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Negative experience

Posted Wed April 11, 2012 12:00 pm, by Carlton M. written to Goodwill Industries International, Inc.

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I asked for a discount and without any escalation or further question the rep accused me trying to get her to do something illegal. I felt insulted and irritated. As soon as she made this comment I asked to speak with the manager as there was no escalation or reason for her to have made that assumption and insult me at the same time. It would mean that every time a customer asks for a discount she would make the statement. She then refused to allow me to speak with the manager for the store claiming that she was the manager(she was a part of the management team but she was NOT the manager - I don't think a manager would have behaved the way she did). She then gave me false information about a return policy after I specifically asked her to clarify the information. As a result just as I feared the product did not end up working and my exchange period went from "yes up to a year" to thirty days. So if I don't use the credit in 30 days I lose it.

Another incident occurred over the same matter which is why I'm writing this complaint now as it seems as if her behavior was discriminatory towards non-hispanic minorities. She told me she was on the phone with a manager trying to see what could be done and instead I found out that she had called the police who told me that the location has a history of having those problems. A friend of hers was in the line that began to tell me to "shut up!" in which she then joined in. This was probably the poorest service I have ever received. This was at a store in North Miami BEach on Miami Gardens Drive at the Sky Lake Mall.

If I could get my money back that would be nice however this type of behavior was unacceptable and I am actually still considering to follow up this matter legally. The reps that were involved were very indifferent towards me. I window shop at that location from time to time and have made purchases before but have never had this experience. I told the other customers in the line that her actions were similar to discrimination and one customer agreed and started to tell me to stand up for my rights. I am so upset about the whole inconvenience. It was not important to listen to me as a customer or determine what my needs were. Instead I was forced to accept service I did not solicit and then forced to accept the consequences.

To make matters worse when I tried to escalate the matter to the branch manager (I think the call was recorded) she hung up the phone on me swearing for the integrity of the employees involved.


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by sarahsmile Posted Thu April 12, 2012 @ 6:04 PM

I shop there on their "50% off everything in the store Saturdays" How
much of a "discount" did u want on something that is already highly
discounted? Was the item $1.00 and you wanted it for 50 cents?

I was in line one time and this guy wanted the cashier to take off
$2.00 because the box of an item was damaged. The cashier said "it's
just the box that is damaged, are you going to use the box?"

He didn't get the discount.


by PepperElf Posted Thu April 12, 2012 @ 1:58 PM

And I don't mean the store or the cashier.

1) Actually... it really *is* illegal for someone to just change a
price without authorization. The employee could get charged with

Even if it hurts your feelings to be told this.

2) A friend of hers was in the line that began to tell me to "shut

So? She has the right to do that. She's not an employee. She's 100%
equal to you in her rights as a PAYING CUSTOMER.

The company has no authority to beat up other customers for not taking
your side in arguments. They are not playground monitors.

3) She called the police.

So... you're saying she has no right to call the police? Sorry to
burst your bubble but you're wrong again. A company has every legal
right to call the police on a customer.

Even if the customer gets mad about it.

So what we really have here is your claim that she's a racist. and
the only proof of that i've seen so far is that she didn't give you a

and that the company didn't want to talk to you.

So... what exactly are you going to take legal action on?
I'm really confused on that. Can you really sue them for not giving
you discounts that don't exist? What law does that violate?

Or sue them for other customers telling you to shut up? Again nothing
they control as anyone can clearly see.

Or sue them for offending you. um. when did it become illegal to
anger someone by telling them "no", or refusing to talk to them?
Companies have legal right to refuse service to anyone.

Only thing left is your suggestion that it's race-based. and again the
only proof so far is just your claim that they didn't give you
discounts - discounts that they don't offer anyway - because you're
not the favored race. Which ... how is it illegal to refuse to give
non-existent discounts?


by RedheadwGlasses Posted Thu April 12, 2012 @ 1:17 PM

how cheap do you have to be to ask for a discount at GOODFREAKINWILL?


by MA Bellamy Posted Thu April 12, 2012 @ 9:13 AM

is a "non-hispanic minority?" And what would you need a discount for?
I've never heard of asking for or giving a discount in what basically
amounts to a giant garage sale!

And aren't items sold by Goodwill usually sold "As Is?"


Non-hispanic minority = blacks and Asians by RedheadwGlasses Thu April 12, 2012 @ 1:16 PM

OK, well what about by MA Bellamy Fri April 13, 2012 @ 12:23 PM

Technically, those people are Caucasians by RedheadwGlasses Fri April 13, 2012 @ 1:02 PM

What about us Pacific Islanders? by Steve OH (IO) Fri April 13, 2012 @ 2:37 PM

Exactly. Or Filipino. not everything falls neatly into traditional "races" , And "minority" itself can be a misleading description by PepperElf Sat April 14, 2012 @ 6:55 PM

You are SOOOO by MA Bellamy Thu April 26, 2012 @ 3:51 PM

by McJohn Posted Thu April 12, 2012 @ 8:52 AM

Isnt goodwill already discounted?


by batmoody Posted Thu April 12, 2012 @ 6:43 AM

You asked her for a discount. There is no need for any escalation for
her to tell you no and give you a reason, yet you expected there to be
an escalation?

You even say you have had the same incident occur over the same matter

Maybe she was just trying to be extra stern with you since you have
obviously caused issues before. I just don't see them having to call
the police for no reason.

"No" does not equal rude.


Discount by brookeanne Thu April 12, 2012 @ 2:26 PM

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