Are You Willing to Lose a Customer, Hewlett-Packard?

HP did nothing wrong here. You never specified a delayed delivery date
with them so how is this their fault?
File a complaint with Fed-X if you think you have basis for one.

Wow I can't even believe that you have the nerve to even file this
complaint. First off I would just like to say that HP makes a
fantastic product. So far in my family we have had 5 HP/Compaq laptops
and never a single issue with any of them. And second off, you weren't
actually charged for shipping on the order at all so there is no cost
out of your pocket for the shipping so actually HP entitles you to
nothing for it and especially since that they are not the ones that
have made the mistake. Second off, that 225 that would cost to ship it
back is for YOU. HP since they have a deal with FedEx and ship so many
are probably paying less then 100$ to ship state side. Your complaint
should actually be issued to FedEx and not HP. I would have considered
re-writing your complaint to them. If I were you I would have been
happy that they offered you $50 and accepted that in a heart beat.
Now someone is being a little greedy here. After all HP is not the one
that made you drive to pick up the computer no are they? I am missing
to see how that all of this was HP's fault and why that you are
entiled for a shipping credit when in the begining you didn't even pay
shipping to start with.

And yes that is one nice thing is that consumers do have a choice. If
you would like to return the unit because of this that is entirely up
to you and if I am not entirly mistaken there is actually a US address
for returns and don't need to go to china. But you would get your
full refund and not have to pay for shipping (like you didn't pay for
shipping when it was delivered to you) and can go buy what ever
computer you would like. As a mater a fact I would like to see you
return it and go buy a Dell and we will see how many times that you
have to call them just to get one thing fixed on it. HAVE FUN!

Fact of the matter is HP is not the one that made the mistake but
FedEx and you didn't even pay them for shipping and hence they owe you
nothing dispite getting refunded from FedEx since there was no
shipping charge billed to you. Go be a Dell customer and have to call
5 times and over 2 hours hold each time to get an issue resolved at
all. Take the $50 they offer and be happy they are compensating you
for some of your time and troubles since they have no direct
obligation to do even that. Enjoy you new HP laptop!

Regardless of WHO paid the shipping, this was COMPLETELY Fed Ex's
fault - not HP's.

I can't believe they would be so dumb to refund the shipping back to
the company when it was clearly you who were inconvenienced.

If I had to guess, I would be willing to bet that the "refund" will
get buried in paperwork between HP and Fed Ex and will never occur
anyway. Which means if HP would have given you $100 or $200, they
would have been out that money for something that was not their
fault.

Basically, the Fed Ex manager sent you on a wild goose chase after
restitution that they should have provided directly to you. I think
you ought to send a similar letter to Fed Ex and demand that THEY
follow up with HP to get your money. Again, it was THEIR screw up.

How much did you pay HP for shipping? I bet it was not $225 or $100.
If anything , you are due a refund of your shipping costs.

I don't know why you would expect HP to pay for your phone calls, gas,
tolls and mileage since it was not even their fault you had to drive
to get the laptop. That is something that is between you (you order a
computer right before leaving town) and Fed Ex (who said they would
delay shipment). Not HP's fault at all.

I am amazed HP offered you anything considering it wasn't there fault
to begin with. You should have just taken the $50.00. It sounds like
you knew ahead of time that you would be leaving town, so why would
you order the computer at that time anyway?

Get over it. At least they didn't leave the parcel on your doorstep
while you were away for anybody to steal.

Get over yourself. You purchased something and then decided to leave
to go off somewhere and get pissed because they attempted to deliver
to you. Yes it was wrong of them to tell you they would attempt a
later delivery but why did you purchase the computer when you knew you
were getting ready to go off somewhere. Each of the three laptops I
have purchased from HP have always come within a weeka and a half of
them building them.

They refunded the $50 I knwo for a fact that HP does not pay the $225
to ship. Just like I pay less at FedEx then you do because I have an
account with them and ship hundreds of dollars a week with them. HP
ships Hundreds of thousands of packages and I am sure pays 1/8th of
the shipping that I do!

You never say how much you actually paid for shipping. You said the
FedEx person told you that it would cost YOU $225 to ship the computer
back, but large corporations often have agreements with shipping
companies that provide for lower shipping costs because of the sheer
number of packages shipped. If you didn't pay $225 in shipping in the
first place, then you are not entitled to that amount. At the very
most, you should receive the amount you actually paid for shipping,
but since it wasn't HP's fault in the first place, you might want to
just take the $50 they offered.

"Because I was so dissatisfied with FedX, the station manager of the
Englewood CO facility, (800-463-3339) told me that he personally would
make sure HP received a full, no charge credit for the shipping costs
of this package, and that I in turn should contact HP for a
refund/credit."

This seems like an awfully convoluted way to compensate the OP for the
problems they caused to say nothing of unfairly involving
Hewlitt-Packard which had nothing to do with it.

Dell's customer service is a broken catastrophe, and their product
quality is substandard. They install bloatware on their computers,
the finish wears off prematurely. The only positive thing I can say
is the computer hasn't died.

They made you a respectable offer - why not take it? They aren't
going to value your time the same way you do, and they aren't going to
value one customer more than another. 1 hour roundtrip is probably a
couple gallons of gas, let's say $10.

You should research carefully whatever company you decide to do
business with. I think you will decide not to use Dell if you Google
"Dell problems" or something similar. It took me 13 hours phone time
to get a $75 rebate!

of the letters on here about them. I doubt you'll see them any more
customer friendly than HP. I agree that you should get the credit. HP
got one, it's not fair that they get to keep it.