My Gateway Monitor is Now a Desk Weight

I have that same monitor and Yup Gateway won't fix it even if i pay
them
I don't want to throw away a $499.00 monitor
Right after i bought this they told me that they were getting starting
problems with them and we will recall all of them
So okay there is nothing wrong with mine but to be safe
i will swap it out for what i thought would be a good one
No this one died right out of waranty
Do you think i could get help HELL NO

Ok here is a question. I have a gateway 900g monitor and it turns on
ok and the light is lit. when i turn the monitor off then turn it back
on i get the screen for a second or two then it buzzes and goes to a
black screen. I bought it in 2005, so i know it is old now and been
used a lot. can this be repaired cheeper than a replacement? With no
income atm i want to do what is easiest.

Thanks,

Dee
Las Vegas

Same experience here. I will never by a Gateway monitor again. And it
turns out they were made by Samsung... Never touching them for
computer monitors either.

We have a Samsung plasma TV... the main board on that need replacing,
luckily inside the warranty.

Makes you wonder doesn't it?

I, too, bought a Gateway computer from HSN that came with this model
2100 monitor. I, too, now have a lovely oversized paperweight! In my
conversation with Gateway, after she told me my warrenty was expired,
she did tell me to hold a flashlight at an angle against the screen.
She said if I could see anything with the light then the backlight was
burnt out. Of course, I couldn't see anything and she said for $60 I
could have 15 minutes of phone consultation in which they may or may
not be able to help me. Thanks, but no! This was my first Gateway
purchase. It will be my last Gateway purchase! I am now running my new
computer off my very old, very bulky monitor until I can afford to get
a new one. Yes, I knew there was a warranty expiration date, as there
is a warranty on everything, but when you make a large purchase on
what you think is supposed to be a nice computer, it's extremely
disappointing to have it die right after the warranty runs out. This
was supposed to be an investment for me, not a "buy yourself a new
monitor every year" purchase! In the past I had heard good things
about Gateway and that is what led me to purchase the Gateway brand.
Never again!!! I can't afford their expensive cheapness!

Same problem here, Teresa. 21" Gateway with rave reviews all over the
net, boasting 50,000 hours of life, dead within 15 months of
intermitent use. I have gotten down to extracting the burnt lamps
myself but cannot find anyone to sell me replacements. If Gateway
hadn't closed all their offices years ago, they'd be getting it back
just like the Discount Tire commercial.

Greg,
Las Vegas

Gateway is not in the business of monitor repair! You will have to get
3rd party repair if you want to fix your LCD. Gateway does not even
make the monitors. It is contracted to a third party.....


Now, if a LCD defects during the limited warranty duration, then GW
will replace it (NOT REPAIR)free of charge (as long as the old one is
sent back). The original monitor will need to be returned using the
prepaid materials.


Gateway's third party will repair the monitors, if possible, and sends
them out as refurbished replacements.



You may want to contact TELEPLAN directly to see if they will repair
your monitor. Though, it is not worth it. Your item should be
considered consumed. You should be done with it. Otherwise, you can
try a local electronics repair shop (maybe an old mom and pop TV/VCR
repair store)


For your satisfaction, here is the information for Teleplan.

Teleplan - Dallas
2800 W. Story Road
Irving, Texas 75038

Phone: (972) 594-3400
Fax: (972) 258-8841

Teresa,

Has your problem been resolved yet? if not i would be willing to
look at your monitor free of charge (if you pay shipping) and fix it
for the cost of parts and most likely a very small amount.i am
currently working on one of these monitors and they are great looking.
i had to swap out all ten capacitors on the power board because the
upper lamp kept frying it. it sounds like the caps may be bad on your
power board if it doesnt stay on. hopefully the caps were just faulty
because it is hard to get ahold of these lamps, i know im still
trying. anyway if your interested email me at monsterpatch@yahoo.com.

Duane

Teresa,

I have a Gatyeway paper(desk) weight LCD monitor also just 13 months
old that died around the same time yours did!!! Mine is a model 900G
and I bought the system from Costco. Actually, Costco may honor a
return - I am going to check with them -although I may need to return
the whole system if they won't swap the monitor. I am pissed. I'm now
using a 17inch CRT that's about 6 years old and it's still working
fine. I will post again after contacting Costco on this. Dirk - Boise,
Idaho

I know gateway has made some major changes in the past few years, but
I think it would be silly to get rid of a service center. But if they
don't have one, there isn't much they can really do. I'm pretty sure
they were very close to disappearing of the face of the universe
forever, so gateway not having a service center doesn't seem very far
fetched.

I know you offered to pay for the shipping and the service. Honestly
they did do you a favor, it would most definitely have cost you more
to repair it then to replace it. I think the customer service person
should have told you this. I'm having trouble finding any info on your
monitor, so if it was a LCD then fixing it would have cost you a
fortune, since those are complex, its more then just a "bulb" (im not
even sure they can be fixed), and if it was a CRT (big boxier ones) at
21 inches it would have cost you a fortune to ship because they are
VERY heavy.

As far as the warranty goes... its a shame that it died right after
the 1 year mark, but they are under no obligation to fix it anyway.
Yes, it would be nice if they did, just as it would be nice for them
to send me a brand new monitor for free just because. (hey if you're
reading this gateway, feel free to really ship me a free monitor ;)

newegg.com has a 22" acer lcd monitor for $259 with a 3 yr warranty


they done you a favor by not fixing it, what if you pay this and it
breaks down again after 13 months when you only has 12 months of
coverage ?


the only thing close to what you had on gateways site now is a 22" at
$379.99 and its only 1yr warranty.


its always best to shop around and go with one that has a good
warranty in case of problems like this

I don't think this letter will go anywhere. I just don't know where to
start....

While I do see how you are approaching the issue, I fail to see why
it's an issue at all. Their end of the bargain was to warranty the
monitor for a year and you're calling a month after that and claiming
you hardly used it. Does this somehow extend the warranty?
The entire loyalty and history with the company is nice to mention in
passing, but it's overuse leads one to wonder what exactly do you
expect this company to do? Somehow take this into account to extend
the warranty on the monitor?

Why don't you all write me agreeing to fix this thing..... it cost
1700 ... not cheap..why not fix it....why not two or three years
instead of twelve...and somehow trying to "shame" the company into
fixing it... and on and on.

This smells funny to me. Did you not know, when you purchased it, that
the warranty was One Year? Was it three and they shortened it without
letting you know?(That WOULD be a REAL complaint) Why did you purchase
it knowing that? The time to bring that up was then, not now. You
purchased through HSN in the first place, they DO offer extended
warranties so if it meant so much, why not buy an extended warranty
through HSN OR Gateway?

Teresa,
I read your letter a few days back.
This morning on a lark I dialed 1-800-GATEWAT and had no problem
getting through.
For Spanish select # 2. For Technical Assistanc select #3. have your
Serial Number and other pertinent information close by so as noit to
hold up the process.
I have a Gateway # GT5056 with a 19" flat panel I got from Best Buy 1
years ago. The sum total of all my problems and issues have been
operator created.
Good luck and do come back and let us know how it pans out.
BillR

The warranty information comes with every computer component. The
fact that you did not use the monitor much really does not factor into
the equation. Warranties are, generally, specific by time period.
Your computer was beyond that time period so, they were right to deny
your request to fix the monitor under warranty.

Further, Gateway is not in the business of computer repair. I also
need to ask myself why a computer repair shop will "not touch it." My
guess is that the hassle they will have to deal with is not worth the
problem. As another poster stated, the cost of repair and/or shipping
would cover the price of a new monitor. That way you would have a new
warranty, etc. It seems like a more practical solution.

For the cost of shipping both ways and the repair you can go out and
purchase a nice flat panel monitor that you will enjoy much more
anyway. Check out Best Buy or Circut City, they are always havong
sales on them.

A few things you might try:

Be sure that the monitor is securely plugged into the computer. Yes,
I know you're not stupid. But this has happened to me at least once.
One of us did something to another connection and knocked it loose.

Also, try adjusting the brightness and screen size. On our first
computer, the screen controls were located on the bottom of the
monitor, underneath. Our screen size kept getting smaller and
smaller, and we couldn't figure out why. We were getting really
frustrated, when, one day, I saw our 2-year-old climb up to the
monitor and fiddle with the controls that were underneath. SHE could
see them from her vantage point. We couldn't.

Ask friends and neighbors for a teen who is really into computers.
Our neighbor kid has helped us out a couple of times. We paid him for
his time and expertise. If nothing else, the teen can recommend a
replacement for you.