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 Home Depot: The worst idea in remodeling
Posted Tue June 16, 2009 12:00 pm, by Joseph W. H. written to Home Depot, Inc.
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Just wanted to let you know how bad it really is for your company.
I remodeled my home recently and used my Home depot card along with you store in Memphis TN on Giacosa Place. That was my first mistake. I should have doubled checked the workers credentials for my floor install that was my second mistake and I should have contacted floor experts on the proper proceedure for installing hardwood floors in a high moisture environment. and that was my last mistake. I called when the floor started comming up and was given the runaround till their warrantee ran out and then was ignored. I called your Atlanta office and spoke to several people finally ending up with a girl named nancy who put me in touch with Nathan a district manager and now after missing his appointment with me failing to call and let me and my wife know,(we took off work to be here at his convenience) and then lying to nancy about the missed appointment, I was barked at by nancy like I was some kind of defendant in a law suit. Still my 6000 dollar floor remains in poor condition from the beginning and no-one at home depot is willing to do anything about it.
Get a real professional out to my house and fix the floor. The floor is dangerous and I have dissabilities that these defective boards will exacerbate. Or refund all I have spent and remove the floor and I will get someone in here to do it right.
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by Kelshir Posted Wed June 17, 2009 @ 5:42 AM
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The biggest mistake was Home Depot allowing their installers to
install hardwood flooring in a high moisture environment.
Hardwood flooring should never be installed in any situation where
there is high moisture, NOT recommended for kitchen or bathroom. High
moisture on the slab is also a bad idea to install over.
Yes, there are moisture barrier glues and roll on ones, but you are
never given a warranty with them and the mfg will not refund any money
because it voids their warranty.
I hope you get a positive response from Home Depot, odds are this is a
situation they should have never gotten into.
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If I understand this correctly, you went through Home Depot to get
people/workers to do improvements to your home. If that's the case, I
wouldn't think you'd have to check anyone's credentials. I would
assume that Home Depot is doing that. Otherwise, you could hire
anyone you wanted and get the same lousy results.
I do know that with wood flooring the boards are supposed to sit on
the floor where they will be installed for a certain amount of time
(by that, I mean like... at least 24 hours, or even a few days, I
don't know for sure), to acclimate to the climate and humidity, prior
to installation. Any flooring installer should know that.
Good luck!
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