HP won't fix my laptop even though they knew of issues

The problem with this particular laptop is the video card. This model
has a Turion processor and NVIDIA card. They are not compatable, I
repeat, they are not compatable, and HP did not realize this until it
was too late. They now refuse to repair my laptop, and many others
becasue they say the warranty is out of service. I would suggest you
go to the HP.com and send an email to the president of the company. I
did that and got a pretty quick response from a case manager, but
still no satisfactory results. They will repair it for $250.00, but
what is the point if it repeats itself? I can do it for $100.00, but
the problem will happen again. Good Luck!

Ah these are always annoying times when things like this happen and
can be tricky because not just of symptons but actuall recall may
different from your current situation.

First I would like to mention is that the known issue that you are
talking about is actually quite old dating back past 2006. So more
then likely if you purchased your laptop after may 2006 the issue that
was covered in the recall was fixed and your pc is not included. For
full details I found this page:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product
=1842189&lang=en&docname=c01087277#

Which is actually the tech support article for the issue that you
speak of. If you click on the dv9XXX model that you have it will show
you based on what part number laptop if you have if it is one that is
known to have the problem. If it is not it that list it is not
covered at all by the extension as was known not to have the problem.
Personally i have a dv6500cto from 2007 and not in that list so just
since that you have a dv9000 don't mean that it was one that was
covered under recall.

That problem can happen on any laptop and not nessically part of this
known problem. And the funny thing about the internet is you can
usually find other people with simaler problems and no solutions so
you are also not getting the full picture of what is actually
occuring. This can be a memory issue, the battery, or actual
motherboard with the last being most severe. There were probably 100s
of thousands of these exact laptops sold world wide and not all of
them had this issue.If your part number is actually in the table then
would fall subject to it. If not that is not a model with the known
issue at all. Think of owning a Toyota Camery with a 6 cyl engine and
Toyota issues a recall after manufacturers 3 year warranty or what
ever it is now for the Camery with 4 cyl engine blowing head gaskets.
Your Camery did the exact same thing and dealer wants you to pay $2000
to fix the problem. Different engine so not covered in recall and you
have to pay the cost for repair. Same exact deal here.

Given HPs response it don't seem like it is covered. My girlfriend did
have one of the laptops covered in the problem and was past the 24
months by 4 months and they did take care of it. I always have had
great luck and support (minus bad english) from HP. But being as such
and without knowing the part number not sure but I am almost certain
it is that your model is not one with the known issue so not covered.
Being out of 1 year manufacturers warranty no computer manufacturer
would repair free. This is also why they sell the extended 2 and 3
year warranties to provide worry free computing and if this happens
regaurdless of recall or not would be taken care of. Without it
unfortunatly after that 1 year, you become the warranty on the PC. I
would fully review the article to see if yours is actually covered and
the terms of such. When it was recalled back in 2006 for the known
issues with the manufacturer of the part says it would fail in 2 years
of purchase so that is what it was extended to no mas. So read up and
if that is part of the issue and is covered by the recall you have
ammunition to face HP with for the repair and if you have or can get
reciept showing under 2 years you would be fine. And if not you are
not covered under then "HP Limited Warranty Service Enhancement" and
the repair cost is on you.