is supposed to be a lush arrangement of gladiolas,
lilies, and carnations. The website advertised that funeral flowers
were to be hand delivered by a local florist. The website also stated
that they were allowed to make substitutions in the event the flowers
you ordered were not available. What was delivered was a basket of
daisies with some carnations thrown in. It looked like something you'd
pick up from the grocery store on the way home. Needless to say, I'm
not a happy camper. So far FTD has refunded me $10 as a one-time
courtesy adjustment. They are calling the florist tomorrow to see if
the substituted arrangement was "appropriate" since their policy
allows substitutions basically at any time for any reason. I contend
that a basket of daisies is NOT appropriate for a funeral arrangement
and the quality of the arrangement did not even approach $95. I don't
care about the money because refunding my money will not fix the
problem! FTD failed to deliver the sentiment that I wished to convey
which was my deepest condolences not happy sunshine daisies. I will
not be using FTD again!!!

http://s1123.photobucket.com/albums/l553/aero9600/?action=view¤t
=FTD.jpg

Reply
by John M. Posted Sat July 23, 2011 @ 10:13 AM

Compare the two...

https://lh6.googleusercontent.com/-l3Pf_bJCsTU/TirTqPArY3I/AAAAAAAAAOU
/Y7YlaENoIDM/s144/2011-07-23%25252008.57.45.jpg


http://www.ftdimg.com/pics/products/N9-4321_330x370.jpg

Cost me $50 after deliver charges.
Also the Florist was 25 miles away. when there were 3 local shops in 1
mile radius.

Reply
by Ross N. Posted Fri May 20, 2011 @ 9:58 AM

Similar experience. I ordered flowers way in advance for Mother's Day
and they were never received. I called them 3 times, waited for about
40 min per call on average, just for them to tell me that the flowers
can come as late as 9 PM. Really? 9 PM on Mother's Day? On a Sunday?
Sorry, but many people are asleep the next day, especially my mom who
is a public school teacher and really works hard and needs her sleep.
After giving me the run around, they finally gave me a refund.

To the person who ridiculed the topic starter by telling them that
they should not have ordered the flowers on a day when millions of
other orders were being sent, I say that's a bunch of garbage. If a
company can not deliver flowers as promised, they should not be
selling them. FTD.com just got greedy and was unable to deliver.
Customer service sucked since I could not understand a word they were
saying (I'm sorry, but we speak English in the US and customer service
reps should too...)

Will never, ever, ever order from them again

Reply

by Ron D. Posted Sun May 8, 2011 @ 11:56 PM

I had a similar experience. They failed to deliver Mother's Day
flowers even after they sent me a "Your Order Has Shipped" e-mail.
Then it was a run around and my mother never got flowers. They had
the gall to offer me $10 off my "next order". Let's all make sure
they never have a "next order" from any of us. Spread the word:
AVOID FTD.COM!

Reply
by sarah c. Posted Sun May 8, 2011 @ 8:14 AM

Do you own a phone? Why didn't you call them? Email is electronic
therefore an electronic response. You blame FTD yet you did not bother
to call them about the problem and get a refund at a more timely
manner. Do you think businesses should be able to read your mind and
know what is going on, because that is what you are asking. A refund
is instantly sent to the bank/card it came from however it depends on
your bank how many days they want to hold the amount before putting it
back into your account. I've had GREAT customer service experiences
with FTD, they have gone above and beyond for me. An item I purchased
got lost with Fedex, they gave me 25% off and resent, woop-de-doo it
was late but it was not their fault and I felt treated nicely. Maybe
you should ask for flowers at a time when there aren't billions of
orders being placed at the same try, seems ridiculous to ask for
perfect service on holidays, the people taking the calls have feelings
too and don't deserve this crap from customers that don't understand
what they are asking.

Reply

You do not have a clue!! by robert d. Mon May 9, 2011 @ 2:26 PM
by sarah c. Posted Sun May 8, 2011 @ 8:13 AM

Do you own a phone? Why didn't you call them? Email is electronic
therefore an electronic response. You blame FTD yet you did not bother
to call them about the problem and get a refund at a more timely
manner. Do you think businesses should be able to read your mind and
know what is going on, because that is what you are asking. A refund
is instantly sent to the bank/card it came from however it depends on
your bank how many days they want to hold the amount before putting it
back into your account. I've had GREAT customer service experiences
with FTD, they have gone above and beyond for me. An item I purchased
got lost with Fedex, they gave me 25% off and resent, woop-de-doo it
was late but it was not their fault and I felt treated nicely. Maybe
you should ask for flowers at a time when there aren't billions of
orders being placed at the same try, seems ridiculous to ask for
perfect service on holidays, the people taking the calls have feelings
too and don't deserve this crap from customers that don't understand
what they are asking.

Reply

by rick n. Posted Tue February 15, 2011 @ 6:55 PM

I honestly though that my wife would be happy after receiving the gift
I bought her through FTD. Using FTD was mistake number 1. Mistake
number 2 was note emailing her that day (because I'm a dumb guy who
relied on FTD, don't ever do that for those of you who are much
smarter).

I had these visions in my head of her receiving gifts at her door step
with a great big smile and instead I came home from work, picked up
the phone and she was not so happy. I said "did you get my gift" and
she said "no, what did you do? order something through FTD?"

She didn't actually say that; the conversation had something to do
with mistake number 2 but, I'm sure if FTD did not suck then I would
have been cool. I am currently deployed to another part of the
country so it would have been nice for everything to have worked as
planned.

At any rate, thanks for nothing FTD...


Reply
by J R. Posted Tue February 15, 2011 @ 8:04 AM

DITTO DITTO and DITTO!!! FTD more than SUCKS! There isn't a word in
the English language strong enough to describle the lack of customer
focus, from a customer driven company! Their business practices are
DEPLORABLE! So yes, another case of a sweetheart receiving absolutely
NOTHING for Valentine's day! Spent well over an hour on hold for
customer service, listening to a repeated and increasingly annoying
recording about how "important" the call is to them and they
"appreciate" my patience.... BULLSHIT! The battery on my phone died,
my blood pressure was on the rise, and I gave up... until this
morning! Ok so today wasn't as bad, I only had to hold for 40 F'N
minutes to talk to someone OVERSEAS! Still, I immediately apologized
to the rep for they were the unlucky one that answered MY call, and
then proceeded to tell them how disappointed and disgusted I was with
FTD and their complete lack of customer service! Their level of
customer service is subterrainian! I demanded a full and IMMEDIATE
refund... (We'll see about that) after being told it would take 5 to
7 days. Well, they sure TOOK my money immediately, and I demanded it
returned IMMEDIATELY. I will NEVER ever do business with FTD again,
and will make it my mission to tell each and every person I know and
come to know how badly FTD SUCKS!!!!!!!!!!

Reply

FTD sucks by rick n. Tue February 15, 2011 @ 6:31 PM
by Mike B. Posted Mon February 14, 2011 @ 10:53 PM

This must be a common thread. Ordered flowers for both my wife and
mother for valentines day today. Neither of them received them. So I
get to explain to both of them that I didn't forget them on
Valentine's day. I will never order FTD again and I will tell everyone
I know to never trust that Sh$$ company.

Reply

by rick n. Posted Mon February 14, 2011 @ 10:00 PM

Hopefully he did not catch to much grief from it.
I did the same thing for my wife this valentines and I won't repeat
the same mistake next year.
FTD should not advertise for any holiday if they cannot commit; In
which case they are in violation of agreement. 9pm is day over and
most wives would appreciate a gift on valentines day.
I would like to add that FTD can kiss my ass.
Thanks for fkn nothin,
your former customer,

Reply
by George G. Posted Sat February 12, 2011 @ 11:06 PM

I agree. FTD is the worst!! Last year I had the same experience where
I ordered flowers from FTD (online) and paid (a lot) "extra" for them
to be delivered on Valentines day. Theye never delivered and didn't
communicate anything to me. That was last year. Now I work with
Proflowers and everything is fine. FTD sucks!! I would never consider
again to do business with them.

Reply
by steven m. Posted Tue May 25, 2010 @ 4:46 PM

just had a experience that shows FTD really sucks. I called their
corporate office in downers grove, il at 630-719-7800 and was even
hung up on intentionally by the receptionist. for a company that is
so joined to the customer they really have a total lack of respect for
the customer. when you call on your order status the level of
security is so in depth. you not only have to provide order number,
nut your name, phone, person item is delivered to, their address and
phone number, and the message on the card and the ALSO the last four
digits on the credit card used. worse than a bank or irs.
then their is no status on the delivery because some rinky dink indie
florist did not feel it was important enough to the customer to submit
a delivery confirmation.

there really has to be alternative companies to use when you send
flowers to show you care. ftd shows they do not care about their
customers


steve in las vegas
jackrmusic@gmail.com

Reply

Mother's Day Mess up by C K. Sun June 13, 2010 @ 8:49 AM

by Gary D. Posted Mon May 24, 2010 @ 2:13 PM

FTD.com really SUCKS. Last year, I ordered Mother's Day flowers for
my wife. They didn't arrive on Mother's Day so I tracked them down.
The florist claimed they "tried to deliver" but no one was home. That
was bull because I was home all day AND the florist didn't even leave
a note. After several days of arguing with FTD.com, they said they'd
deliver new flowers for a 20 percent discount (even though it was
pointless to get MD flowers days after).This year - foolish me - I
figured I'd give them another chance. Again, it was mid-afternoon on
Mother's Day and no flowers. Again, I had to track them down because
there was no call from the florist. I was told everything was
"running behind" and that they'd arrive by 6:00 p.m. That time came
and went and no flowers so I went to bed. Unknown to me the flowers
arrived at 9:00 p.m. and my wife accepted them. I had called FTD.com
in the meantime and told them I wasn't paying for flowers I didn't get
and they agreed to refund me (which they did). Then, more than a week
later, I got a call from FTD.com saying they'd have to charge me
because we accepted the flowers and they had no guarantee of a
delivery time (as posted on their Web site). So, after several
minutes of arguing with the lady ("You're blaming US for accpting
flowers that didn't arrive when you promised them?"), I angrily told
her to charge us but that I would NEVER DO BUSINESS WITH THEM AGAIN.
I discourage anyone from doing business with them unless you want this
kind of "customer service" experience.

Reply
by David J. Posted Fri May 14, 2010 @ 9:39 AM

I have had two experiences with FTD that make me agree with the other
posters. Several years ago I sent flowers to my daughter, who never
received them. I tried to use the online order tracker, which gave me
no response. Calling customer service simply led to my bing on hold
until I gave up. Then this year I sent flowers to my mother, which I
found out several days later was never delivered. After holding for
customer service for quite a long time, I was eventually told that the
flowers were not delivered because one of the flowers for the
arrangement was not available. No one tried to contact me either by
email or by phone. I had also tried to track this order online with
no success. I demanded a discount and immediate delivery, which he
agreed to (50% discount). I also told him to send me a confirmation
of that arrangement, which he said he would do but never did. Two
days later, the flowers were still not delivered, so I tried to track
the order again online, agin with no success. I called customer
service, who confirmed that the flowers had not been delivered,
apologized, and said they would be delivered that day. I asked what
additional compensation they would offer for this remarkably
substandard service, and she offered me (without irony) a $50 coupon
for a future purchase through FTD. I told her there was no chance of
my ever using FTD again. I held on the line while she personally
called my mother to apologize. We'll see whether the flowers ever get
delivered.

Reply
by hc Posted Wed May 12, 2010 @ 5:29 PM

I should have read your feedback sooner. I ordered flowers for my mom
and mother in law this past mothers day they arrived alright DEAD so I
called they said no problem pick something else and we will send it to
them. I did and wow they charged me again after 6 calls a total of 3
days and 4.5 hrs later I was hung up on 5 times when I asked to speak
with a manager. Oh yeah they said they would refund my money in 5-7
days. By the way my mom and mother in law still havent received their
flowers. Its May 13th....
I too Will NEVER use them again and being Military As well I too will
tell anyone who will listen not to use their services.
HC

Reply


by a nonny mouse Posted Tue May 11, 2010 @ 5:22 PM

By the way, here's the FTD FAIL:

http://img.drlinky.com/images/4196/FTD_FAIL.jpg

And it came a day late.

Reply
by Arty Ziff Posted Fri May 7, 2010 @ 11:55 AM

I used FTD this year for Mom's Day. Not only are the flowers delivered
by UPS in a box, I started receiving 5 and 6 spam emails for other FTD
crap every week. I tried to "unsubscribe", but FTD ignores that.
Terrible. And *NEVER* again.

Reply
by Nicole S. Posted Sun March 14, 2010 @ 8:11 AM

I am an FTD employee, and I work in the customer service department
taking calls from angry customers like all of you...And what I dont
understand is why everyone hates on FTD.com when most orders placed
are sent through us, to a local florist... A LOCAL FLORIST WE HAVE NO
CONTROL OVER WHEN AND IF THEY DELIVER ON TIME or if they try to
deliver to you alls recipients and the recipient is not at work or
home or absolutely won't accept the arrangement from our florists who
are at their gated community calling them asking to be buzzed in, and
the recipient tells them to basically F-off, not cool!!!!! The
delivery date that customers ask for is a request, and if there is a
quality issue we resend the item and have the florist pick up the bad
one and if we can't fill your order by the requested date then we give
you the world(refund, discount, redelivery with an upgrade etc.)when
you call in and complain, yell at us customer service reps, who had
nothing to do with why your order was delayed, not delivered, or what
have you. I think that we do try to make it right to our customers and
that customers take advantage of the fact that we do MAKE IT RIGHT! we
have a 7 day guarantee that upholds to EVERY ORDER, and if we cant
make it right you all get your money back i think these blogs are for
customers with nothing better to do than blog about the "bad" service
they recieve when all you have to do is wait for rep to get on the
phone , complain and you get what you want or close to it !!!!!!!!!
People who have nothing better to do than blog about the service that
they recieve from our company are rediculous and need to get a life!!!

Reply

Oh good grief! by Arty Ziff Fri May 7, 2010 @ 11:51 AM

horror story about my experience by HAROLD S. Mon May 10, 2010 @ 5:55 PM

FTD blows and sucks by massleelee Tue May 11, 2010 @ 2:15 PM


You blow by a nonny mouse Tue May 11, 2010 @ 5:17 PM

ftd.com SUCKS by hc Wed May 12, 2010 @ 5:37 PM

SERIOUSLY????? by J R. Tue February 15, 2011 @ 8:24 AM

reponsibility by mcfamily Wed February 8, 2012 @ 3:57 PM

by blossomandbriar Posted Mon February 15, 2010 @ 7:42 PM

I have a floral shop and am constantly trying to educate my customers
to google a florist with an address and phone number that belongs in
the city that they want something delivered. Alot of these shops may
not have a website to look at but as a consumer you can look at any
website and when you call the local florist ask them to look at the
same site so that they know what it is that you like. Thats what the
wire service does for you anyhow. I hope this helps you out ans please
spread the word.

Reply
by Mark B. Posted Sat October 24, 2009 @ 8:48 AM

FTD Sucks - I ordered flowers for my girlfriend who was traveling for
5 weeks in cambodia and china - she was going to be at a "high end"
hotel for exactly 1 day, where there was any realistic chance of
getting flowers delivered. I ordered the flowers 3 days ahead of
time, on the phone, and they never showed up. when I called FTD to
ask about the order, first I was told they couldn't call Cambia
because it was "too late" there. When I pointed out that it was 5 am
in new york and therefore only 4pm the next day in cambodia, the girl
said they couldn't call there because it was international!!! What a
joke. They are the least competant international consumer-facing
business I have ever dealt with. I never got a reply, an email, or a
response to my on-line query. I had to cancel my charge at my bank
and ended up calling the hotel directly and asking them to order
flowers, which fortunately they were able to do! Stay away from FTD!!

Reply
by stephen c. Posted Sat August 15, 2009 @ 3:11 PM

We are a local florist in California that was ripped off by FTD as
well. Their service was horrible even to us - the florist that
deliver their orders. We normally have to wait for hours just to get
answer from them regarding to our inquiry. They also took more than
60% of what customer paid on FTD.com. When we decided to cancel the
contract with them, they sent us a huge bill over $1000 for
cancellation.

I agree with many customer that don't order from FTD.com anymore.
Your money will worth more if you just call us - the local florist and
you will get personal attention all the time.

Reply

by Cyberhare Posted Tue May 12, 2009 @ 9:32 AM

I ordered Mothers day Flowers two days ahead and the Flower shop they
used never even came to my door - they just dropped them 20 feet at
the gate on it's side open for anyone to take. The pisser is that they
were the wrong order - the flowers were the wrong size as well. So
they stole from me and they are not cheap. $20 Services fee for such a
service I rather have a dog drop them off. I had Wrote and called them
for a refund and I am still waiting for their return call. They said
they have to speak withthe florist.
I guess they never bother speaking to the Flourist who handel thier
delivery.

I am with Sherrie - It was my first and last time!!!
Proflowers is the way to go I hear!

Reply


The way to go.. by Harley Has A New Cat Fri May 15, 2009 @ 10:13 AM
by Brennan Q. Posted Sun May 10, 2009 @ 10:08 PM

I ordered Mother's Day Flowers and at nearly 5 pm on Mother's Day they
sent me an E-MAIL!!! to say that they wouldn't be able to deliver any
flowers until Tuesday, May 12! No help at all when my mom is at home,
alone, wondering why her children didn't send her anything...
I will never order from this site again.

Reply
by c a. Posted Sun February 15, 2009 @ 12:32 PM

I purchase a Red Hand blow vase arrangement with pendant for
Valentines day and she received a clear basic vase with crappy flowers
looked nothing like what I orded and their excuse is their
substitution policy. Buyer BEWARE shop local.

Reply

by FlowerPower Posted Tue January 13, 2009 @ 12:00 AM

Everybody: Call or visit your Local Real Florist. They will make sure
your order is fulfilled by another Real Florist. Not only will you be
happy but you'll also be supporting the Local Economy :) Flower Power
to the People!

Reply
by Mary H. Posted Tue October 14, 2008 @ 11:31 AM

MY experience is similar. Ordered an email special for my Mother's
75th Birthday in another city. Ordered in plenty of time and got a
shipping confirmation email so thought all was good. Her birthday was
on Friday and she never mentioned it so I waited all weekend to hear
and used the tracking number for DHL. However there was only a
shipping acknowledgement that came up. On Monday snet DHL and FTD and
email with all the pertinent tracking and order numbers. Never
received a response. Finally called and waited for a customer service
person who immediately pulled up the order number and knew that no
bouquet was shipped, but a piece of paper was. Don't know what the
paper was but they just wanted to try again without any future thought
to the error. I said they need to make good on the error and they
said all they would do is give me a 15%. I cancelled the whole order
and demanded that they call the recipient and explain they screwed up.
At least they did that, but now the occasion is past without a gift.
DAMN THEM!

Reply
by Alyssa Posted Tue June 3, 2008 @ 8:52 AM

I agree completely!!! FTD SUCKS!!! They are the worst online company
I've ever had the displeasure of doing business with! I am now filing
a complaint against them with the BBB. On mother's day they didn't
deliver the arrangement I paid $90.00 for, and I've emailed them at
least 6 times and no one will respond to me, except to say we are
looking into it. If a small company did this they would be OUT OF
BUSINESS so why can a large company do it and NOTHING happens to them?


Remember this people......DON'T ORDER FROM FTD.COM!! They will screw
up your order and do nothing about it!! You should go pick flowers
from a park, send them in an envelope because at least that way you
KNOW it will get there!!!!!

akoligian@yahoo.com

Reply

by lannieco Posted Fri May 16, 2008 @ 1:42 PM

I find that it is Never a good idea to purchase from large chain
florists! I like to stick to local places, and if they have the
ability to order online even better (especially in your situation with
a loved one across the country)

My fav. florist in LA offers delivery strictly in the Los Angeles
area, but you can order online, so wherever you are in the world, the
flowers you want get there. No questions on whether she has a
"florist in your service area" because there is only one!

Her website is hiddengardenflowers.com

Reply
by Russtty99 Posted Tue March 25, 2008 @ 7:48 PM

they so totally do!! they are really crap I would NEVER use them
again. Even trying to contact alleged customer service is impossible,
they even went as far as to sat they would refund the order that they
screwed up and never did!!

I would strongly recommend go ANYWHERE apart from FTD when you need
flowers

Reply
by Rude Joe Posted Sat March 1, 2008 @ 12:07 PM

I ordered Valentine's day roses from FTD for my wife to be delivered
to her at a school where she works as a teacher. The roses were never
delivered. When I called to inquire about the order on the following
day a recorded messsage said that they could not take the call due to
a "unusually high volume of calls". So, I sent an e-mail to which
they never responded. 5 days later, my credit card account for the
roses. Again I called, this time I managed to get through to a cust
service agent. He acknowledged that FTD's records showed that the
order was not delivered and I was charged for it anyway. He also
acknowledged that they received my e-mail and did not respond to it.
At least they were honest about their dishonesty and disgraceful
service. Then, they had the nerve to offer to deliver the Valentines
day flowers almost 2 weeks after Valentines Day. Finally they agreed
to refund my money but said it would take 5 days to process the
refund! And, NO APOLOGY!!!
So, I'm pissed off and on a crusade to tell everyone I know (and don't
know) about this incident so that they, like myself, will NEVER USE
FTD AGAIN!

Reply

by Elaine Posted Mon February 18, 2008 @ 11:19 AM

This is the second time FTD has screwed me over. My boyfriend ordered
me flowers weeks before Valentine's Day. I live in DC - hardly a
remote location. He received this email:

"Date: Fri, 15 Feb 2008 14:22:53 -0500

Thank you for your recent purchase from FTD.COM for XXXXX XXXXXX.
Unfortunately, at this time we do not have a florist available in your
recipient's delivery area who can deliver your product on 2/14. We
sincerely apologize for the inconvenience. A fullrefund in the amount
of your order has been issued to your payment method."

NOTE THE DATE THE EMAIL WAS SENT!!!!!!!!!!!!!!

Yes, we'd already figured out there was a problem when no flowers
showed up :(

Reply
by smitch1 Posted Sat February 16, 2008 @ 12:09 AM

I also had a terrible experience with the company this week. I would
love to explore the options of a class action law suit.

Reply
by Oldsurfer Posted Fri February 15, 2008 @ 3:05 PM

I ordered flowers for my wife for Valentines Day on January 18 so I
would be sure to get it in on time so that her flowers could be
delivered at work. Of course they never came and she was the only
teacher in her school who didn't receive flowers. I tried to contact
the Service representative by phone but only got a busy signal. I then
emailed FTD.com but only received an automated reply.

The flowers show up the day after Valentines Day and were not even
what I ordered. When I called the local ftd florist (located in a
town 35 miles away) who delivered the flowers they couldn't find my
order and would call back. Which they did not do. Basically it will
be the last time I ever use FTD.com but will probably have to pay the
credit card bill even though I will dispute it.

Reply

by randomcoder Posted Fri February 15, 2008 @ 2:16 PM

I had a horrible experience with FTD. I actually ordered on the 12th
ahead of Valentine's. But I am not even so much mad at their bs, but
at the fact that they cut you off if you try and call customer
service, do not answer calls. They actually called my gf on the 15th
and told her that the flowers will be delivered today. Gues what!
Nothing. Ther excuse is that they were trying to deliver to an address
in La Salle when the address was for Montreal. This is completely
bogus.

Reply
by randomcoder Posted Fri February 15, 2008 @ 2:16 PM

I had a horrible experience with FTD. I actually ordered on the 12th
ahead of Valentine's. But I am not even so much mad at their bs, but
at the fact that they cut you off if you try and call customer
service, do not answer calls. They actually called my gf on the 15th
and told her that the flowers will be delivered today. Gues what!
Nothing. Ther excuse is that they were trying to deliver to an address
in La Salle when the address was for Montreal. This is completely
bogus.

Reply
by SINSOFTHEMONKEY Posted Sat July 14, 2007 @ 3:13 AM

YOU ARE ALL MORONS. IF YOU FOUND THE TIME TO LOOK INTO HOW A COMPANY
WORKS INSTEAD OF COMPLAINING ABOUT FLOWERS.READING WHAT MOST PEOPLE
WROTE AND LOOKING AT HOW INACCURATE THEIR INFORMATION WAS APALING. I
READ ABOUT HOW PEOPLE WOULD NOT RECEIVE REPLYS TO EMAILS. FTD AND
OTHER FLOWER SERVICE CATTER TO THOUSANDS OF PEOPLE A DAY WORLD WIDE.
EACH HOLIDAY THEY USUALLY HAVE HUNDREDS OF THOUSANDS OF ORDERS THAT
THEY PROCESS. IF ONLY 1% HAVE PROBLEMS THAT IS STILL THOUSANDS OF
ORDERS. THEN YOU HAVE THOSE PEOPLE CALLING AND OTHER STILL TRYING TO
PLACE ORDERS THERE PHONES ARE GOING TO BE SO OVERWHELMED THAT THEY
WOULD BE FOCUSING THEIR WORKFORCE ON PHONE CALLS AND GETTING TO THE
EMAILS AS SOON AS THEY CAN. AT SOME POINT YOU AS CUSTOMERS NEED TO
TAKE SOME INITIVE AND CALL INSTEAD OF SENDING EMAILS, AND WAITINGON
THE LINE. ALSO IF THE LINE IS BUSY CALL BACK LATER NOT BITCH AND
COMPLAIN ABOUT IT.

Reply

by bobcat Posted Thu May 17, 2007 @ 8:08 PM

My only question is this... why would anyone purchase from any wire
service when they take 30% of the customer's money right off the top?
Yes, that means the customer doesn't really get that $50 dollar order
they placed, but rather -- a $50 dollar order minus 30%, which amounts
to $35.00. Its time the public became educated on these wire
services. I NEVER NEVER NEVER use them, but go directly to my local
florist. And, these days, its so easy to find a local florist
anywhere.

Reply
by sjackson Posted Tue May 15, 2007 @ 11:02 AM

Well I see I am not alone with my problems with FTD.. I ordered
Flowers for my mother early... yes i did it on the first of May... i
even said to have them sent on the 11th two days early so there would
be no mix up.. guess what it is now the 15th of may and nothing!!
trying to talk to these people is unreal if you get to be on hold (
all i got for three days was a busy signal ) they tell you thier sorry
that they will check in on your order... i asked for my money back
they were well i have to look in to that .. .then ask for a
supperviosor and guess what as they put me on hold they hung up on
me.. of anyone is doing a class action suit please sign me up and if
your reading this NEVER NEVER use FTD... thank you S Jackson Rancho
Cordova CA

Reply
by born_on_a_monday Posted Wed February 28, 2007 @ 11:36 PM

FTD.com COMPLETELY sucks.

I wanted to have flowers delivered to a friend at work on Valentine's
Day. I ordered them a week and a half ahead of time so they'd make it
on Valentine's Day, which I paid an extra $15 for. The order said I'd
be getting something like 8 Gerbera Daisies, 6 Roses, and some other
flowers.

Valentine's Day came and went with no sign of flowers. The day AFTER
Valentine's day came and went with no sign of flowers. Finally, on
Friday, the flowers arrived. However... Apparently, they'd been left
in the DHL truck the entire time (or so it appeared) and had gotten
frozen. The daisies were BLACK and the roses were dead. Rather than
being excited to get flowers, the recipient was embarassed... NOT
something you want for Valentine's Day!

I called their WORTHLESS Customer Service center on Friday, waited on
hold for 40 minutes, and finally got ahold of someone who was very
pleasant and apologetic. I could understand how weather could delay
delivery of flowers--makes sense. She said that a replacement bouquet
would be sent, my credit card refunded, and the gift card that I'd
used would be re-credited. I informed the recipient of this, and that
she should be watching for another bouquet of flowers. That was 10
days ago, and there has been no sign of any flowers--but apparently
they were shipped on the 19th of February according to the DHL
website.

Still no replacement bouquet. SO. I decided to use the gift card
(which can only be used online...) to send another bouquet, and found
that it'd not been reinstated after all, and that I'd have to pay for
the entire order of flowers and then "hope" that they'd refund my
credit card when the gift card was reactivated.

When I called to complain about this, they told me that they'd fix it.
No replacement flowers, and I come off looking like a jackass....
after spending $60 to have a dead bouquet of flowers delivered 2 days
after Valentine's Day.

They SUCK. I will support any kind of effort against this company.
I've bought three dollar flowers at the grocery store that are FAR
nicer than their $60 arrangements.

Reply

Response by bobcat Thu May 17, 2007 @ 8:02 PM

by ANGRY IN NYC Posted Mon February 26, 2007 @ 10:35 AM


FTD goes from bad to worse in my case. Due to the non-delivery of
flowers on Valentine's day this year, and a total lack of response
from FTD about it, I finally received a call from an FTC manager 4
days after the non-delivery. To her credit, she was quite apologetic
and she stressed that the reason she works at FTD is because they have
a great history of reliability. She immediately credited my account,
and offered to send free roses to my girlfriend, as well as leave my
girlfriend a message of apology. I thought this was a very nice offer,
and very rare for companies that fail in their promises. But then
today I got a noter from my girlfriend thanking me for the fully-dead
roses that arrived today!!!!! I wish there was a way to put this
rotten company out of business.
ANGRY IN NY

Reply
by Chris Mincarelli Posted Sat February 17, 2007 @ 7:23 PM

Hey guys. I just started a website DEDICATED to this topic. Visit me
at www.dontuseftd.com

Reply
by Rick Hilton Posted Thu February 15, 2007 @ 9:11 PM

I have a similar story to all the other ones here. I dont need to go
into the details. I am writing to ask each of you to go one step
further, and FILE A COMPLAINT with the BBB (www.bbb.org). Companies
like FTD really do value thier standing with the BBB. Currently, they
have a "satisfactory" rating. I would like to see that change to
"poor", but it wont unless they get bombarded with complaints. PLEASE
TAKE ACTION, dont just complain.

Reply

FTD -- by Chris Lowe Fri February 16, 2007 @ 4:18 PM

Agree and Did by Twisted Vintage Mon February 19, 2007 @ 11:32 AM

by Steve Keil Posted Wed February 14, 2007 @ 11:58 PM

Yeah, I agree 100%.. I placed an order at 10:20AM on Feb 14th, 2007
and they said IT WOULD be sameday delivery. Well, guess what. Today
came and went and nothing was delivered.

The absolute worst thing about FTD.com is there is nobody there who
will take your call. You cannot get ahold of them for any reason
whatsoever. They take NO calls on Valentine's day in regards to
customer service and order tracking.

I sent them a nasty email and will never do business with them again.
I also swore that I would relay my experiences with them to everyone
else I came into contact with. Screw FTD.com, make the extra effort
and lookup local florists using something like 411.com. Use FTD.com to
find what you want and then call that florist directly and place the
order.

FTD.com is nothing but a middleman who is inflating the price and
usually scewing you over anyhow.

Reply

To Steve Kell and a few others by Kevin Miller Fri August 1, 2008 @ 2:20 PM
by David Ding Posted Wed February 14, 2007 @ 7:53 PM

Lets try to get the message out there
http://digg.com/business_finance/FTD_com_Terrible_Service_for_Valentin
es_Day


Reply
by David Ding Posted Wed February 14, 2007 @ 4:06 PM

I just ordered something from FTD.com. They only sent 1 balloon
instead of the 3 I ordered. As well, today is Valentine's day, but the
balloon says "Happy Anniversary". And finally, they didn't even send
the right type of flowers! This is ridiculous. I can't even get
through to their customer service, because the line is busy (I'm
guessing many others have had problems with their orders as well). I
will never order from FTD.com again, this is an unacceptable level of
service.

Reply

lets sue them!! by sue em' all Wed February 14, 2007 @ 4:41 PM

Absolutely no customer service by David Ding Wed February 14, 2007 @ 4:54 PM

FTD blows by sue em' all Wed February 14, 2007 @ 5:21 PM

Agree by Twisted Vintage Thu February 15, 2007 @ 1:05 PM

by sue em\' all Posted Wed February 14, 2007 @ 4:03 PM

I ordered flowers for my wife for valetines day, 2007. I placed the
order three days in advance. So, Feb 14, 2007 Valentine's day comes. I
wait for word that the flowers have been delivered. I check the
website over and over, and it tells me that my order is being
processed by a local florist and that they will chceck my order and
send me an email about its status. All day long, no email arrives.
So at 2:00 p.m. still no word. I try calling them. FTD has
"temporaily disconnected their phones" because of the Valentine's day
rush. It turns out that I have no way to check on my order.
I have no way of knowing if everything is ok or not. Finally, at 4
p.m., I get an email saying that it can't be delviered.
Of course now it is too late for me to order something from a
competitor (and I am sure that is just a concidence) So I then say,
fine this is a joke, cancel the order and I won't use FTD again. Guess
what? They refuse to cancel the order and say I have to pay for it any
way.
I am an lawyer, and I told them either refund my money or I sue. If
anyone else has had a similar problem let me know, a class action suit
could be in the works. Stay tuned to see what happens, I will post the
response and whatever else happens.

Reply

Same Scenario by Twisted Vintage Wed February 14, 2007 @ 7:18 PM

Lets Digg this so everyone knows by David Ding Wed February 14, 2007 @ 7:52 PM

Same thing happens to me!!!!! by John Chen Thu February 15, 2007 @ 12:44 PM

Update by Twisted Vintage Thu February 15, 2007 @ 12:58 PM

It must be nice to take the money and run....FTD!!!! by Toad Mud Thu February 15, 2007 @ 5:51 PM

I am in the same boat by Bic Smith Thu February 15, 2007 @ 9:52 PM

Same Story Different Order by Bitter Fri February 16, 2007 @ 4:42 PM

Can you read? by simularunique Tue February 27, 2007 @ 11:51 PM

Same problem with me! FTD is out of control... by RikH Fri February 16, 2007 @ 4:47 PM

FTD sent the wrong flowers! by christina smith Fri February 16, 2007 @ 9:25 PM

FTD bites by yellowdog Sat February 17, 2007 @ 9:13 AM

Valentine's Day Flowers by Meredith Daniels Sat March 3, 2007 @ 7:44 AM

Why didn't I discover this blog BEFORE I used FTD.com? by Maxine Ng Mon May 14, 2007 @ 9:32 PM

by eydie Posted Sun July 30, 2006 @ 11:50 AM

I am sorry that happened to you. But i would like to say thank you to
your husband and to you. I've always believed that in matters of the
military, one must follow their heart. Thank you to both of you for
your service. I know you aren't in the military personally, but you
are a large part of why he is able to do a good job. You are to be
commended as well. May God speed your husband home to you. I hope
that next Valentine's day, he is with you to give you the flowers
personally.

Reply

by Jeffrey Posted Tue March 14, 2006 @ 12:01 PM

It sounds like there was a FedEx problem, not FTD. Or am I missing
something?

Reply


by petgiraffe Posted Mon March 13, 2006 @ 3:00 PM

I find it is always best whenever possible to deal directly with the
florist. Many florists have their own websites and you can order
directly from them. Cuts out the middle man and you have a much better
chance of getting what you ordered delivered when you want it to be!

Reply

Agree by bobcat Thu May 17, 2007 @ 8:15 PM
by p d Posted Sun March 12, 2006 @ 9:38 PM

I hope your husban comes home soon.

Reply

by Beeracuda Posted Sat March 11, 2006 @ 10:31 PM

Sorry for your bad experience, Sherrie. I'll keep it in mind next
time I need to order, although the last order I placed was very good.


I've had bad experiences with 1800Flowers.com, so I would discourage
you from doing business with them as well.

Reply

FTD by Scarpetta Sun February 25, 2007 @ 2:50 PM

Bad experiences here also by mari123 Wed October 20, 2010 @ 12:16 PM




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