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 hinge breakage on hp-dv9615 laptop
Posted Sat October 24, 2009 12:17 am, by clifford a. written to Hewlett-Packard Company
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On Nov.27, 2007, I purchased an Hp-dv9615 computer. 2 weeks ago, I experienced a rupture of the left hinge of the laptop. As I was out of town, I could not bring the computer in until last week. Within a few days of the left hinge breaking, the right hinge broke. I now have a screen that is separated from the body of the computer. After some checking, I found out that there had been a recall on the dv9100 to 9400 series due to a hinge problem. When I called customer service at hp I was told that there was no solution for my problem other than to send the computer in for a repair of $300.00. I truly believe that same problem is affecting the 9600 series.
I would very much appreciate my computer being repaired by HP on a warranty basis. I own both an ACER and a Toshiba laptop and have never experienced this problem before. It is bizarre that at 20 months the hinges break in such an unusual way.
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