Hewlett-Packard's Unresponsive Customer Service

HP has the worst customer service ever. (hint - If you ever have a
problem with an HP product within the first 30 days, never ever send
it in for repair. Always return it) They told me I had to send it
back to them at least 3 times with the same problem before they would
replace my laptop. The first time they kept my laptop for over a
month. When it came back it had yet another problem and wouldn't
count is as a second send in. That's when I learned it was 3 times
with the same issue.

Worst service ever.

I hate to tell you this, but when you do receive your laptop back
there is a 99.9% chance all your data will be gone. It's standard
policy to reformat the hard drive of any laptop sent for repair in
case the issue was software related. I very much hope you backed up
your system before you shipped it out. It's a good idea to do regular
backups anyway-I back up my system once a week.

HP does not owe you anything but your laptop so don't count on getting
a free scanner.Since you obviously have access to another computer
your inconvenience shouldn't be too severe. One more thing, instead of
instantly accusing your Case Manager of ignoring you is it possible
your emails are landing in their spam folder or vice versa? It happens
more often than you think. Good luck-hope you get your laptop back
soon!

I certainly hope that you had all of your important data backed up
when you sent your computer in for repair. Reading that you couldn't
send a copy of your career portfolio suggests that you did not. There
is a good chance that your data will be gone when you receive your
computer back. Your mfg. warranty covers hardware only, not software.

Well alot of prodding. I am sorry you like everyone needs to do some
basic trouble shooting to determin if actually needs replacement or
what exactly is going on. I run my own computer business, not to ofter
but every now and then this happens but really agrivates me. For some
of the most basic minor problems with the computer everyone assumes
that they are just going to get it replaced and be happy. I am sorry.
A realization needs to be made (i am sorry if this is taken offensive
not meant to be just see to often) When there is anything wrong with a
pc other then physical damage ie something broke off, we need to look
to see if there is something that can be fixed easily without the
major inconvience of the computer having to go out of home for
service. 90+ % of all computer problems are some kind of software
problem causing things in the computer to malfuntion and 60% of those
are viruses and other forms of malware. less then 10% of computer
problems is hardware not caused by then end user more like 5%.

Granted I see from you letter they stated in 3 days one out repair
then return but highly unlikely. especially considering all the other
computers that I am sure that they have to work on. Depending on the
circumstances it seems either for a fee or being nice they moved your
computer to the front of the line. most times and with any company
sending out a pc for repair takes about 3 weeks unless is dell and
then takes about 2 months.

So I believe yes they owe you an apology letter but that is about it.
I do not see any reason why that they need to send you a piece of
equipment let alone such an expensive one when all in all they were
doing you a favor. probably trying to take to circuit city if they
still worked on computers would have taken longer.

good day

If not, 5-6 days is completely reasonable for you to ship the computer
to them, have it repaired and get it back. They said 3 days - delays
happen.

By what logic does HP "need" to send you something that costs $450 for
free? I think an apology is the most they need to do.

How long have you owned the laptop? Is the repair covered under
warranty? If not, then why didn't you purchase the part you needed and
repair it yourself? As for the length of time for the repair, it is
not unusual for laptop repairs to take two or more weeks. It's not
just HP either. Dell and other major manufacturers are the same.

Good luck trying to get that autodocument feeder scanner though.