Horrible Customer Relations!

I have never even consider posting on any blog, but GE
will make you change you mind in more ways than one. It is my hope
that they are not one of the companies getting any "bailout," money,
because their main problem is their costomer service. I have never
experienced such poor costomer service, they don't care, they are
rude, they lie, and they don't keep their word. Once you do get an
appointment, they may or may not show up, no respect for your time. I
took two days off, and guess what they didn't show up. After many
mishaps and my persistence, I finally got a supervisor on the line,
who apologized and promised to extend my warranty...if she did, you
did! Try this one on for size, once you've waited for god knows how
long on the phone, going through multiple prompts, they hang up on
you...yes, that's what I said, they hang up. If I were GE upper
management I would fire the lot of them, because they truly
misrepresent the GE image. But then again, they say it always starts
from the top. I will never give GE another dime of my money.

Have to agree. I had an appointment to repair my gas range yesterday
"between 8 and 5". I arranged it by phone. I had an e-mail
confirmation. I received two phone messages the day before
confirming. I look online during the day and saw it was confirmed,
and called twice to the automated confirmation line--all showing my
appointment was "confirmed" and "noting that I had called to confirm."
At 3:00, I called and spoke with someone live. He said he would
check on it and call me back. He never did. At 4:00 I called and
spoke to someone else. She said the appointment "had been changed
from October 28 to October 30." Huh? When did this happen? When I
asked why, she said because "the part hadn't come in." I told her I
didn't need any parts--I had them all. She apologized profusely (I
realize it wasn't her fault), and referred me to Customer Relations.
I'm going to cancel the appoinment and use someone local who may have
some feeling of accountability.

I agree with these complaints. We bought a new GE fridge in April.
Now, in September, it completely stopped working. The technician tried
to fix it but couldn't. So, we bought a lemon, I guess. Well, it's
been 16 days and we are still arguing with GE, trying to get them to
replace it. The tech confirmed it's dead and GE is making us call and
call to try to get this major, very expensive, "top-of-the-line"
appliance replaced. And we have 5 children and no fridge for this
long! But GE doesn't seem to care.

But the worst part is dealing with the customer relations. Every
person you talk to will assure you that they are going to help. But
then the help never comes. And each time that you call, a new person
assures you that the last person was wrong but that NOW they will help
you. And it goes on and on.

You end up in a "customer relations black hole". You feel completely
stuck. And I was so surprised because I thought GE was a good company
who cares about their customers. But this doesn't seem to be the case
at all. I guess we were wrong to buy a GE product.

I have to certainly agree with this person. I bought a GE Washer &
Dryer from Home Depot. Two weeks later the washer brakes. I schedule a
service call. The guy showed up said the motor was blown and told my
room mate that he would order the motor and he would be back in 2
days. I called the night before to confirm the appt and changed the
time. The next day came and no one showed up. I was furious, I called
GE and The CSR said it was schedule for the next day. So here I am 4
days without a washer and hoping after getting home depot involved and
then having to call GE again
that the service guy will show up tommorow. I will never buy a GE
Product again !!! I will stick with Kenmore even if I have to pay
more, you pay for what you get !!!! Lesson to be learned, the hard way
!!!!

Buyer Beware !!!

OMG! I am in the middle of a nightmare with them right now due to a
refrig/freezer that the mother board died last Wednesday - I want to
call the local news...