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 UNRELIABLE MICROWAVE OVEN
Posted Sun July 8, 2012 3:19 pm, by john w. written to General Electric Appliances
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I have a GE Cafe series overhead microwave oven that was installed with a complete cafe series of appliances when we remodeled in 2007. My model is a CVM2072SM1SS and within two years of use we started having problems with the touchpad. It seems to be a design problem that is related to heat from the stove below. Searching the internet I have discovered this is a very common problem with this series of GE appliances even when installed correctly. To replace the touchpad you only need about $500.00 dollars for the part and a couple of hundred for a repair tech to troubleshoot and replace the part. And guess what, IT WILL NOT LAST.
Within a short period of time you will be back at square one with a bad touchpad again. It does not take a brain surgeon to figure out this is a design flaw. But it appears GE is not interested in fixing the problem or recalling these expensive ovens. No better replacement part has been introduced or offered to existing customers and they surely do not seem to wish to make these regularly needed replacement parts available at a lower cost. They do not even sell components to the touchpad only as a expensive total assembly. It used to be GE meant quality and reliability from a responsible company.
I would like to see GE fix the Problem or recall and replace these defectively engineered units with something reliable. Or at the very least make the parts cheap enough that one does not have to pay twice as much for one part as they can go out and buy a new microwave for every time it craps out.
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