Harris Bank's Lost Quality

Posted Thu December 15, 2011 6:42 pm, by Richard S. written to Harris Bank Barrington Na

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I am a retired officer of field Enterprises. I can remember how great a bank they were during the 70's. Now it seems the only thing good about Harris is their ads that promise impeccable service. I cannot believe how "impossible" it is to reach any employee by phone. I get shunted to every kind of voicemail queue imaginable, many of which terminate with "sorry we have technical difficulties please call back." Other queues lead to other dead ends such as "We are unable to take this call." I have spent the better part of 3-days on this merry-go-round.

I was calling to be certain that they got the $20,000 payoff I sent and to make certain they would send the title to the address I gave them when they gave me the payoff amount. Instead I reach some clerk who informed me I still owed $12 because my payment was late. It did not cut the mustard that her colleague had told me the payoff was good for 15 days. Since she was insisting I send $12 I asked to speak to the manager. She went away for 6 minutes returning to inform me the manager was not in the building and would call me in 24 hrs. I then asked for a VP and again was informed she was out of the building. Then a 3rd person was out of the building. I asked for the name of the CEO, which she did not know and finally I shouted at her that I wanted the late payment reversed. She responded "Ok I can do that." I asked if she will reverse and she said yes.

Today I started calling again and spent 2-1/2 hours calling different phone numbers and today got to speak to no one. I think this is a horrible way to run any business

I need someone to call me and confirm that everything is being processed properly. They need to calm my elevated angst.