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Horrible Customer Relations!

Posted Mon May 19, 2008 12:00 pm, by kathy p. written to General Electric Appliances

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I am livid over the lack of customer service that I have received from GE Customer Relations! I have had NUMEROUS service appointments that have been either no-showed or dispatch has sent the wrong technician. To date - 7 appointments have been missed in the last month. I can go into more detail, but that would take too much time.

Basically - GE is now refusing to service my appliances because a technician who was rude, inappropriate, argumentative, and verbally abusive to me back when he was servicing my microwave last November made up blatant lies and stories apparently so that it is now marked in the system "no service". My name has been wiped out of the system. He was very disrespectful to me and my home so I am furious that he had the audacity to say he was uncomfortable; therefore resulting in no more service for me. The work around - having an authorized service company come out. Well today, I got a message from Jasco (the appointed service company) who told me that they WILL NOT be coming to service my appliances because GE canceled the authorization. Then I get a message from GE Customer Relations who confirmed that the authorization was CANCELLED, but if I needed a service, to call GE!

What is going on? I am on the phone with GE right now (Customer Relations) and she is unable to explain to me what is going on and is offering to re-schedule me for service!! This is absurd. My appliances are less than a year old yet all from GE are broken and I cannot get service!!

Call me with an explanation. fire: B****, P****, A**** and technician #****.


Reply



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by duke\'s mom Posted Thu February 5, 2009 @ 6:32 PM

I have never even consider posting on any blog, but GE
will make you change you mind in more ways than one. It is my hope
that they are not one of the companies getting any "bailout," money,
because their main problem is their costomer service. I have never
experienced such poor costomer service, they don't care, they are
rude, they lie, and they don't keep their word. Once you do get an
appointment, they may or may not show up, no respect for your time. I
took two days off, and guess what they didn't show up. After many
mishaps and my persistence, I finally got a supervisor on the line,
who apologized and promised to extend my warranty...if she did, you
did! Try this one on for size, once you've waited for god knows how
long on the phone, going through multiple prompts, they hang up on
you...yes, that's what I said, they hang up. If I were GE upper
management I would fire the lot of them, because they truly
misrepresent the GE image. But then again, they say it always starts
from the top. I will never give GE another dime of my money.


Reply
by BRUCE B. Posted Wed October 29, 2008 @ 12:45 PM

Have to agree. I had an appointment to repair my gas range yesterday
"between 8 and 5". I arranged it by phone. I had an e-mail
confirmation. I received two phone messages the day before
confirming. I look online during the day and saw it was confirmed,
and called twice to the automated confirmation line--all showing my
appointment was "confirmed" and "noting that I had called to confirm."
At 3:00, I called and spoke with someone live. He said he would
check on it and call me back. He never did. At 4:00 I called and
spoke to someone else. She said the appointment "had been changed
from October 28 to October 30." Huh? When did this happen? When I
asked why, she said because "the part hadn't come in." I told her I
didn't need any parts--I had them all. She apologized profusely (I
realize it wasn't her fault), and referred me to Customer Relations.
I'm going to cancel the appoinment and use someone local who may have
some feeling of accountability.

Reply
by Holly R. Posted Wed September 17, 2008 @ 1:53 PM

I agree with these complaints. We bought a new GE fridge in April.
Now, in September, it completely stopped working. The technician tried
to fix it but couldn't. So, we bought a lemon, I guess. Well, it's
been 16 days and we are still arguing with GE, trying to get them to
replace it. The tech confirmed it's dead and GE is making us call and
call to try to get this major, very expensive, "top-of-the-line"
appliance replaced. And we have 5 children and no fridge for this
long! But GE doesn't seem to care.

But the worst part is dealing with the customer relations. Every
person you talk to will assure you that they are going to help. But
then the help never comes. And each time that you call, a new person
assures you that the last person was wrong but that NOW they will help
you. And it goes on and on.

You end up in a "customer relations black hole". You feel completely
stuck. And I was so surprised because I thought GE was a good company
who cares about their customers. But this doesn't seem to be the case
at all. I guess we were wrong to buy a GE product.


Reply

by Joeanne Posted Wed September 10, 2008 @ 3:18 PM

I have to certainly agree with this person. I bought a GE Washer &
Dryer from Home Depot. Two weeks later the washer brakes. I schedule a
service call. The guy showed up said the motor was blown and told my
room mate that he would order the motor and he would be back in 2
days. I called the night before to confirm the appt and changed the
time. The next day came and no one showed up. I was furious, I called
GE and The CSR said it was schedule for the next day. So here I am 4
days without a washer and hoping after getting home depot involved and
then having to call GE again
that the service guy will show up tommorow. I will never buy a GE
Product again !!! I will stick with Kenmore even if I have to pay
more, you pay for what you get !!!! Lesson to be learned, the hard way
!!!!

Buyer Beware !!!

Reply

I Totally Agree. Never Again... by Willie d. Sat September 4, 2010 @ 6:35 PM
by poohtoo Posted Mon July 28, 2008 @ 3:31 PM

OMG! I am in the middle of a nightmare with them right now due to a
refrig/freezer that the mother board died last Wednesday - I want to
call the local news...


Reply

Crazy Enough by pethrift Mon December 28, 2009 @ 10:11 PM




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