Help Me Remain A Loyal Hewlett Packard User

Can't help you remain loyal. I just bought a new HP printer and when
I installed it on my computer it messed up my word processing programs
Works and Word. Word will not allow any 'paste' inserts, and Works on
the Print Preview and Print menu say 'memory full'. I called HP and
was told to uninstall the printer then check the programs. They were
still messed up. They could not seem to get the simple fact that
these programs were working just fine BEFORE I installed the printer.
So OK, then they tell me it has to be my Word and Works programs and I
have to reinstall them to correct, but first reinstall the printer, of
course, of how can I see if the print instruction is messed up? Off
to the safety deposit box to get my disks, come home reinstall the
printer and guess what, now MY COMPUTER does not populate showing the
drives and the CD drive will not work. My computer is essentially zip
at that point. Can't open anything, can't download anything, can't
install anything. I call back and they say it is obviously my
computer and has nothing to do with the HP printer. Well, a friend
explained how to restore my system to the day before the printer
screwed things up. I did so, check everything and everything worked
perfectly. Reinstalled the HP printer and the problems are back. BUT
OF COURSE THEY ARE NOT DUE TO THE HP PRINTER. Oh well, I am out of
luck on this one and HP tech is probably laughing themselves silly.

Many thanks to all of you who took the time to read my letter. I
especially wish to thank those of you who went the extra mile to
inform me how monumentally stupid I am. Your support was greatly
appreciated. The purpose of this posting, however, is to inform all
interested readers that Hewlett Packard responded to my complaint
within 18 hours of its posting. They agreed to my recommended
resolution, I found a contractor, the computer is repaired, and I did
not have to go out of pocket. I am very impressed with the level of
service I received from Hewlett Packard. I am also satisfied with the
resolution to my problem.

Sigh.... I can almost guarantee if I had the same problem it would
not take me nearly as long as 2 months to get a new computer running.

Honestly the whole "this program is not responding" problem could be
something as simple as a damaged file (if it keeps happening when you
run a certain program), it could be too many things running in the
background, it could be a virus.

I always find when I look to try and remedy a problem crippling my
computer and I can't find it, I reformat. If you reformatted (which
shouldn't've taken even a week to complete, it usually takes me about
an hour) and it still wasn't working, then I would've called.

But I don't know if anyone mentioned this, I doubt all HP devices will
work with all HP computers. Usually, devices have these things called
"minimum system requirements" and I have never ever heard of a company
in which all of their peripherals could be run on any of their
computers.


but hey, to each his own eh?

True to my word, I am letting all interested readers know how HP has
responded to my complaint. First of all, to the two responders who
questioned why I kept the computer: It would take too long to give the
details, but the short story is that it was the only box I could find
that gave me all of the features I was looking for (Couldn't find what
I wanted from Dell, go figure!) AND when it worked, it was exactly
what I wanted. Finally, every time I was ready to pull my hair out, HP
sent me another email giving me another idea of how to get the darn
thing working. I only got really mad when they gave up on ideas. And
fixes. Besides, I wasn't up for Round Three on the New Computer.
Fast forward. I posted this complaint. In less than 18 hours, I had
received a phone call from Hewlett-Packard Corporate, agreeding to my
resolution to the problem. Yes, they will reimburse me for the cost of
an in-home repair. (I'd have posted this earlier, but the computer
crashed and I had to shut it down and leave. You know, "This program
is not responding..." Oops.) I'll call my repair guy and keep
everybody posted. So far, I'm pleased with their answer, and with how
quickly they responded.

I too dont understand why you didnt return simply return the computer
when it became a problem, or why it took soooo long for you to load
all your extras. It would seem you might be better off returning the
computer. If that cant be done then you'll have to abide by HP's
warrenty program in order to get it fixed. Good luck.

You had no problem returning the first computer within a week. When
the second one proved problematic right from the beginning, why didn't
you return that one too?

Good luck getting HP to pay for a private contractor to come and
repair your computer. Since it's still under warranty, if you require
repair you will have to follow their rules and guidelines for getting
that done.

I don't understand why it took two months to install your own software
and the peripherals. Unless you could only devote 15 minutes a day to
the job.