Extremely Rude Customer Service at Hallmark in Snellville, GA

Believe, rudeness in Hallmark store doesn't just take place in
Snellville, Ga. I think and know the rudest people that work in a
Hallmark store is in Kingsport, TN. They completely ignore coustomers
and would rather walk around them they offer help. The manager is a
forigner which speaks lousy English and you can't under stand her. And
the rest of the staff don't have the disire to offer help. The owners
of the store don't have the decendency to hire good help the ones they
had that cared they fired. Maybe the owners will loose they business
if enough people compalin.

I went to my local Halmark in Phoenix AZ and the lady there was very
rude and sarcastic! I asked her how many stamps I should use for a
card and she said" I work at Halmark not the post office" She said it
real snappy also

Interesting! I just came from Lisa's and they would not accept my
check. I live in Loganville on the Walton Co. side. The girl said
that they don't take any checks from Walton Co. Amazing since my bank
is located in Gwinnett Co. I went on line to try and complain to the
corp. offices but found that was not possible.
The problem would have gone away by simply giving her my credit card
but it was the principal of the thing. The Hallmark shop in Grayson
in the Publics shopping center have some of the nicest people you
could ever do business with. Hopefully everyone will start going to
her from now on.
Doris Crutchfield

I have complained about the same problem over and over and get no
where. I have a contact at Hallmark. I will forward your comments to
her and she can see that I am not the only one who quit shopping
there.

Sallyann W

Gina - I completely agree that this was odd behavior. I understand
that it is hard to believe anyone would act like this - I too was in
complete disbelief. I think the fact that I have so much retail
experience and it was against anything I ever was taught was why it
disturbed me so much. I was actually crying when I called the Halmark
line because I was so upset. I just don't understand why you would
treat a customer like this. I frequent this shopping center often and
when I have been in other stores this week (where I know the
employees) I have asked them if they shop at the Halmark store and
many of them have commented that this owner isn't the friendliest.
Either way myself and my friends won't be shopping there anymore.

It just seems odd that someone would, without provocation, just start
reacting to nothing in such a vehement manner. I worked retail and had
a small family business and never once reacted to nothing.

I have had confrontational people, and could manage to diffuse most
but not all of them. When it's your own store, especially, you try
your best to keep customers coming back. I'm not saying this didn't
happen, but it just seems too odd.

No.I totlly undertstand that there wasn't a pulic restroom there -
most small stores like hers don't have them. I know this because I
worked in retail for so long and it's a safety concern when you only
have 1 person working in a store and allow people in the back of your
store when you have to be on the sales floor.

It wasn't that she didn't have the frame or the restroom it was the
way she spoke to me about these items. I have come to find out that
the person behaving this way was in fact Lisa of "Lisa's
Hallmark". Maybe she just feels that because she is the owner
she can treat people like dirt. I did not make any comments to or
about her other than what I wrote above. If I did something to
trigger her outburst I certainly didn't mean to. I was in a hurry
looking for a frame for a friend (who now USED to shop at this store)
and had my 3 year old with me - I was in no way looking for a
confrontation. I was just trying to run an errand and get on with my
day.

In any event - I worked in retail for many, many years. At any of the
companies I worked for this behavior would not be tolerated - even if
the customer was screaming at me.

Think back. Did you say anything in a tone that sounded like you were
annoyed with her? Did you say something that she might construe as
being rude?

Of course, she does need to be polite to you. Especially since she's
the manager. But your letter sure makes it seem like there's
something being left out.

Unless she was having a psychotic episode, I cannot fathom how handing
you your card would cause her to explode like that. Unless you said
or did something that upset her. Did you snort? Grab the card? Make
a comment about her refusal to let you use the bathroom?

Or, maybe you honestly did nothing that upset her and she really was
having a psychotic episode.

Do you think that's what happened?