Motherboard replacement after only 2 years???

Posted Wed August 18, 2010 9:13 pm, by Darren S. written to Hewlett-Packard Company

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Initially, I was thrilled with the purchase of my HP Pavilion dv9925 laptop on July 9, 2008. However, within 6 months, I was forced to send it back to HP for warranty-covered repairs to the mouse clicker and power cord connector. Despite it being a laptop, it spent 98% of its life on my desk, and the most movement it saw was opening and closing of the lid (twice a day). Then, 25 months into its life, the screen began to flicker and the entire machine shut down within a few minutes and would not restart. After a diagnosis from Geek Squad, I was informed that the motherboard needed to be replaced at a cost of $393. While I understand that laptops are not built to last a lifetime, I was hoping for a solid 4-5 years of dependable use out of my HP laptop... not two years and 1 month. Despite wanting a new computer, I am not in a position to purchase another $900 laptop so I am forced to make the repairs. I am most disappointed in the quality of this HP laptop.

I am hopeful that HP can acknowledge that this problem is not an ordinary occurrence and can offer me some kind of incentive to remain a customer, and to possible cover the cost of the motherboard's replacement. I simply cannot understand that the company would not stand by its product, even though the warranty period is for 1 year. I would not be making an issue if the machine were 4 years old. However, since it's barely 2 years old, I cannot accept that this is a usual instance.

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You really, really should have paid for that 3-year warranty!! by olie Posted Thu August 19, 2010 @ 1:26 AM Mr.olie and I purchased 3-year Best Buy/Geek Squad warranties for our laptops, in August 2007. Each of us has had a motherboard replaced, as well as other Geek Squad service. Sooooo much worth whatever that warranty price was, 3 years ago!!! When you bought your computer, you took the bet that you would not have any issues, that might be covered by the extended warranty. You lost. Reply "I cannot accept that this is a usual instance" by Donno Posted Wed August 18, 2010 @ 10:05 PM Maybe it is, maybe it isn't. Your argument would be better, in my opinion, if this WERE a "usual instance." By that, I mean to say if there was a widespread failure of these motherboards, the company should make an exception and help its customers no longer under warranty. Every part in the computer has a failure profile, best known after the part has been in service for some time. Maybe 5% of motherboards fail within one year, 8% the second year, 6% the third year, 4% the fourth year. Thus, people are covered in the first year, but only those with extended warranties after that. That is just how it is. You may well be just one of a small percentage who experienced a failure. If so, I don't think they owe you anything - you are simply a victim of statistics. Reply And think about this by Donno Wed August 18, 2010 @ 10:11 PM