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 garden center
Posted Fri June 15, 2012 10:50 am, by Stephen A. written to Home Depot, Inc.
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At HD in Waynesboro VA on Memorial day, wall-building blocks in the garden center cost $1.57 each. A week later, I went back to now order 2 full pallets (288 blocks), but the price was now $1.87 each. The manager said that was the price, no discount, period, unless the sale exceeded $2500. I declined and left.
This seems to be a lose/lose situation: I have no blocks, you have no sale and do have an aggravated customer. But the next time they go on sale, I'll get them for $1.57 anyway, so what's the problem?
That is, if I don't get them first at Walmart (1 mile away), or Lowes (0.5 miles away). With this kind of competition, can you really afford to drive your customer away unsatisfied? Just asking.
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