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Problem with the Melissa diaper bag changing pad

Posted Thu October 11, 2001, by Amy N. written to GRACO Children's Products, Inc.

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I'm sure you know how important your products are to the people who buy them, so I hope you are willing to take seriously my complaint about your company's durability. My complaint concerns the Melissa diaper bag.

The changing pad that I have with my Melissa diaperbag has already ripped after having it for only a few months. I can't find a replacement.

Despite this problem, I will most likely end up buying from your company again.

Here's what I'd like to see happen: send me a new changing pad.

Thank you for taking the time to read this. Your prompt attention to this letter would be greatly appreciated.


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