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 Home Depot Price Match
Posted Wed May 18, 2011 2:06 pm, by Joseph J. written to Home Depot, Inc.
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I purchased a microwave online at Home Depot a week ago. I sent them a email message which I stated that I found it online at Best Buy for $130.00 for less. I sent my order number so they could review my order. I received the email and then called but they will not honor the email. I have an email that they will match it and they say they won;t honor it from Best Buy because it is out of stock, so I try to order it from Best Buy, it is in stock.
Honor my email. All retailers will honor if you find it at a lower price but I guess HOme Depot, its all just words.
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by Retail Veteran Posted Fri May 20, 2011 @ 12:43 PM
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In my experience as a fr=ormer retail amanger, not all stores price
match and those that do have exemptions. The most common exemption is
that they will not price match an online price and the item must be in
stock at the time they check, not the time you check. The item might
be in stock when you look but when the company looks, it could easily
be out of stock. I never understood why people want to price match
anyway. Before you buy anything, check the local competitors and see
if anyone has a lower price. If they do, just buy it there. It's
simple.
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No they don't. If they did, we wouldn't have HALF the complaints we
do on this site!
While that statement certainly bolsters your case, it's wholly
inaccurate.
Did you supply HD an actual advertisement from Bestbuy, or just your
word that it was that price?
Personally, if I wanted to have a store price match, I'd get the
cheaper ad, TAKE IT IN to the store and speak with a manager. I
wouldn't waste time with someone via email.
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"All retailers will honor if you find it at a lower price"
I don't believe this is accurate.
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by billt Posted Wed May 18, 2011 @ 5:06 PM
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Here is the key the item must be in stock!
*If you find a current lower price on an identical, in-stock item from
any retailer, we will match the price and beat it by 10%. Excludes
special orders, bid pricing, volume discounts, open-box merchandise,
labor and installation, sales tax, rebate and free offers,
typographical errors and online purchases
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by Steve OH (IO) Posted Wed May 18, 2011 @ 3:07 PM
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But if you find a lower price somewhere else, why not just buy from
there? You were on-line anyway, so it's not like you were wasting
time driving around.
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