broken potato chips!!!!!!!!!!!!!!!!!!!!!
Posted Sun April 29, 2012 12:43 am, by mark p. written to Giant Eagle Inc
Write a Letter to this Company
This is the 3rd. time I had bought Giant Eagle potato chips.
The bag was filled with air, I opened the bag.
And there was a 1/2 a bag of chips.
There was sitting on the top!
But! underneath it!
The rest was all tiny broken chips.
The 1st.&7 2nd. times the chip bag had no air!
All tiny broken chips!
The 1st time it happened called corporate customer service.
No sooner I hung up!
the Giant Eagle store mgr. called me.
He said to bring the bag back to the store and we will either exchange it or give you your money back.
I had my son go to the store.
When he went to the service desk, told them why he was returning it.
He asked about what the mgr. said to me.
Clearly! the mgr. did not inform them
they told him "there is no exchange! because the bag was opened!
I called corp. customer service again!
They credited my advantage card for it!
The 2nd. time!
1/2 a bag of tiny broken chips!
I emailed corp. hq.
Nothing was done, no calls, emails!
Great customer service!!
This time on 4/26/2012, I emailed! So far! NOTHING!!!!!!!!!!!
I do not want to get credited on my advantage card!!!!
would like to see you change suppliers!
It's pretty bad!
When your tortilla chips come mostly all in one piece, while the potato chips come all broken!
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