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No Reason for Home Depot's 10-Day Check Hold

Posted Sun May 31, 2009 12:00 pm, by Dorothy M. written to Home Depot, Inc.

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I had to return an item I paid for by check yesterday. After lugging the heavy and bulky item into the store, I was told I could not get ANY kind of return on my funds for 10 days because I had used a check.

I had to lug the heavy, bulky item back to my car and will have to lug it back in 10 days. (No help was offered, by the way.)

In this day and age of electronics, there is no valid reason for the 10 day hold on check funds. I feel you are using the float to gain interest for yourselves at the customer's expense.

Home Depot could offer to accept the returned item and issue a refundable receipt in the amount of the purchased item. If you still must put a 10 day hold on funds just because it was a check, then at least the acceptance receipt is easier for the customer to deal with than heavy and bulky items.


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by J M. Posted Fri July 22, 2011 @ 10:29 AM

HOME "keep your return money to make interest" DEPOT does not only do
this with checks!!!!

I paid with my Debit/Credit card for a $500 item, the money was
immediately removed from my checking account, I returned the product
that was never delivered to my house, and 14-business days later they
have not processed the refund to my bank account!!!!!!!!!!

This has to be illegal!

Reply
by Alexandra1973 Posted Fri June 12, 2009 @ 8:35 PM

People have been known to write checks on accounts that don't have
sufficient funds or are even closed, then come back, return something,
and basically get free cash.


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by A G. Posted Wed June 3, 2009 @ 1:28 PM

Get a debit card and quit complaining. Honestly I think stores should
do us all a favor and not even accept checks anymore. There's nothing
worse than being stuck in line behind someone who takes forever
writing out their check John Hancock style. Home Depot, like many
other stores, has a hold on checks to protect them from customers who
write fraudulent checks not to incrue interest at their customer's
expense.

Reply


Yup. by Sheldonrs Tue June 9, 2009 @ 1:35 PM

Nope by BirmanCat Fri June 12, 2009 @ 9:56 AM

You make a good point. by A G. Fri June 12, 2009 @ 6:25 PM

Retailers & Check Cards by BirmanCat Mon June 15, 2009 @ 9:16 AM


And what about... by Venice Sat June 13, 2009 @ 4:41 PM

by imagood1 Posted Tue June 2, 2009 @ 10:00 PM

The refund policy is clearly stated in the store. The Home Depot does
not hold on to money because they do not electronlically withdrawl
funds from your account, like Wal-Mart. The 10 days covers the time
for the check to be deposited, presented to your bank, and potentially
returned. Most retailers have a similar policy regarding checks. If
this policy bothers you, then get a debit card and they will gladly
refund you cash.

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by cissy Posted Tue June 2, 2009 @ 9:16 AM

Dorothy, I must assume you decided to turn down the "mail check"
refund Home Depot offers as well as other retailers. Although help is
a call away I'm sure all you had to do was ask. You chose to return
the items after the waiting period to get cash.

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by gb Posted Mon June 1, 2009 @ 4:55 PM

To turn this back around, in this day and age of check cards, why are
you even writing a check?


Reply


Why not? by Brendalala Tue June 2, 2009 @ 8:29 AM


because he can and chooses to do so basically. by dulynoted (aka duttycalls) Tue June 2, 2009 @ 9:16 AM


Electronics by Nate! Tue June 2, 2009 @ 10:17 AM


Yes, that's what gb meant by ♫Venice♫ Tue June 2, 2009 @ 8:52 PM

Here's the Reason by BirmanCat Wed June 3, 2009 @ 5:58 PM


So I guess it all depends on your bank by ♫Venice♫ Wed June 3, 2009 @ 9:16 PM


Agreed by Nate! Thu June 4, 2009 @ 8:57 AM


Ours is a hometown bank by Venice Thu June 4, 2009 @ 4:16 PM

It Doesn't Matter... by BirmanCat Fri June 5, 2009 @ 8:55 AM


by puyro Posted Mon June 1, 2009 @ 3:53 PM

Most retail stores have a set amount that if the refund meets or
exceeds this amount, you get a check in the mail. So using cash does
not guarantee an instant cash refund, depending on the amount.

Waiting 10-14 days for a check to clear is pretty standard.

Not immediately processing a refund is understandable - if the check
she wrote was bad/counterfeit, the company does not know for 10-14
days. If they processed a refund the day she went in and the check did
happen to be bad/counterfeit, Home Depot just lost the amount of the
purchase.
I know that by mailing a refund check could potentially safeguard
this, because Home Depot could cancel the check it issued, but it
would be easier to just be sure the purchase check was good before
issuing a refund.

I'm not actually saying that your specific check was bad/counterfeit,
above was just an example.

If you wanted help moving your large item, ask for it.

And using a check is not a part of "this day and age of electronics"
so that doesn't make any sense.



Reply

by Just Jeffrey Posted Mon June 1, 2009 @ 1:41 PM

I'm a little surprised that they wouldn't accept the item back. What
I'd expect would be that they'd accept the item back and then have
home office send you a check after the 10 day period. I've seen this
done elsewhere.

"In this day and age of electronics, there is no valid reason for the
10 day hold on check funds."

Checks are still part of the old days. If you want to take advantage
of "this day and age," then you could use a credit card or debit
card.

But, yeah, they should not have made you lug your heavy item back to
the car. They should have taken it back and had a check mailed to
you.

Reply


I had that thought as well by RedheadwGlasses Mon June 1, 2009 @ 1:48 PM

by Maegan Z. Posted Mon June 1, 2009 @ 10:15 AM

Is there any notice of the check hold on the reciept? If not, that is
should something Home Depot should consider.

Reply


this is something they should consider...take out the extra should! by Maegan Z. Mon June 1, 2009 @ 12:24 PM

Posted on Sign by Kitty_Cat Mon June 1, 2009 @ 7:06 PM


Thank you! by Maegan Z. Mon June 1, 2009 @ 9:47 PM


by Donno Posted Mon June 1, 2009 @ 9:55 AM

This is a very common practice at retail stores, and there is indeed a
very valid reason for it.

Did you ask someone for help? I have to believe that if you asked,
they would have supplied an employee to help you cart whatever "large,
bulky item" you had back to your vehicle.

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by MA Cunningham Posted Mon June 1, 2009 @ 9:52 AM

Actually, yes there is. While check float has shrunk considerably
over the past 10 years (since not as many people writing checks
anymore) there is still a discrepant amount of time between when the
check is written and when the vendor is actually paid. It all has to
do with when they submit it, how long it takes their bank to
communicate with your bank and so on and so forth.

Realistically, if you have been writing checks for any amount of time,
you already know how this works and you also know that it isn't an
instantaneous kind of transaction.

As much as I hate to say it, if you want to get back your purchase
price immediately when you return it, you need to use cash (and keep
your receipt) or use a credit/debit card.

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by Nate! Posted Mon June 1, 2009 @ 9:14 AM

"There is no valid reason for the 10 day hold on check funds"
I think protecting themselves is a valid reason. If somebody purchases
an item with a check and gets a cash refund before the check clears,
then it is a big hit for the store. Would you be willing to pay higher
prices to make up for this?
This policy is a standard one at most retail stores. It was likely on
the back of your receipt or posted somewhere at the register.

I do think that they could have offered assistance, or at least loaded
in on to one of their big flatbed carts for you.

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by Teresa B. Posted Mon June 1, 2009 @ 3:03 AM

People actually use checks?

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This is where bank cards come in soooooo handy by ♫Venice♫ Mon June 1, 2009 @ 8:22 AM

by RowdyRetailer Posted Mon June 1, 2009 @ 1:11 AM

This is common practice at my store, but not common. I am not going to
use this practice to return some 4 dollar hair color for example.

Now if it was a 349 patio set I sell at my store I would enforce our
rule more stingently.

Another reason to use cash.


Good Day

Reply


Ha, What I meant to say is: Its a common policy, but not commonly used at my store.....nm by RowdyRetailer Mon June 1, 2009 @ 1:12 AM

or even better... by jeishere Mon June 1, 2009 @ 9:47 AM
by Kelshir Posted Sun May 31, 2009 @ 10:17 PM

Most stores have 10-15 day waiting periods for checks. This is really
nothing new or unusual.

That said they should have offered to help you load it back up.

Reply

by Steve-OH Posted Sun May 31, 2009 @ 6:00 PM

I wouldn't necessarily agree, but I don't think it's news to anyone
that returns on items paid by check require holding period like this.
The reason is fairly simple - a customer could buy an expensive item
and pay by check, return it before the check has cleared and either
stop payment on the check or not have the funds to cover it anyway.
If the store pays out cash, they have no real recourse. Sure, it
would be illegal for the customer to do this. Criminals don't seem to
respect the law, though.

Reply




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