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Laptop one month out of warranty...tough luck
Posted Wed May 13, 2009 8:26 pm, by Michael K. written to Hewlett-Packard Company
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Have purchased numerous H-P desktops with great performance and even better customer support while under warranty. I'm sorry to your attention my less than satisfied purchase of a tablet laptop.
Purchased a TX1320US in January of 2008 for my High School Senior. Problems developed one month after warranty expired and it wouldnt power up. I tried all the troubleshooting on HP's website to no avail. After researching further online, i find that this model is problematic. HP customer service tells me they won't be able to fix it under warranty because it was 1 month out of service. They want $300 to troubleshoot it with no guarantee's. Reminds me of what happened to Circuit City when they cut corners regarding Customer Service. Kinda like lemon laws and autos. It's not like I'm year's out of coverage but your customer service attitude was that of, tell it to someone who cares. Does Zappo's sell computers?
Evaluate my Tablet's problem and fix or replace.
TX1320US
S/N CNF7361GQF
P/N GS865US#ABA
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by Veovis W. Posted Thu May 14, 2009 @ 8:54 PM
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Just like the other reply's with any company a one year warranty means unfortunately only one year and that is it. If maybe a week out of warranty they might be able to swing it but is highly debatable. Usually with any company warranty is up it is up and it is up to the customer to handle any problems. Just like those autozone commercials after 3 years you are the warranty. but that aside it is really not a cut in customer service it is the sad truth when things like this happen that everyone gets upset over. I personally have the particular model and is overall a very good pc. As a PC repair technician when I first got it I tore it apart looking at all the parts and was made with some of the best components. No you really made no indication if the computer blinked or did anything I remember some models did have odd not powering on problems and you can try this and see if it helps. Disconnect the power and remove the battery. Press and hold on the power button for about 3 or 4 minutes. Let the pc sit for about 5 put the battery back in again and try to power on and see if anything happens. sometimes you simply need to drain the capacitors and that is all. Depending if you happen to get any lights or anything can go from there. Because if you are getting the bios "HP" screen and really nothing else it could simply be an Operating System or hard drive problem. Or if the lights just blink or do nothing at all can be a more serious power inverter or motherboard problem, which is sadly more expensive to repair then to by a new computer. I would check the machine to see what actually is happening and look on computer repair forums online for help and go from there might be fixable and might not be. But overall again like the previous post, this is why computer companys and retailers sell then extended warranty to provied that extra piece of mind that if somehting like this happens it would be taken care of.
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How long past the warranty period should they cover it? Six months, eight months? Where do they draw the line? They draw the line at one year.
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by Donno Posted Wed May 13, 2009 @ 11:17 PM
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Hi Michael. The problem is, you have no warranty anymore. Out of warranty means there is no warranty. This is the same everywhere - once a warranty expires, the customer has to pay for any repairs. This is why they offer extended warranties.
If the manufacturer offered an included 14 month warranty, then if you were at 13 months, you would also be covered. The duration of these warranties relative to the expected failure rate of products is carefully selected so the company doesn't lose money fixing too many failures. At some point the customer becomes responsible for repairs. That is at the end of the warranty. Your failure just happened to come very soon after. For the small percentage of customers who experience failure in this short timeframe, it sucks, but that is how it works.
If you took a car with a 36,000 mi/3 year warranty in for repair at either 39,000 mi at less than 3 years, or with less than 36,000 mi at 3 years and 3 months (both 1/12 out of warranty) the car company in all likelihood will also deny coverage.
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