Charging Port

Posted Wed June 23, 2010 8:33 pm, by Evan M. written to Hewlett-Packard Company

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So I called today about a problem that we have had for a long while (about 6 months). The problem is that the charging port (female end) does not hold the charger (male end). This is no performance issue or anything so it is not a huge problem. When I talked to HP today they told me that I would have to back up all files on the laptop because they would be erasing them all, and they also mentioned that I would have to pay for shipping. Really??!! Who are they trying to kid, I have read in a bunch of different places that this is a very common problem and yet you want me to pay for shipping? It is a problem with the part engineering, not me plugging it in.

I would like HP to reimburse me to have it fixed locally. We pay enough for computer components and software, we shouldn't have to pay for there mistakes as well! My POC is akronevan2@yahoo.com

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Re: Charging Port by petgiraffe Posted Thu June 24, 2010 @ 1:52 PM I do not understand why this type of repair would require erasing all of your files? Reply "I would like HP to reimburse me to have it fixed locally. " by Donno Posted Wed June 23, 2010 @ 11:08 PM If this is allowed by your warranty, then yes. But it may not be. I don't recall being able to do that with my non-HP computer. You say it isn't a huge problem. It will be if the jack fails completely, or you have to tape the plug in place to keep it connected. It it a common problem with many computers, but that doesn't mean you get to call the shots on how it is repaired, or what should be covered and what not. Reply Re: Charging Port by olie Posted Wed June 23, 2010 @ 10:03 PM A local computer store might be able to fix this for about the price of shipping and insuring your computer. A lot faster, too. Reply