Home Depot Manager Treats People Like Dirt

I think the problem here is you expect Home Depot to be the way stores
used to be. You know, where everybody knows your name and they're
always glad you came. In that sense, I understand what you're saying.
That kind of store would have called your friend first. Unfortunately,
those stores don't exist anymore. As someone previously said, it
sounds like there were two managers involved, and the second one had
no idea whose car it was or why it was there. I realize the first
manager made your friend feel safe about leaving the car on Home
Depot's property, but he really should have called back and kept in
touch instead of waiting a few days while he was saving the money.
Home Depot probably has lots of managers, and it would have been hard
to let them all know about the car. Notes, messages and telephone
numbers usually get lost. And, truthfully, it's not their problem. I
can understand why the second manager thought the car was abandoned.
As someone else said, it would have been a good idea to leave a note
right on the car, but he probably didn't think that was necessary
since the first manager led him to believe the car would be fine.

I also want to say that towing companies do tend to take advantage of
people in these situations. It would have been nice if they gave your
friend a break in the price or worked something out with him so he
could get his car back. Maybe you or your friend could write a letter
to the towing company because I doubt Home Depot is going to do
anything to help.

Your friend should have called and kept them informed. Just leaving
the car there for days and not telling anyone what is going on is not
the mature, responsible way to handle a situation.

It's also not HD's job to call to check first - it's not their car and
for all they knew, he had abandoned it.

Your friend learned a very expensive lesson about responsiblity.
Hopefully he will remember this if he should ever (God forbid) find
himself in this predicament again.

I particularly like the line:

THE STORE MANAGER DOESNT CARE ABOUT HIS CUSTOMERS

I don't get how leaving an abandon car in the parking or having a
friend who shops at Home Depots makes someone a customer.

This is where Triple-A comes in handy. You pay a bit a year and get
free towing, jumping, a bit of gas when you run out, Tire airing,
putting a spare on and other good stuff. He could have called AAA and
they could have picked it up in less then a hour.

I think if it would have been picked up that day (Or even the next
morning) then there would not have been a problem. I think because it
was there for a few days, they treated it as abandonment. Maybe if
your friend (who really should have been the one to write this) would
have left is number IN the car, the Tow Company could have called him
and told him that the car was being towed.

It sounds like he was dealing with different managers? You say "she"
when talking about the manager who he talked to about leaving the car
there, then "he" when talking about the manager he spoke to later.
So, that might be part of this, that the managers didn't communicate,
so the manager who had the car towed didn't know the owner had talked
to anyone. And frankly, I don't think they should have to. He
shouldn't have left his car there that long. Like someone else said,
how did they know he just hadn't abandonded it?

Bottom line, Home Depot didn't owe your friend anything, this wasn't
their problem, it was his. They were trying to be nice, and it sounds
like he may have abused that.

Your friend was wrong. Home Depot was right to have him towed. What
if they thought he was just abandoning his car in their lot?

By the way, I doubt that a single person you tell this to will agree
with you.

I feel bad that your friend has this large towing bill to pay.
However, why didn't he ask someone if he could borrow the money to
have the car towed? I'm sure the managers at Home Depot didn't expect
the car to sit there for more than several hours at best. Your friend
should have called Home Depot to give them updates on the status of
having the car towed. I think the towing company should work something
out with your friend. Home Depot does not make any money from the
towing. The amount towing companies charge for storage per day is
insane. Good luck.