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Laptop one month out of warranty...tough luck

Posted Wed May 13, 2009 8:26 pm, by Michael K. written to Hewlett-Packard Company

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Have purchased numerous H-P desktops with great performance and even better customer support while under warranty. I'm sorry to your attention my less than satisfied purchase of a tablet laptop.
Purchased a TX1320US in January of 2008 for my High School Senior. Problems developed one month after warranty expired and it wouldnt power up. I tried all the troubleshooting on HP's website to no avail. After researching further online, i find that this model is problematic. HP customer service tells me they won't be able to fix it under warranty because it was 1 month out of service. They want $300 to troubleshoot it with no guarantee's. Reminds me of what happened to Circuit City when they cut corners regarding Customer Service. Kinda like lemon laws and autos. It's not like I'm year's out of coverage but your customer service attitude was that of, tell it to someone who cares. Does Zappo's sell computers?

Evaluate my Tablet's problem and fix or replace.

TX1320US

S/N CNF7361GQF
P/N GS865US#ABA


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by Veovis W. Posted Thu May 14, 2009 @ 8:54 PM

Just like the other reply's with any company a one year warranty means
unfortunately only one year and that is it. If maybe a week out of
warranty they might be able to swing it but is highly debatable.
Usually with any company warranty is up it is up and it is up to the
customer to handle any problems. Just like those autozone commercials
after 3 years you are the warranty. but that aside it is really not a
cut in customer service it is the sad truth when things like this
happen that everyone gets upset over. I personally have the
particular model and is overall a very good pc. As a PC repair
technician when I first got it I tore it apart looking at all the
parts and was made with some of the best components. No you really
made no indication if the computer blinked or did anything I remember
some models did have odd not powering on problems and you can try this
and see if it helps. Disconnect the power and remove the battery.
Press and hold on the power button for about 3 or 4 minutes. Let the
pc sit for about 5 put the battery back in again and try to power on
and see if anything happens. sometimes you simply need to drain the
capacitors and that is all. Depending if you happen to get any lights
or anything can go from there. Because if you are getting the bios
"HP" screen and really nothing else it could simply be an Operating
System or hard drive problem. Or if the lights just blink or do
nothing at all can be a more serious power inverter or motherboard
problem, which is sadly more expensive to repair then to by a new
computer. I would check the machine to see what actually is happening
and look on computer repair forums online for help and go from there
might be fixable and might not be. But overall again like the previous
post, this is why computer companys and retailers sell then extended
warranty to provied that extra piece of mind that if somehting like
this happens it would be taken care of.

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by Harley Has A New Cat Posted Thu May 14, 2009 @ 8:17 AM

How long past the warranty period should they cover it? Six months,
eight months? Where do they draw the line? They draw the line at one
year.

Reply

by Donno Posted Wed May 13, 2009 @ 11:17 PM

Hi Michael. The problem is, you have no warranty anymore. Out of
warranty means there is no warranty. This is the same everywhere -
once a warranty expires, the customer has to pay for any repairs.
This is why they offer extended warranties.

If the manufacturer offered an included 14 month warranty, then if you
were at 13 months, you would also be covered. The duration of these
warranties relative to the expected failure rate of products is
carefully selected so the company doesn't lose money fixing too many
failures. At some point the customer becomes responsible for repairs.
That is at the end of the warranty. Your failure just happened to
come very soon after. For the small percentage of customers who
experience failure in this short timeframe, it sucks, but that is how
it works.

If you took a car with a 36,000 mi/3 year warranty in for repair at
either 39,000 mi at less than 3 years, or with less than 36,000 mi at
3 years and 3 months (both 1/12 out of warranty) the car company in
all likelihood will also deny coverage.

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