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New, defective washer - no parts available for 6 weeks.

Posted Fri March 30, 2007 9:12 am, by Diane P. written to General Electric Appliances

Write a Letter to this Company


I purchased a GE Profile washer ($589) in late Oct 2006. It died in Feb 2007 and I called for warranty service. The repairman GE sent said it was the motor and ordered one on Feb 22. After 30 days of bugging the repairman, I emailed & snail mailed GE, following up with phone call a week later (as they did not contact me as promised in an email reply). As soon as I said I was not willing to wait another 6 weeks for repairs and demanded a refund for the washer, the motor was suddenly available and will be overnighted to a repairman for installation in the middle of next week. If he fixes it next week, the washer will have been out of service half of Feb and the entire month of March.

Because of the poor quality of the appliance, I would prefer a refund ($589) so that I can buy a washer that works. (Sorry, it won't be another GE.)

At the very least, I demand a 10 year extended warranty on the washer, paid for by GE, as I have no faith that this washer is going to be trouble-free during it's expected life span. (With the clause concerning 'repair or replacement caused by defects that existed prior' removed as the washer is clearly defective, and no deductables.)


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by tickytack Posted Tue April 17, 2007 @ 8:50 AM

I'm confused. You want a refund so you can get a non-GE washer, then
demand a free 10 year warranty on a GE washer?

Must. Get. Coffee.

These letters are hurting my brain.

Reply

by Harleycat Posted Mon April 2, 2007 @ 9:06 AM

You have a valid complaint but you are clouding it with unreasonable
demands. Yes, they should fix your washer and they should do it in a
timely manner. But, no, they are not going to give you your money back
to buy another brand and they are not going to give you a 10 year
warranty with no clauses. Sorry, it's not going to happen.

Reply


I agree with Harley by Gino Mon April 2, 2007 @ 11:11 PM

by Lee H. Posted Sat March 31, 2007 @ 2:45 AM

Wow, as another poster has already pointed out, you are letting your
anger speak for you Diane. Unfortunately, it does not speak well.

Whereas you have not purchased the merchandise directly from GE,
"demanding" a refund from them is absolutely ridiculous. Further,
demanding a 10 year extended, without "deductables" (sic) no less, is
almost hilarious.

You need to contact the retailer you purchased the merchandise
through. If they offered an extended service guarantee, and you paid
for it, you may be in luck. Otherwise, replacing the dishwasher on
your own may not be a bad solution. I may suggest one of the Bosh
series. They have models starting at the mid $500 amount that you
could find to your liking.

Reply


Are you ever going to learn by Venice Sat March 31, 2007 @ 4:45 PM


This website is dedicated... by Lee H. Sat March 31, 2007 @ 9:52 PM


And I know how to shut you down by Venice Sun April 1, 2007 @ 2:51 AM


Credibility.. by Harleycat Mon April 2, 2007 @ 8:58 AM


Thank you, Harley by Venice Mon April 2, 2007 @ 4:52 PM


No need to shout ,Lee- some observations and a suggestion that hopefully will help you. by Gino Mon April 2, 2007 @ 11:05 PM


Instant Karma's gonna get you by Venice Mon April 2, 2007 @ 11:34 PM


I know by Gino Thu April 5, 2007 @ 12:02 AM


It's important... by Lee H. Mon April 16, 2007 @ 10:56 PM


Check out the profiles, Mikey by Venice Mon April 16, 2007 @ 11:38 PM


AH-HA PROOF! by Lee H. Tue April 17, 2007 @ 12:31 AM


Mike, I have to tell you with all sincerity by Venice Tue April 17, 2007 @ 1:30 AM


This website... by Lee H. Wed April 18, 2007 @ 12:20 AM


If you read even a hint of an apology into what I said, you are even more disturbed than I realized by Venice Wed April 18, 2007 @ 1:12 AM


Welcome home. by Lee H. Wed April 18, 2007 @ 7:22 AM


Don't bother, it's history now, and I have all the proof I need. by Venice Wed April 18, 2007 @ 3:24 PM


I appreciate that Red ;-) by Lee H. Wed April 18, 2007 @ 8:43 PM


How is choosing to reply to a question directed at someone else proof of anything? by Heartbroken Courtney . Tue April 17, 2007 @ 7:17 AM


Once again by tickytack Tue April 17, 2007 @ 9:17 AM


Ticky, I'm disappointed by Venice Tue April 17, 2007 @ 3:52 PM


by Venice Posted Sat March 31, 2007 @ 1:53 AM

I'm guessing you were pretty annoyed when you wrote this letter. Even
if GE is yet another company that needs to be threatened in order to
do the right thing, your demand of a ten year warranty is way off
base, as is your request for a refund.

Believe me, I know exactly how you feel about this, but you have to
give GE a chance to fix your washer. The motor might have been
defective, but they have agreed to replace it, which is probably all
they are required to do under the warranty. You shouldn't have had to
wait so long or theaten them in order to get the job done quicker, but
I think the only thing they might be willing to give you is a one year
warranty on the new motor, if that was the length of the original
warranty.

I hope they fix it next week, as promised, and it lasts for as many
years as you expect it to.

Reply

Re: New, defective washer - no parts available for 6 weeks by Diane Mon April 2, 2007 @ 8:12 AM


I'm going to assume this comment was directed to the wrong person by Venice Mon April 2, 2007 @ 7:07 PM




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