|
|
 HP/Nvidia GPU Failure on my Notebook Computer
Posted Thu October 8, 2009 2:05 pm, by Keith H. written to Hewlett-Packard Company
Write a Letter to this Company | Rate this Company
Hello,
I just got off the phone with HP "Customer Support" and am extremely angry and frustrated.
First of all, I am angry because of the way I was treated by a 'manager' after I pushed for an answer for why my defective notebook computer was not included in an "Limited Warranty Service Enhancement program" when other similar notebook computers with the same defective graphics card are included. He was rude and obnoxious and tried to talk over me as I was trying to communicate my point. I tried to be calm and reasonable but when I could no longer hold back any longer, I ended the call. I will call back when I have calmed down.
Secondly, I am frustrated at HP's response to mine and thousands of other customers in the same situation. We spent thousands on a notebook computer and now it is essentially a doorstop. Rather than admitting the scope of the problem and fixing it (which would result in a positive experience from their affected customer base), they are denying, delaying, and deflecting in order to get out of fixing this problem.
I would like HP to cover my computer under their "Limited Warranty Service Enhancement program" and fix the problem at no charge like they do for some.
Because of my (and thousands of other's) problems with HP hardware, poor customer service, and their not fixing a known defect, I strongly advise - DO NOT BUY HP Notebook computers.
 Reply
| Log In/Create an account | 2 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
|
|
SHARED LETTERS 
del.icio.us
Digg this
