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 selling tile for more than advertised price
Posted Sun May 4, 2008 2:02 pm, by ashley g. written to Home Depot, Inc.
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I went to Home Depot on 5/2/08 & 5/3/08 to purchase tiles. The advertise price was .68 cents per sq. ft & the store sign said 16 sq ft case. The case actually contain 15.49 sq ft as written on the box. The store was charging 10.88 per case when it should have been 10.54 per case. When I pointed this out to the cashier all hell broke loose, the department manager of flooring came up to the register & started slamming her hands on the tiles telling me that there is 16 sq ft in the box, it says it on the box !! when I pointed out that the box actually says 15.49 sq ft per case, she threw her hands up in the air & said to the cashier, I'm not dealing with this crap get a manager. When the manager came it took him & his calculator 25 minutes to figure out that I was correct on the price & then asked me to come with him so he could adjust the price, by this time I had already spent 40 minutes of my workday at the checkout & he told me it would take a while longer to make the adjustment, so I decided to cut my loss's on the 43 cases I purchased & pay the inflated price.
evaluate their department managers & store managers proficiency & consider a more vigourous screening in the hiring process as far as intelligence goes & also compensate me for the time & aggrivation plus the money that they charged me for the inflated price of the tile. I would also like to know how many of the Home Depot stores in the country were selling the same tile for above the advertised price.
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by Donno Posted Mon May 5, 2008 @ 11:00 AM
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I haven't done a floor in awhile, and this struck a faint chord. It
wasn't until Steve pointed it out that it makes sense.
If you lay out a 4 x 4 grid, there are three lines of grout across,
and three lines vertically. That is 3x4 + 3x4, or 24 feet of grout.
If you use a 1/4" grout line, that is 24' x 1/4" x 1/12 feet per inch.
This means the grout covers 1/2 square foot. If you add that to
15.49, you get 15.99 square feet.
Someone in the flooring department should have been all over this. As
a jack of all trades, I know about this (though I forgot). A flooring
person should know it off the top of their head. It doesn't have
anything to do with intelligence though. Just experience and
learning. It would be akin to questioning the intelligence of a
person who spells aggravation as aggrivation.
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She actually took a loss of $14.62, not just $.34.
Pay attention, she was buying 43 cases.
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by All About the Branding Posted Sun May 4, 2008 @ 8:30 PM
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If I were behind you in line and this was going on, I'd give you the
34 cents ($10.88-$10.54) or 43 cents or whatever.
While I can understand they might have been confused about what you
were saying, it is not OK for "all hell" to break loose, nor should
this take 25 minutes.
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Why?
by Left Field Sun May 4, 2008 @ 9:53 PM
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by ~Fiƒi-la-ƒlea~ Posted Sun May 4, 2008 @ 3:40 PM
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You spent all that time explaining and got him to finally see it but
then you left. I would have stayed there the few extra minutes. I
don't know if they will consider it after the fact, unless you go back
with a receipt and they made a note of this or fixed their prices.
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by Steve-OH Posted Sun May 4, 2008 @ 2:28 PM
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15.49 sq.ft., when laid out and grouted correctly, actually covers 16
sq.ft.?
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