HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Once Loyal HP Customer, now Never AGAIN

Posted Tue May 3, 2016 4:57 pm, by Susan B. written to Hewlett-Packard Company

Write a Letter to this Company  |  Rate this Company


I tried to install an OfficePro 8610 on Saturday. Nothing worked, wirelessly or via USB Port. We brought in someone who couldn't do it and still charged a service call.
Microsoft spent 4 hours trying to get it installed and also downloaded the drivers from the HP support page ( I had tried that too) and no success, all apparently because I have Windows 10. They told me HP support should help ( after I paid them $99 for enhanced tech support)
HP tells me my product is outside the warranty ( Yes i did purchase it before my other HP printer died because I need to have a printer available at all times) Or I could PAY for tech suppport on the phone. Why do I need to pay for help installing when your fixes for WIndows 10 are not working, even Microsoft couldnt get them to work and you want to charge me???
I have bought many HP products but this is it and I will make it my mission in life to let everyone know don't buy HP, they do not stand behind their products to help the consumer.

Since I am going to have to replace the printer with something that will work, they will probably do nothing.


Reply



Log In/Create an account | 1 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada