Hewlett-Packard is Responsible for Replacing My Printer!

The cartridges are coded with emblems that correspond to emblems on
the printer. It sounds like you just got confused as to what the #99
cartridge was.

If it's jammed in there hard enough to never come out, you must have
really used some force to push it in. Didn't you start to think
something was wrong when it didn't fit properly?

I can't imagine giving up on HP products. I have a lot of them, as do
other family members. I think they make the best printers.

HAHAHAHAHAHAHAHAHA!

Best Letter Ever.

The first line just blew me away. How much business did your purchases
over the years add up to, and how is that any excuse or leverage for
expecting the impossible?

HP did what they could. In your rush to get printing, you ignored
every possible warning sign and instruction and jammed a cartrige in
the wrong place. I'm positive the amount of force needed to jam the
cartrige in had to cause some other damage. It's a delicate machine to
begin with. They offered you a discount on a new one. You "how dare
them" after stating "forever stuck in my printer THROUGH NO FAULT OF
MY OWN". Hello... who jammed the cartridge in the printer?

I do believe there are instructions on how to put the cartridge in,
I'd know, I needed to use it lol. Also, I've never heard someone
jamming it in the place to hard that they coulnd't get it out. I'm
just not believing this story...

Lemme get this right. You bought a 99 which is the photo cartridge
for that model and works with the color cartridge (either 95 or 97).
The printer (like most HPs) came with a quick start sheet and a manual
to show at one sale.
you where the printer cartridges go. You ASSumed that the 99 was a
color cartridge, stuck it in the wrong slot because you didn't read
directions and now you have broken your out of warranty printer. So
now HP, who has absolutely no obligation to you, offers you a discount
(which intelligent people who can change a cartridge wouldn't get) and
that is not good enough for you?

Wow.

Please tell all of your friends. HP will certainly fold with the loss
of those 2 sales.

Let me get this straight. You put the cartridge in the wrong place
and you feel that HP should replace your printer? Nice fantasy world
you live in.

Every printer I've ever seen has an illustration showing where the
cartridges go and if not, they show you in that bookie thing you get
with it. What do they call that? Oh yeah, the instruction manual!
Can't find your manual? Searching the manufacturer's website usually
gets you one.

Can I just ask: how hard did you have to push on that cartridge to
get it permanently wedged in there? Did you use a hammer?

They offered you a discount on a new printer. I'd say that's pretty
generous of them. I would have been thrilled at the customer service.
You were out of warranty ~ they didn't have to offer you anything at
all.

Tell me: are you writing this from the shower because your shampoo
says rinse, lather, repeat and it says nothing about getting out of
the shower when you're done? If not then I dare say your argument
that you didn't have sufficient instructions is laughable.

Which curiously enough is what I am doing right now.

I work in tech support and have to change printer cartridges often,
almost all are HP. Every box has instructions and they are readily
available on HP's website, too. I think, in my opinion, that you
should have known were the cartridges go, specially since you've owned
several HP printers and probably installed the cartridges when you
first used the printer. Also, all HP cartridges are color coded (I
can't speak for non-genuine HP cartridge though).

If you are going to stop buying HP printers then I recommend Canon,
they are very reliable and have the cheapest replacement cartridges,
I've had my Canon printer for at least 2 years and it has never
failed.

Cynthia,
Could the techs at BestBuy dislodge the
misinserted cartridge?
I just looked inside my HP-1610. It appears to me that both cartridges
are different sizes all be it very hard to detect.
I would not write off a company based on one bad experience before I
gave the higher ups a chance to address it.
Good luck and stop back and let us know if anything comes of your
letter writing effort.
BillR.

The instructions for replacing cartridges start on page 79 in your
owner's manual. The 99 cartridge is a photo cartridge, not a color
cartridge. You tried to place a photo cartridge (#99) in the color
slot. The tri-color cartridges go in the left slot and the black and
photo cartridges go in the right slot. The print cartridges are also
marked as are the slots on the printer. If it has a white square or a
white pentagon on the label, it goes into the slot on the right, which
is labeled with a solid white square and a solid white pentagon.

It isn't HP's fault that you put it in the wrong slot, they don't owe
you anything.